On Demand subscriptions are associated with the email address that was used to purchase the subscription. All valid email address formats are supported. The email address does not need to be associated with a Quest account to activate a subscription; the email address of the subscription owner must be added to the Subscription Owners list on the Settings | Subscriptions page. A subscription owner can share subscriptions with multiple organizations.
Adding a subscription owner to the Subscription Owners list does not add the user to the organization. A subscription owner does not have sign-in capability or any other permission settings. To add a user to an organization, see Adding users to an organization.
Note that a Subscription sharing status of Active indicates that the user has consented to share subscriptions. It does not indicate that a valid subscription is associated with the email address.
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In the side navigation panel, click Settings | Subscriptions. |
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At the top right on the Subscriptions page, click SHARED SUBSCRIPTIONS. |
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If Subscription sharing remains in the Pending state, you can choose to select Cancel Request from the Action menu. |
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In the side navigation panel, click Settings | Subscriptions. |
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At the top left, click SHARED SUBSCRIPTIONS. |
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In the Action column for the subscription, select Stop Using Subscription. |
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The confirmation window lists the subscriptions that will be removed from the organization. Click Stop Using Subscription.The subscription owner receives an email informing them that the subscription is no longer assigned to the organization. All subscriptions associated with the email address are removed from the Subscriptions page. |
If you need assistance determining the email address used to purchase the subscription or, if you want to change the address associated with the subscription, contact Technical Support.
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