Error Upgrading to UCD 8.6.3.180 with Error code -2146824582 "Provider cannot be found" (4373374)

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Error Upgrading to UCD 8.6.3.180 with Error code -2146824582 "Provider cannot be found"
Descripción

When attempting to upgrade UCD to version 8.6.3.180, users may get an error during the first few steps.

Could not connect to SQL Server specified.
Error Code: -2148624582
Message: Unknown error 0x800A0E7A
Source: ADODB.Connection
Error Description: Provider cannot be found. It may not be properly installed.
Causa
This error is triggered when the server is missing additional drivers to connect to the SQL Server.
UCD version 8.6.3.180 requires the following drivers:
- SQL Server Native Client 2012 QFE
- Microsoft OLE DB Driver 18 for SQL Server
- Microsoft OLE DB Driver 19 for SQL Server
Resolución

To resolve this issue, please install the following drivers on your UCD server, then rerun the update.

Microsoft SQL Server 2012 Native Client:
https://www.microsoft.com/en-US/download/details.aspx?id=50402

Microsoft OLE DB Driver 18 for SQL Server
https://www.microsoft.com/en-us/download/details.aspx?id=56730

Microsoft OLE DB Driver 19 for SQL Server
https://learn.microsoft.com/en-us/sql/connect/oledb/download-oledb-driver-for-sql-server?view=sql-server-ver16

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Contenido recomendado

Producto(s):: Unified Communications Diagnostics
8.6.3, 8.6.2, 8.6, 8.5.2

Historial del artículo:: Creado el: 9/27/2023
Última actualización: 7/31/2025

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