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On Demand Global Settings Current - User Guide

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Sharing a subscription via email address

To share a subscription, users request permission from the subscription owner by adding their email address to the Subscription Owners list. If the request is approved by the owner, all subscriptions associated with the email address are assigned to the organization.

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NOTE:  
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A subscription owner can share subscriptions with multiple organizations.
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A Subscription sharing status of Active indicates that the user has consented to share subscriptions. It does not indicate that a valid subscription is associated with the email address.
To share a subscription:
1
In the side navigation panel, click Settings | Subscriptions.
2
At the top right on the Subscriptions page, click SHARED SUBSCRIPTIONS.
3
On the Shared Subscriptions page, enter the email address of the subscription owner and click Request.
The email address is added to the Subscription Owners lists with a Subscription sharing status of Pending.
4
The subscription owner receives an email with a request to share the subscriptions associated with the email address.
If the subscription owner approves the request, the Subscription sharing status changes to Active and any subscriptions associated with the email address are added to the Subscriptions page.
5
If Subscription sharing remains in the Pending state, you can choose to select Cancel Request from the Action menu.
Stop using a subscription shared through email

You can stop subscription sharing by removing the subscription owner's email address from the Subscription Owners list.

1
In the side navigation panel, click Settings | Subscriptions.
2
At the top right on the Subscriptions page, click SHARED SUBSCRIPTIONS.
3
In the Subscription Owners list, locate the email address of the subscription owner that will no longer share subscriptions with the organization.
4
In the Action column for the subscription, select Stop Using Subscription.
5
The confirmation window lists the subscriptions that will be removed from the organization. Click Stop Using Subscription.The subscription owner receives an email informing them that the subscription is no longer assigned to the organization. All subscriptions associated with it are removed from the Subscriptions page.

Sharing a subscription via serial number

Subscriptions shared with a serial number are linked to your organization and become active as soon as they’re added.

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NOTE:  
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The serial number cannot be reused between organizations.
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Select View Subscription from the Dashboard homepage to review the subscription in your organization.
To share a subscription:
1
In the side navigation panel, click Settings | Subscriptions.
2
At the top right on the Subscriptions page, click Add Subscription.
3
Add the activation code, review the details and click Add.
Removing a subscription shared through a serial number
To remove a subscription:
1
In the side navigation panel, click Settings | Subscriptions.
2
Select the product, and under Actions, choose Remove.
Renewing a subscription shared through a serial number

You can only renew subscriptions that were originally shared using a serial number. The Renew option becomes available when the subscription is close to expiring.

To renew a subscription:
1
In the side navigation panel, click Settings | Subscriptions.
2
Select the product, and under Actions, choose Renew subscription.
You will be redirected to the Quest website where you can purchase additional subscriptions.

 

Changing Owner When Moving from Trial to Paid Subscription

The user that signed up for a trial subscription is automatically an administrator for the organization. If a different user email address is used for purchasing a paid subscription, this user address must be added to the Subscription Owners list before the subscription status displays as Paid.

If you need assistance determining the email address used to purchase the subscription or, if you want to change the address associated with the subscription, contact Technical Support.

Subscription expiry

To prevent loss of data, subscription expiry takes place in stages.

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