Spotlight on DB2 6.9.3 - User Guide

Troubleshooting

Spotlight Basics describes how Spotlight applications work. It contains these sections:

About Troubleshooting

This section identifies general problems that you may encounter when using Spotlight applications, and details how to address those problems. For problems caused in specific Spotlight applications, see the help for that application.

• Product Authorization Errors
• I Cannot Open a Migrated Connection
• High Spotlight Load On Database Server
• Main Window Hard To Read
• No Change to Data Flows
• Disabled Controls
• Delay in Reporting Alarms
• Alarm Help Is Displayed Instead of The Drilldown
• Build the Support Bundle

Product Authorization Errors

When first installed, Spotlight can be used with full functionality for a specified trial period. When the trial period expires, contact your Questrepresentative to obtain an authorization key to continue.

Notes:

• Make sure that you enter the authorization key exactly as stated on your Product Authorization sheet or as provided by your Questdistributor. If you enter the authorization key incorrectly, the following message is displayed:

  Invalid authorization key

• Once the trial period has expired, if an authorization key is not supplied, only the Spotlight home page will be visible. If you click any of the drilldown buttons, the following message is displayed:

  You do not have a license for “Spotlight...” that enables access to this functionality. Please contact Questfor information about obtaining the correct license.

• If the trial date has not passed, check that the date on your system is set correctly.

How to enter an authorization key

1. Click Help | About Spotlight.
2. Click Installed products. The Installed Products page lists all the Spotlight products that are currently installed on your system.
3. Locate your Spotlight product in the list of installed products.
4. Click the associated View/change product license link.
5. Click Change this license.
6. Enter the new Authorization key and Site message.

Tip: Individual Spotlight applications may handle invalid license numbers in different ways (for example, if the license has expired on a trial copy of the software). For more information, refer to the corresponding help in that application.

I Cannot Open a Migrated Connection

Problem

Spotlight is unable to open a migrated connection.

Solution

When you open a Spotlight connection, you use connection details that are stored in files somewhere on your local computer or (in the case of migrated connections) somewhere on your network.

When Spotlight cannot access those connection details (for example, when the relevant network machine is unavailable), it displays a Spotlight message box that you can use to change the location where connection details are stored. The choices you have are:

Note: You should not migrate connections to locations that may be offline frequently or for extended periods. You cannot migrate connections that are currently in use or inaccessible.

Related Topics

Troubleshooting

Migrate (Move And Share) Connections