How does KACE software catalog update software?
For more information on this topic, please see the KACE-SMA Course 3 Appliance Fundamentals-Web-based Training.
Specific Details on the titling process are Quest proprietary information and are not available to the public.
Here are the steps on how a software appears to on the Software catalog:
Software must have a valid .EXE in order to be added to the Catalog.
Steps:
1: The local K1000 downloads a copy of the Quest software catalog. This will show all updated titled software. See your Communication Settings to set how often the local catalog will update (With Orgs from System portal: Organizations| | Select org | Communication Settings | Catalog inventory. Without Orgs: Settings | Provisioning | Communication Settings
2: Local agents run inventory to gather a list of all .EXE’s on the local machine and upload them to the local SMA. (The interval for this is located at the same location as the Catalog update settings)
3: The data gathered by the agents is compared to the SMA local catalog. The changes will be shown on the Discovered tab in inventory.
New software that is titled will be moved from the Not Discovered Tab to the Discovered tab. Software that is removed will be moved from Discovered to Not Discovered.
4: If you have a new software that is not in the Software Catalog: The .EXE will be sent to the titling team for consideration if you have the (Share Detailed Usage Data) selected.
Any new software sent to quest via Share Detailed Usage Data or manually submitted will take 5-7 business days before it is added to the main catalog.
NOTE: Not all software will meet the requirements to be added to the software catalog. The software must have a valid .EXE made with specific criteria.
Depending on your Communication timing settings and if your agents are communicating correctly, the Discovered Software should show the current inventory of your environment.
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