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What's new for Foglight for Virtualization Enterprise Edition

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Notifications

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Patches

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Documentation

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Software Releases

New
Foglight REST API 5.9.0 Patch for Solution 235428

For details, please see included release notes as well as solution SOL235428 in our Knowledge Base.

Created: December 15, 2017
Remote Access Diagnostics tool for AD and EXC 5.7.1

Remote Access Diagnostics is a tool developed to check the connection between the Foglight Agent Manager (FglAM) server and Active Directory and...

Created: December 5, 2017
Revised

None at this time

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Knowledge Base Articles

New
235918 - Workload sometimes disappears when the user navigates to the PI or Databases Dashboards with PI enabled

The workload sometimes disappears in databases or PI dashboard. Many agents are show dashes for workload but if the user hovers the mouse over...

Created: December 21, 2017
235718 - Rule "Disk Free Space"- How to change the alert to show disk space remaining in GB instead of %?

Rule "Disk Free Space"- How to change the alert to show disk space remaining in GB instead of %?

Created: December 20, 2017
235678 - New License Files required for Foglight for Virtualization Products

Quest has updated license files for the following products: Foglight for Virtualization Enterprise Edition (formerly vFoglight) Foglight for...

Created: December 20, 2017
235918 - Workload sometimes disappears when the user navigates to the Databases Dashboard with PI enabled

The workload sometimes disappears in databases dashboard. Many agents are show dashes for workload but if the user hovers the mouse over it...

Created: December 21, 2017
235918 - Workload sometimes disappears when the user navigates to the Databases Dashboard with PI enabled

The workload sometimes disappears in databases dashboard. Many agents are show dashes for workload but if the user hovers the mouse over it...

Created: December 21, 2017
235918 - Workload sometimes disappears when the user navigates to the Databases Dashboard with PI enabled

The workload sometimes disappears in databases dashboard. Many agents are show dashes for workload but if the user hovers the mouse over it...

Created: December 21, 2017
235918 - Workload sometimes disappears when the user navigates to the Databases Dashboard with PI enabled

The workload sometimes disappears in databases dashboard. Many agents are show dashes for workload but if the user hovers the mouse over it...

Created: December 21, 2017
235204 - How CPU utilization value displayed in Hyper-V explorer dashboard for a Hyper-V server is calculated

How CPU utilization value displayed in Hyper-V explorer dashboard for a Hyper-V server is calculated

Created: December 10, 2017
235678 - New License Files required for Foglight for Virtualization Products

Quest has updated license files for the following products: Foglight for Virtualization Enterprise Edition (formerly vFoglight) Foglight for...

Created: December 20, 2017
235678 - New License Files required for Foglight for Virtualization Products

Quest has updated license files for the following products: Foglight for Virtualization Enterprise Edition (formerly vFoglight) Foglight for...

Created: December 20, 2017
236413 - Column content gets truncated in custom PDF report

If there are many columns defined in a report, some properties might get truncated when it is exported as a PDF

Created: December 29, 2017
235678 - New License Files required for Foglight for Virtualization Products

Quest has updated license files for the following products: Foglight for Virtualization Enterprise Edition (formerly vFoglight) Foglight for...

Created: December 20, 2017
235678 - New License Files required for Foglight for Virtualization Products

Quest has updated license files for the following products: Foglight for Virtualization Enterprise Edition (formerly vFoglight) Foglight for...

Created: December 20, 2017
235678 - New License Files required for Foglight for Virtualization Products

Quest has updated license files for the following products: Foglight for Virtualization Enterprise Edition (formerly vFoglight) Foglight for...

Created: December 20, 2017
235678 - New License Files required for Foglight for Virtualization Products

Quest has updated license files for the following products: Foglight for Virtualization Enterprise Edition (formally vFoglight) Foglight for...

Created: December 20, 2017
236153 - Filter Alarms within VMware Environment Alarms dashboard

Within the VMware Environment Alarms view the end user is unable to filter the alarms (as can be seen within the main Alarms dashboard). It is a...

Created: December 26, 2017
235353 - Using Storage Optimized virtual machines in Azure

One or more of the following alarms have been raised by Foglight:- “High Virtual Machine Storage IOPS of XXX”  “High Average E2E Latency of...

Created: December 14, 2017
235351 - Re-sizing virtual machines in Azure

One or more of the following alarms have been raised by Foglight:- "High Virtual Machine CPU Utilization of XXX" "High Virtual Machine...

Created: December 14, 2017
235361 - Diagnose EBS Performance in Amazon Web Services (AWS)

One or more of the following alarms have been raised by Foglight:- “Volume Read Latency XXX ms/op on Volume XXX is outside the normal...

Created: December 14, 2017
235368 - Recover instance in Amazon Web Services (AWS)

One or more of the following alarms have been raised by Foglight “Reachability [XXX] for Instance Status is abnormal on EC2 Instance XXX...

Created: December 14, 2017
235367 - Official troubleshooting guide for Amazon Web Services (AWS)

One or more of the following alarms have been raised by Foglight:- “Instance Status [XXX] is abnormal on EC2 Instance XXX.” “System Status...

Created: December 14, 2017
235365 - Using Storage Optimized Instance in Amazon Web Services (AWS)

One or more of the following alarms have been raised by Foglight:- “Volume ReadOps XXX on EC2 Instance XXX is outside the normal operating...

Created: December 14, 2017
235360 - Re-size instances in Amazon Web Services (AWS)

One or more of the following alarms have been raised by Foglight. “High Memory utilization. on Account XXX have high memory utilization: XXX...

Created: December 14, 2017
235352 - Using Memory Optimized for Virtual Machines in Azure

The following alarm “High Virtual Machine Memory Utilization of XXX”  has been raised by Foglight.

Created: December 14, 2017
235366 - Using Memory Optimized Instance in Amazon Web Services (AWS)

The following alarm “High Memory utilization XXX% on EC2 Instance XXX.” has been raised by Foglight.

Created: December 14, 2017
235364 - Using Compute Optimized Instance in Amazon Web Services (AWS)

The following alarm “High CPU utilization XXX% on EC2 Instance XXX.” has been raised by Foglight.

Created: December 14, 2017
235362 - Enable EBS Optimized for an Instance in Amazon Web Services (AWS)

The following alarm “Volume Write Latency XXX ms/op on Volume XXX is outside the normal operating range.” has been raised by Foglight

Created: December 14, 2017
235359 - Enable Storage Service Diagnostics Settings in Azure

The following alarm “Disabled Diagnostics Settings of Storage Service XXX” has been raised by Foglight for a virtual machine running in Azure.

Created: December 14, 2017
235358 - Azure - Storage Performance and Scalability Checklist

The following alarm “High Average E2E Latency of  XXX” has been raised by Foglight for a virtual machine running in Azure.

Created: December 14, 2017
235357 - Diagnose Storage Service Performance issues in Azure

The following alarm “High Average E2E Latency of XXX” has been raised by Foglight.

Created: December 14, 2017
235356 - Enable Virtual Machine Diagnostics Settings in Azure

The following alarm “Disabled Diagnostics Settings of Virtual Machine XXX” has been raised by Foglight for a virtual machine running in Azure.

Created: December 14, 2017
235204 - How CPU utilization value displayed in Hyper-V explorer dashboard for a Hyper-V server is calculated

How CPU utilization value displayed in Hyper-V explorer dashboard for a Hyper-V server is calculated

Created: December 10, 2017
235088 - Retired Exchange Host showing in the Health Check Dashboard

We have retired several exchange hosts, but they still seem to be showing under the Exchange Environment>Health Check>Cluster Health Check...

Created: December 6, 2017
234984 - New location of Remote Access Diagnostic (RAD) tool

In the past, the Remote Access Diagnostic tool (or RAD, which is referenced in our KB as well as in the Release Notes of the latest cartridges...

Created: December 1, 2017
Revised
114155 - Using the database agent administration panel (SQL Server, Oracle, DB2)

How to use the database agent administration panel after doing the following steps Navigate to the Databases Dashboard Select one or more...

Revised: December 27, 2017
114619 - Setting Options for Displaying Data in the SQL Server Locks Panel

The Locks view allows setting parameters for displaying data in the SQL Server's Locks panel, under the SQL Activity drilldown, as well as...

Revised: December 27, 2017
114612 - Defining Data Collection Options (database agent collection frequencies)

The Foglight for database agents always collects and stores data, even when the browser window that displays the data is not active. Use the...

Revised: December 27, 2017
114610 - Enabling or disabling the baseline calculation for Oracle and SQL Server agents

The Enable/Disable Baseline command under the Databases Technical Support dashboard allows enabling or disabling the baseline calculation for...

Revised: December 26, 2017
114152 - Alarms, Rules and Home Page in a nutshell

The Home Page is not correlating with the Alarms being fired.

Revised: December 26, 2017
93589 - Database alarms appear but email notifications are not received

Database alarms (alerts) appear in the alarms area for a database instance but no emails are received for the alarm.

Revised: December 26, 2017
134664 - Host Collector and Host Monitoring Rules in AD/EXC cartridges

Host Collector and Host Monitoring Rules in AD/EXC cartridges

Revised: December 26, 2017
132370 - VMW Virtual Machine Logical Drive Estimated Fill Time Rule vs Storage tab in vmExplorer dashboard

Value reported by an alarm from VMW Virtual Machine Logical Drive Estimated Fill Time does not match with corresponding value displayed on Stoage...

Revised: December 26, 2017
86719 - Unable to change homepage property for External user accounts

User Management dashboard does not offer all the same options for External user accounts as Internal user accounts

Revised: December 26, 2017
91130 - Exchange Cluster Summary dashboard does not fully display all cluster tiles when there are more t

Exchange Cluster Summary dashboard does not fully display all cluster tiles when there are more than two clusters

Revised: December 26, 2017
87388 - Unable to view vFoglight dashboard from SharePoint in IE9

Unable to view vFoglight dashboard from SharePoint in IE9 and generates an error

Revised: December 26, 2017
66753 - The url link in the alarm emails generated by Foglight points to IP address instead of DNS name of the server

The url link in the alarm emails generated by Foglight points to IP address instead of DNS name of the server

Revised: December 26, 2017
91990 - Contents of Chargeback Assignment tabs do not fully display

Contents of Chargeback Assignment tabs do not fully display.

Revised: December 26, 2017
228621 - Where can the custom OIDs and their values collected by the SNMPInferred agent be found?

The values for custom OIDs are needed to build custom dashboards with the Wizard/drag and drop functionality.  Where are the custom OIDs and...

Revised: December 22, 2017
216375 - How to increase the default LDAP group search limit

1. Go to Navigation Panel │ Administration │ Users & Security Management │ User Management 2. Click on Groups tab, then click on LDAP groups...

Revised: December 22, 2017
148771 - Agent Health State alarms fire after V5.6.11 FMS is restarted even though blackout using a service should prevent the alarms from being triggered

Agent Health State alarms fire after FMS is restarted.  There is a blackout that uses a service that includes the agents so the alarms should not...

Revised: December 22, 2017
147454 - Looking to add a second header to reports page.

I n the Foglight UI Help | Reports |  Customizing the Header or Foote r section, it lists method to edit a Header to a custom report but one...

Revised: December 22, 2017
137112 - Unable to add WCF dashboard as homepage from "User & Security" screen.

Custom WCF dashboard not showing up in "User & Security" screen within user's properties wizard when looking for it to add it as homepage.

Revised: December 22, 2017
135409 - FTR alerts are not displayed in the Service Builder after adding the FTR agent object to the service

An FTR agent object was added under a service but FTR alerts are not being displayed under the service.

Revised: December 22, 2017
232160 - How to deploy Foglight for Virtualization, Enterprise Edition (FVE) Virtual Appliance from Azure Marketplace

How to deploy Foglight for Virtualization, Enterprise Edition (FVE) Virtual Appliance from Azure Marketplace

Revised: December 22, 2017
211205 - Can I install Foglight OpenStack embedded agent as non-root user?

Can I install Foglight OpenStack embedded agent as non-root user?

Revised: December 22, 2017
115418 - Agent Manager Performance Summary Report

When trying to run the Foglight Agent Manager (FglAM) Performance Summary report how to know which FglAM client to select. The description field...

Revised: December 22, 2017
115942 - What privileges are necessary for the user account used by vCloud Director agent

What privileges are necessary for the user account used by vCloud Director agent

Revised: December 22, 2017
101017 - Explanation for % Disk space used value in Server Health view of a Domain Controller

Explanation for for % Disk space used value in Server Health view of a Domain Controller

Revised: December 22, 2017
84049 - FMS 5.6.2: Infrastructure Cartridge - no Windows mount point capacity (Enhancement Request)

It looks like the new Infrastructure cartridge is unable to collect capacity data for Windows mount points. The dashboard shows IO rates for the...

Revised: December 22, 2017
73169 - Scheduled reports emailed as "report.pdf"

When a Foglight email schedule is created and enabled, the "*.pdf" email attachment is sent as "report.pdf", which is not ideal as it is unclear...

Revised: December 21, 2017
206002 - After attempting to reduce the disk size of a VM using the Optimizer cartridge, the VM is not able to boot up

After attempting to reduce the disk size of a Virtual Machine (VM) using the Optimizer cartridge, the VM is not able to successfully boot up. The...

Revised: December 21, 2017
195926 - How to alert when a new Virtual Machine or Host is created?

How to get an alarm in Foglight notifying when a new VM or Host is created?

Revised: December 21, 2017
151362 - Monitoring Azure Virtual Machines running Windows and SQL Server

Can the SQL Server cartridge be used to create an agent that connects to a Windows based Azure virtual machine running SQL Server?

Revised: December 21, 2017
139009 - "The trust relationship between this workstation and the primary domain failed" error prevents SQL Server connections

Two agents have "the trust relationship between this workstation and the primary domain failed" to server preventing OS and DB connections.

Revised: December 21, 2017
233313 - VMware agent stops collecting data due to disassociated lockbox/credentials

VMware agent stops collecting data due to disassociated lockbox/credentials. An entry similar to below is logged in the logs: 2017-10-02 11:03:14...

Revised: December 21, 2017
230450 - Quest Remote Command Service not running/fails to start on monitored EDGE server

EXC Agent Remote Service Status rule triggers an Alarm notifying that Quest Remote Command Service is not running. If tried to start the service...

Revised: December 21, 2017
225761 - "Format specifier '%s' " is entered in agent log

"Format specifier '%s' " is entered in Foglight agent log

Revised: December 21, 2017
215197 - Why does the SQL server agent use XPCommandShell for monitoring the server?

Why would Foglight be using XPCommandShell for monitoring the server? 

Revised: December 21, 2017
210156 - How to delete a host agent?

Host agent keeps reapearing and we need to remove it.

Revised: December 21, 2017
185636 - How vCenter server performance impact VMware agent collection

Foglight VMware agent is designed for collecting infromation from vCenter to provide VMware virtual environment performance data for Foglight and...

Revised: December 21, 2017
177150 - SQL Server Error log alarms do not fire

The SQL Server error log alarm does not fire for new records added to the SQL Server error log which match the defined criteria.

Revised: December 21, 2017
155509 - Alarms are not being forwarded to HP Openview after upgrading to Foglight 5.7.1.

After upgrading the FMS (Foglight Management Server) from V5.6.11 to V5.7.1 alarms are no longer forwarded to HP Openview. . A...

Revised: December 21, 2017
153821 - Monitoring Amazon AWS EC2 Virtual Machines running Windows and SQL Server

Can the SQL Server cartridge be used to create an agent that connects to a Windows based Amazon virtual machine running SQL Server?

Revised: December 21, 2017
153333 - Status of release of lockbox to FglAM not updated on Manage Lockboxes page when lockbox released using script.

When a lockbox is released using a script the FglAM isn't associated with the lockbox under the "Credential Clients" column of the Manage...

Revised: December 21, 2017
231597 - How to analyze alarms triggered by rule VMW Distributed Virtual Switch Packet Loss

How to analyze alarms triggered by rule VMW Distributed Virtual Switch Packet Loss?

Revised: December 21, 2017
227856 - There Is No Data To Display appears when selecting VMs from the QuickView

After updating from 8.5 to 8.5.5,  getting the message There Is No Data To Display VMware Environment | Monitoring (Tab) | Virtual Machines tile...

Revised: December 21, 2017
206575 - Does Exchange cartridge provide Mailbox count for each Mail Database on the monitored server

Does Exchange cartridge provide Mailbox count for each Mail Database on the monitored server

Revised: December 21, 2017
184366 - We would like to see the cluster storage info: Vol 1, Vol2 , Vol 3 under Hyper-V dashboards.

We would like to see the cluster storage info: Vol 1, Vol2 , Vol 3 under Hyper-V dashboards, along with metrics on storage/space, memory on these...

Revised: December 21, 2017
128193 - Update Exchange version/s in Roles view in Exchange Environment dashboard

The customer has Exchange 2010 and 2013 servers in their organization. They have installed Foglight for Exchange and configured the agents for...

Revised: December 21, 2017
113799 - Alarm instance for rule VMW ESX Server Total latency!

For the rule "VMW ESX Server Total Latency" under alarms dashboard the Instance shows as "naa.xx.yy.zz" but we would like to see the ESX server...

Revised: December 21, 2017
212608 - Failed to enable SQL PI monitoring extension (DLP insertion failed)

Cannot install SQL PI repository on Windows: SQL PI repository installation failure After upgrading to the 5.7.5.30 or higher database cartridge...

Revised: December 21, 2017
232387 - Manually restarting the Infobright PI repository (for Linux)

How to restart the Infobright Performance Investigator (PI) repository on Linux?

Revised: December 20, 2017
232383 - Manually restarting the Infobright PI repository (for Windows)

How to manually restart the Performance Investigator (PI) repository?

Revised: December 20, 2017
235081 - VMW Phantom snapshots rule does not raise alarms.

VMW Phantom snapshots rule does not raise alarms even though the alarm condition is met.

Revised: December 20, 2017
102406 - Scheduled reports generated / sent twice

A scheduled a report is sent twice via mail. The management server log states that only one report was sent successfully via mail, not two. Both...

Revised: December 19, 2017
233158 - Unable to add Reporting Services using a custom ReportServer name

A SQL Server instance is using a customer ReportServer database in SSRS. Foglight does not seem to detect because it is not using the standard...

Revised: December 19, 2017
66986 - What is the qcn_runner (Quest Process Runner) used for?

On the Foglight machine there is a qcn_runner.exe and a corresponding Quest Process Runner running. What is it used for?

Revised: December 18, 2017
235317 - Installed cartridges are not auto enabled during Foglight Management Server start up

Installed cartridges are not auto enabled on during Foglight  Management Server (FMS) / Foglight for Virtualization Enterprise Edition (FVE) start...

Revised: December 18, 2017
153616 - Logical Disk information is not displayed for RHEL7 or CentOS 7 virtual machine.

Capacity tab in Storage view of vmExplorer dashboard does not show any Logical disk information for RHEL 7 or CentOS 7 virtual machines even though...

Revised: December 18, 2017
235427 - FglAM cartridge 5.8.5.8.3 hotfix

This hotfix addresses defect FAM-7291.  Please see KB 232286 . This hotfix may receive additional testing. If you are not severely affected...

Revised: December 16, 2017
235427 - FglAM cartridge 5.8.5.8.3 hotfix

Revised: December 16, 2017
185163 - Permission requirements for the Infrastructure Agents and required ports.

What are the requirements for Infrastructure Agent on Windows and Linux and required ports.

Revised: December 15, 2017
235353 - Using Storage Optimized virtual machines in Azure

One or more of the following alarms have been raised by Foglight:- “High Virtual Machine Storage IOPS of XXX”  “High Average E2E Latency of...

Revised: December 15, 2017
235358 - Azure - Storage Performance and Scalability Checklist

One or more of the following alarms have been raised by Foglight: “High Average Server Latency of XXX”  “High Average E2E Latency of XXX”

Revised: December 15, 2017
235320 - Using Compute Optimized for virtual machines in Azure

The following alarm “High Virtual Machine CPU Utilization of XXX” has been raised by Foglight for a virtual machine running in Azure.

Revised: December 14, 2017
140511 - vmExplorer dashboard reports different CPU and Memory utilization than OS Perfmon (performance Monitor)

vmExplorer dashboard reports different CPU and Memory utilization than OS Perfmon (performance Monitor)

Revised: December 12, 2017
82685 - Where to find the information which specific versions of Foglight are supported?

Where to find the information which specific versions of Foglight are supported? What are the policy definitions for: "Full Support", "Limited...

Revised: December 12, 2017
232387 - Manually restarting the Infobright PI repository (for Linux)

How to restart the Infobright PI repository on Linux.

Revised: December 8, 2017
234932 - Veeam agent cannot connect to the Veeam Enterprise backup manager

Veeam agent cannot connect to the Veeam Enterprise backup manager. Below error is seen in the Veeam agent logs when Foglight trys to get the jobs...

Revised: December 8, 2017
104848 - Agent fails with error "AccessIsDenied (0x80070005)"

The following error is found in the agent log or the connection verification fails during the agent installation process fails with: "Cannot...

Revised: December 7, 2017
140215 - Where is Review Expired Data dashboard located starting with VMware cartridge version 5.6.14

Where is Review Expired Data dashboard located starting with VMware cartridge version 5.6.14 which used to be an option under VMware Environment...

Revised: December 6, 2017
233269 - Performance impact (High CPU) from database agent queries on monitored host

When a database agent is activated the monitored the collections running cause high CPU on the monitored database instance. When the Foglight...

Revised: December 6, 2017
234873 - Does the AD/Exchange agent support LDAPS?

Is LDAPS (LDAP over SSL) supported when using the AD & Exchange cartridge/agent?

Revised: December 2, 2017
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Product Life Cycle

New

None at this time

Revised