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On Demand Global Settings Current - User Guide

Working with On Demand Overview of On Demand Signing up for On Demand Managing organizations and regions Adding users to an organization Managing your Microsoft Entra tenants and on-premises domains On Demand Home page Configuring settings Documentation roadmap Technical Support

Editing an agent configuration

After an agent is configured, you can update the agent configuration at any time. When you view an agent tile for a configured agent, you can see the computer on which the agent is installed and the number of allowed actions and the number of connected agents.

To update an agent configuration
1
On the agent tile, click Edit Configuration.
Basic information about the agent such as the agent name, the name of the computer on which the agent is installed is shown. Additionally you can see the configuration details including the allowed actions for the agent and the domains to which the agent is connected.
2
You can update the agent configuration as follows:
•
For General Information, select Diagnostic Access to allow Quest to review the hybrid agent log files for troubleshooting purposes. This option can be turned on and off as needed.
•
For actions, you can click Select Actions to update the allowed actions.
•
For connected domains, you can click either Add Domain or Select Existing to add a new domain for the agent or to connect the agent to an existing domain.
3
When you have made your changes, click Save.

When viewing the information for the configured agent, you also have the option of removing an action or a connected domain.

To remove the action or domain from the displayed agent configuration, click beside the action or domain.

Automatic updates for on-premises agents

If you have an agent installed and running and Quest has released a new version, the agent is automatically upgraded in your environment. When a new version of the agent is available, Quest will generate a package to be distributed to all organizations. Each installed agent will be updated. Updates do not require any manual intervention and the upgrade does not require a system reboot.

Removing an agent

There are two stages in removing an agent:

•
You remove the agent from On Demand.
•
You uninstall the agent from the server on which it was installed.
To remove an agent
1
Log in to On Demand using the credentials you used to sign up for On Demand.
2
In the navigation panel on the left, click Tenants.
3
Click Hybrid Agents.
4
Select the tile for the agent you want to remove and click Remove.
5
Review the list of results from the remove action and select each check box.
6
Click Remove Agent.
At this point, the agent will be disconnected from On Demand cloud services. The agent is no longer linked to any On Demand domains and cannot perform any configured allowed actions.
Uninstalling the agent
After the agent is removed from On Demand, you can uninstall it from the command line using the following steps:
Option A:
•
From Programs and Features click Uninstall/Change on the "Quest On Demand On-Premises Agent", and follow the resulting command prompt.
Option B:
1
Open a command prompt with administrative privileges (such as Run as Administrator).
2
Switch to the folder in which you installed the agent. By default, the path is C:\QuestAgent unless otherwise specified.
3
Type the following command: setup --uninstall

Adding an Active Directory domain

When you select Tenants in the navigation panel on the left, a tab titled Active Directory Domains is shown. Select the tab to view information about your domains and to add new domains. You add domains to On Demand by specifying the FQDN (Fully Qualified Domain Name) for each domain that you want to add. In an Active Directory multi-domain forest, you must add each parent and child domain with which you want to work.

Optionally, if you add your agents first, you can add a domain when you are configuring an agent.

To add a domain
1
In the navigation panel on the left, click Tenants.
2
Click Active Directory Domains.
3
Click Add Domain.
4
Enter the FQDN (Fully Qualified Domain Name) for the on-premises domain you want to add.
5
If there is a preferred domain controller that you want to use, enter the name for the domain controller. This is optional.
6
Click Save.

After you have added your domains, you can install and configure the agents that will work with those domains.

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