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On Demand Global Settings Current - User Guide

Working with Quest On Demand

Working with Quest On Demand

Welcome to On Demand. Click here to read an overview of the application. Use the links below for information on using On Demand.

Signing up for On Demand and creating an organization

On Demand software is hosted in the cloud by Quest Software and made available to users through the internet. This section contains information regarding signing up for the On Demand service.

On Demand management is based on the concept of organizations. An On Demand organization can subscribe to modules. Organization administrators can use the tools provided by the modules to perform administrative actions on Azure AD tenants.

Adding an Azure AD tenant

A tenant houses the users in a company and the information about them. You must add a tenant in order to manage the tenant properties using an On Demand module.

Adding users to an organization

Once you have created an organization, you can add additional users and determine what tasks each user can perform.

Navigating the dashboard

After signing in, users see either the Home page or the Dashboard.

  • The Home page contains a masthead at the top, a navigation panel on the left and in the main area, a tile for each On Demand module.
  • In addition to a tile for each module, the Dashboard displays statistics and operational data for your tenant.

Configuring On Demand Settings

Configure On Demand for your organization.

Find information for a specific module

Links to the User Guide and Release Notes for each module.
Technical support Resources for On Demand technical support.

Overview of Quest On Demand

Overview of Quest On Demand

On Demand is a cloud based management platform that provides access to multiple Quest Software tools for Microsoft product management through a unified interface. Cloud based is a term that refers to applications, services or resources made available to users on demand via the Internet. Quest On Demand is a Software as a Service (SaaS) application where application software is hosted in the cloud and made available to users through quest-on-demand.com.

On Demand management is based on the concepts of organizations, modules, and Azure Active Directory (AD) tenants. When you sign up for the On Demand service, you create an organization. The organization can subscribe to modules. Organization administrators can use the tools provided by the modules to perform administrative actions on Azure AD tenants.

Modules

Each management tool is referred to as a module. Currently, the following modules are available:

  • Audit
  • Group Management
  • Migration
  • Policy Management for Skype for Business Online
  • Policy Management for Exchange Online
  • Recovery

Global Settings

On Demand Global Settings refers to management tools and configuration settings that apply to all On Demand modules. This includes tenant management tasks and downloading activity trail logs.

Organizations

On Demand administration is based on organizations. When a user signs up for On Demand, an organization is created.

You can add users to an organization. To add a user, click Settings in the navigation panel on the left and then click Permissions.

Azure Active Directory tenants

Microsoft Azure also uses the concept of an organization. An Azure Active Directory (Azure AD) tenant is representative of an organization. It is a dedicated instance of the Azure AD service that an organization receives and owns when it signs up for a Microsoft cloud service such as Azure, Microsoft Intune, or Office 365. Each Azure AD tenant is distinct and separate from other Azure AD tenants.

A tenant houses the users in a company and the information about them - their passwords, user profile data, permissions, and so on. It also contains groups, applications, and other information pertaining to an organization and its security. For more information see this Microsoft help page.

Signing up for Quest On Demand

Signing up for Quest On Demand

On Demand is a Software as a Service (SaaS) application. SaaS is a software licensing and delivery model in which application software is licensed on a subscription basis. The On Demand software is hosted in the cloud by Quest Software and made available to users through the internet. This section contains information regarding signing up for the On Demand service.

Organizations and regions

This section provides an overview of organizations and regions. You can configure organizations and regions after you sign up.

Multi-factor Authentication

Information on how to enable multi-factor authentication.
On Demand trials and subscriptions You must start a trial or purchase a subscription to begin using Quest On Demand services.

Signing up and creating an organization

A task flow of the sign up process with links to step by step procedures.

Organizations and regions

On Demand management is based on the concepts of organizations. When you sign up for the On Demand service, you create an organization and you become the On Demand organization administrator. The organization can subscribe to modules. Organization administrators can use the tools provided by the modules to perform administrative actions on Azure AD tenants. You can add additional organization administrators and module administrators that have access to specific modules.

For most On Demand use cases, a customer creates a single organization. Multiple administrators and multiple tenants can be added to the organization.

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A Microsoft Azure region is a set of datacenters deployed within a geographic area. Selecting the correct region for your On Demand organization enables you to achieve higher performance and supports your requirements and preferences regarding data location. Specifying the region for your organization determines the geographical region where your data is stored. For more information, see Azure regions.

During sign up, you can choose the region where your On Demand data will be hosted. The following regions are currently supported:

  • Australia
  • Canada
  • Europe
  • United States

For more information, see Managing organizations and regions.

 

Multi-factor Authentication

Multi-factor authentication (MFA) increases the security of the sign in process. With MFA, a user is granted access only after presenting two or more pieces of evidence (or factors) to an authentication mechanism.

Microsoft accounts can be MFA enabled. To use MFA for signing in to On Demand, you must use an MFA enabled Microsoft email address when you create your Quest account.

On Demand trials and subscriptions

Once you have signed in to On Demand and created an organization, you have the option to begin a trial or purchase a subscription for On Demand modules. In the side navigation panel, click Services to open a page with module information and Learn More links that take you to the appropriate Quest web sites.

Signing up and creating an organization

The flow chart below shows the sign up process.

Signing in to On Demand with your existing Quest account

Signing up for a new Quest account and signing in to On Demand
Trying On Demand as a Guest User
Adding users to an organization

 

Signing in to On Demand with your existing Quest account

You may already have a Quest account if you currently use other Quest products. Use this procedure to sign in to On Demand with your Quest account and create a new On Demand organization.

NOTE: To enable multi-factor authentication (MFA) when signing in to On Demand, your Quest account must be associated with an MFA enabled Microsoft account.

On the Sign In page, you can select Sign in with Microsoft. However, if your Microsoft account is not associated with your Quest account, you will not be able to access any On Demand services. Quest recommends that you use the sign up process to associate your MFA enabled Microsoft account with a Quest account to enable MFA when signing in to On Demand.

To sign in for On Demand using your Quest account:

  1. Go to the web page quest-on-demand.com.

    The "Welcome to Quest On Demand " page opens.

  2. Under Already have an account, click Sign In.
    The "Sign in" page opens.
  3. Enter your Quest account credentials.
  4. Click Sign In

    A page opens that states, “We are unable to locate any organizations for your account”. Click the link Click here. The “Subscribe” page opens.

  5. Complete the required fields. Use your Quest credentials for the email and password.

  6. Click Subscribe.

    The Welcome to On Demand page opens.

  7. In the Add organization name field, enter a name for your On Demand organization.
  8. In the Select Region field, select the region where you want your data to reside.
  9. Click Create New Organization.

You are signed in to your organization. You are an administrator for the organization.

 

Signing up for a new Quest account and signing in to On Demand

Prerequisites

To perform this procedure, you must have a valid email account where you can receive a verification email from support.quest.com.

NOTE: To enable multi-factor authentication (MFA) when signing in to On Demand, you must use an MFA enable Microsoft account when creating your Quest account.

Use this procedure to create a Quest account and create a new On Demand organization.

To sign up for a new Quest account:

  1. Go to the web page quest-on-demand.com.

    The "Welcome to Quest On Demand " page opens.

  2. Under Create a Quest account click Sign Up.

    The "Create a Quest Account" page opens.

  3. Enter your credentials for your new Quest account.

    Note that the email and password entered here wil. be the credentials you use to sign to On Demand.

  4. Click the check box to agree to Quest’s privacy policy and terms of use.

  5. Click Sign Up.

    The “We’ve sent you an email” page opens.

  6. Go to your email account and open the email from support.quest.com.

  7. Click on the Verify email address link.

    The "Welcome to On Demand" page opens.

  8. In the Add organization name field, enter a name for your On Demand organization.

  9. In the Select Region field, select the region where you want your data to reside.

  10. Click Create Organization.

You are signed in to your organization. You are an administrator for the organization.

 

Trying On Demand as a Guest User

You can try Quest On Demand by signing in with an email address and scanning your environment. This process provides a dashboard view based on your data.

When you sign in as a guest user, a Quest account is associated with your email address and an On Demand organization is created for you.

Prerequisites

In order to scan your environment and provide a dashboard view based on your data, you must add a tenant. Admin consent is required to add a tenant to Quest On Demand. Since only an Azure Global administrator can grant admin consent, you must be able to provide Azure Global administrator credentials for the tenant you are adding.

To sign in as a guest user

  1. Go to the web page quest-on-demand.com.

    The "Welcome to Quest On Demand " page opens.

  2. Under Explore On Demand click Continue as Guest.
    The Guest User Demo Dashboard opens.
  3. In the top right of the screen, click Scan My Environment and follow the steps to add your Azure AD tenant.

Managing organizations and regions

Managing organizations and regions

On Demand management is based on the concept of organizations. An On Demand organization can subscribe to modules. Organization administrators can use the tools provided by the modules to perform administrative actions on Azure AD tenants.

When a user signs up for On Demand, an organization is created and the user and becomes an administrator for the organization. For most On Demand use cases, a customer creates a single organization. Multiple administrators and multiple tenants can be added to the organization. See Signing Up for Quest On Demand.

 

NOTE: To delete an organization, contact Quest Technical support.

 

Subscription Owner when Moving from a Trial to a Paid subscription

The user that signed up for the trial subscription is automatically an administrator for the organization. If a different user email address is used for purchasing a paid subscription, this user address must be added as an organization or module administrator before the subscription status displays as Paid.

If you need assistance determining the email address used to purchase the subscription or, if you want to change the address associated with the subscription, contact Technical support.

 

Geographic regions

A Microsoft Azure region is a set of datacenters deployed within a geographic area. Selecting the correct region for your On Demand organization enables you to achieve higher performance and supports your requirements and preferences regarding data location. Specifying the region for your organization determines the geographical region where your data is stored. For more information, see Azure regions.

During sign up, you can choose the region where your On Demand data will be hosted. The following regions are currently supported:

  • United States
  • Europe
  • Canada
  • Australia

Regional availability of modules

Microsoft continues to deploy services across Azure regions. However, at this time, not all services are available in all regions. As a result, not all On Demand modules are available in all regions. The table below lists current module availability by region. When you create an organization in a region, only the available module tiles are displayed on your home page.

Region Available Modules
U.S.
  • Audit
  • Group Management
  • Migration
  • Policy Management for Exchange Online
  • Policy Management for Skype for Business
  • Recovery
Europe
  • Group Management
  • Migration
  • Policy Management for Exchange Online
  • Policy Management for Skype for Business
  • Recovery
Canada
  • Recovery
Australia
  • Migration

 

Multiple organizations

Some customers may want to create multiple organizations. For example:

  • A managed service provider (MSP) can create an organization for each client.
  • A global company can create separate organizations for employees by geographic region.

When you sign up for On Demand, you are prompted to name your organization. Users with multiple organizations associated with their email address are prompted to select an organization during sign in.

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Displaying the current organization and region

You can display the organization you are currently signed in to and it's region by clicking on your email address in the top menu bar. The menu displays:

  • Region Name
  • Organization Name

Creating a new organization

As an On Demand user, there may be no organizations associated with your account. This can happen if you have been removed from all organizations. In this case, after you sign in, the Welcome to On Demand page opens where you can create a new organization. Follow the steps below to create an organization.

If you are currently signed in to On Demand, you can create a new organization by clicking your email address in the menu bar at the top of the page and selecting Create New Organization. Follow the steps below to create an organization.

TIP: On the Create New Organization page, if you decide not to create a new organization, click on your browser back button to return to On Demand and your original organization.

NOTE: To delete an organization, contact Quest Technical support.

To create a new organization:

  1. Enter an organization name.
  2. Select a region.
  3. Click Create New Organization.

 

Switching organizations

If you have multiple organizations associated with your email address, you are prompted to select an organization when you sign in. Once you are signed in, you can switch to another organization.

To switch to another organization:

  1. In the top menu bar, on the right hand side, click on your user email adress.
  2. Select Switch Organization.
    The Multiple Organizations Found page opens.
  3. Click on the organization you want to switch to.
  4. Click Select Organization.

 

Renaming organizations

You can rename the organization you are currently signed in to.

Prerequisites

You must be an On Demand organization administrator to rename an organization.

To rename an organization:

  1. Sign in to the organization that you want to change.
  2. In the top menu bar, on the right hand side, click on your user email address.
  3. Click Organization Name.
    The Manage Organization page opens.
  4. In the Set organization name field, enter the new name.
  5. Click Update.
    You are returned to On Demand home page.

 

Displaying the organization ID

Each organization has a unique organization ID. This ID may be required by technical support to troubleshoot issues. The Organization ID is displayed on the Manage Organizations page.

To display the organization ID:

  1. In the top menu bar, on the right hand side, click on your user email address.
  2. Click Organization Name.
    The Manage Organization page opens.
  3. Click the browser back arrow to return to the Home page.
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