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NetVault 12.1 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting

Restores using Data Copy savesets fail on clients running NetVault Backup 10.0.1

Description

When restoring a Data Copy saveset on a client running NetVault Backup 10.0.1 or an earlier version, the job fails.

Symptom

The restore job reports the following error:

Failed to get index.

The trace logs contain the following messages:

New style index.

Corrupt index file, version number invalid.

Solution

On NetVault Backup Server 10.0.5 and later, the Plug-in for Data Copy creates index version 4, which is incompatible with earlier versions of NetVault Backup. A client running NetVault Backup 10.0.1 or an earlier version cannot read these index files, causing the restore job to fail.

To restore Data Copy savesets generated from NetVault Backup Server 10.0.5 or later, the client must be upgraded.

Restore fails on Itanium platforms if the index is larger than 2GB

Description

On Itanium platforms, restore fails for backups with indexes larger than 2GB in size.

Symptom

On Itanium platforms, when you try to restore a backup with an index larger than 2GB in size, the job fails with the error message “Failed when sorting items to restore.”

Solution

To correct this issue, increase the stack size:

•
On the standard UNIX platforms, edit the ulimit setting from the CLI to increase the stack size.
The following is a list of available options:
•
ulimit -a
Displays all settings for the environment.
•
ulimit -s
Displays the current stack size setting.
•
ulimit -s unlimited
Sets an unlimited stack size.
•
ulimit -s <n>
Sets stack size to the specified value.
•
man ulimit
Provides information about the ulimit command.
After changing the value, run the ulimit -a command to ensure that the setting has been changed.
•
On HP-UX Itanium platforms, use the bash command kmtune or kctune (depending on the operating system) to access to the kernel stack size information. The stack variables are maxssiz for 32-bit applications and maxssiz_64bit for 64-bit applications.
The following is a list of available options:
•
kmtune -l -q maxssiz
Displays the setting information for a 32-bit application.
•
kmtune -l -q maxssiz_64bit
Displays the setting information for a 64-bit application.
•
kmtune -u -s maxssiz=<n>
Sets the new stack size to the specified value for a 32-bit application.
•
kmtune -u -s maxssiz_64bit =<n>
Sets the new stack size to the specified value for a 64-bit application.
•
kmtune -u -s maxssiz+<n>
Increases the stack size by the specified value for a 32-bit application.
•
kmtune -u -s maxssiz_64bit +<n>
Increases the stack size by the specified value for a 64-bit application.

After upgrade, console error is displayed on WebUI pages

Description

After upgrading NetVault Backup to version 12.1, console error is displayed on various WebUI pages.

Symptom

After upgrading NetVault Backup to version 12.1, console error is displayed on various WebUI pages due to changed ‘localStorage’ and ‘sessionStorage’ functions.

Solution

To correct the issue, after upgrading NetVault Backup to version 12.0 or later, clear browser cache and then reload WebUI page.

Safe Mode in NetVault Backup

The following error occurs when NetVault Backup is in Safe Mode, “NetVault Backup Server is in safe mode. Please contact your service provider.”

In this case tenant must contact MSP administrator.

The following error conditions can force NetVault Backup to run in Safe Mode:

•
A key process such as Media Manager or Schedule Manager fails to start.
•
The PostgreSQL database is unavailable or NetVault Backup is unable to connect to one or more databases.
•
The NetVault Backup Server is low on disk space.

In Safe mode MSP administrator must read the message from <Installation location>\config\safemode.cfg>, after login to NetVault Backup server

This file keeps the cause of NetVault Backup server to run in Safe Mode.

The following table describes the error types and possible options to resolve the issue identified in safemode.cfg:

 
Error type
Available options

Key process failures

When NetVault Backup enters safe mode due to this error, no options are provided to resolve the issue.

Database connection failures

Please validate PostgreSQL Service logs and resolve the issue. You can now restart the services, if issue persist contact NetVault support.

 

Low disk space issues

Reclaim space in NetVault Backup installation location and go to restart NetVault Backup in normal mode

•
 
•
Restart NetVault Backup in normal mode: Once NetVault Backup enters safe mode, it remains in this mode whether the error is resolved or not. To exit safe mode, restart NetVault Backup in normal mode.
Stop the NetVault Backup Process Manager and NetVault Backup PostgreSQL database server services. Remove safemode.cfg file from the following location: <Installation location>\config\safemode.cfg> and restart NetVault Backup PostgreSQL database server and NetVault Process Manager services.
•
Restart NetVault Backup with diagnostic tracing enabled: For diagnostic tracing consult Quest Technical Support.
•
Contact Quest Technical Support: If you are unable to resolve the issue, click this link to report the issue.

 

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