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Rapid Recovery 6.6 - Release Notes

Product licensing

Before you use and manage any version of Rapid Recovery, AppAssure, or DL series backup appliance, you must first obtain a software license. To purchase a license for the first time, contact the Quest Data Protection Sales team by completing the web form at A sales representative will contact you and arrange for the license purchase.

If you need to renew or purchase additional licenses, please contact the Quest Support Renewals team by completing the web form at

After each license purchase, you must activate the license on the Rapid Recovery License Portal. From this portal, you can then download your Rapid Recovery license files.

When you initially install Rapid Recovery Core, you are prompted to upload these license files the first time you open the Rapid Recovery Core Console.

Some users start with a trial license, which has limited capabilities. Once a trial period expires, the Rapid Recovery Core stops taking snapshots. For uninterrupted backups, upgrade to a long-term subscription or perpetual license before the trial period expires. If you purchase a license after backups are interrupted, performing this procedure resumes your backup schedule.

When using a software license in standard phone-home mode, the Rapid Recovery Core Console frequently contacts the Rapid Recovery License Portal server to remain current with any changes made in the license portal. This communication is attempted once every hour. If the Core cannot reach the license portal after a grace period, the Core stops taking snapshots for non-trial licenses. The grace period (10 days by default) is configurable (from 1 to 15 days) in the license group settings on the license portal.

If a Core does not contact the license portal for 20 days after the grace period, it is removed from the license pool automatically. If the Core subsequently connects to the license portal, the Core is automatically restored on the license portal.

Use of phone-home licenses requires Rapid Recovery users to accept a limited use of personal information, as described in the privacy policy shown when you install Core software. For more information, see the topic "General Data Protection Regulation compliance" in the Rapid Recovery User Guide.

NOTE: When registering or logging into the license portal, use the email address that is on file with your Quest Sales representative. If upgrading from a trial version, use the email address associated with the trial version. If you need to use a different email address, contact your Sales representative for assistance.

Complete the following steps to license your Rapid Recovery software.

  1. Open your registration email. When you first purchase a license from Quest, you receive an email from the Quest licensing system. The email includes your license entitlements, expiration date (if relevant), registered email address, and Quest license number. The license number is typically 9 digits, in format 123-456-789. Other formats are supported, as described in the topic "Understanding Rapid Recovery licenses" in the Rapid Recovery Installation and Upgrade Guide.
  2. New users: Register for the Rapid Recovery License Portal. If you have not previously created an account on the Rapid Recovery License Portal, then do the following:
    1. Sign up for an account. In a web browser, access the license portal registration URL,
      The Sign Up page appears.
    2. Complete the form. Enter the information requested, review and accept the privacy policy and terms of use, and click Sign Up.
      The Confirm Email page appears.
    3. Verify your account information. Check your email and verify your account information by clicking Verify email address.
      The Add License Numbers page appears.
    4. Proceed to step 4.
  3. Existing users: Log into the Rapid Recovery License Portal. If you previously registered a license portal account to use with AppAssure or Rapid Recovery, then do the following:
    1. Use existing credentials. Log into the Rapid Recovery License Portal.
    2. Open the License Numbers dialog box. On the Licensing page, underneath your license pool information, click the License Numbers link.
      The License Numbers dialog box appears.
    3. Proceed to step 4.
  4. Enter your license numbers. For each Quest license number included in your welcome email, click in the License Number text box and enter or paste your license number. Then click + Add License Numbers. When satisfied, click Close.
    The License Number dialog box closes.
  5. Review updated license information. Review license type and license pool information displayed on the Licensing page.

Getting started with Rapid Recovery

Getting started with Rapid Recovery

The following topics provide information you can use to begin protecting your data with Rapid Recovery.


Rapid Recovery Core and Agent compatibility

The following table provides a visual guide of the compatibility between supported versions of Rapid Recovery Core and Rapid Recovery Agent.

Table 9: Compatibility between supported Core and Agent versions
Version 6.4 Core 6.5 Core 6.6 Core
6.4 Agent Fully compatible Fully compatible Fully compatible
6.5 Agent Not compatible Fully compatible Fully compatible
6.6 Agent Not compatible Not compatible Fully compatible

Upgrade and installation instructions

Upgrade and installation instructions

Quest recommends users carefully read and understand the Rapid Recovery Installation and Upgrade Guide before installing or upgrading. See the section "Installing Rapid Recovery" for a step-by-step general installation approach. The approach includes requirements for a software license and for an account on the Rapid Recovery License Portal; adherence to the system requirements; installing a Core; creating a repository; and protecting machines with the Agent software or agentlessly. It also suggests use of the QorePortal.

All existing users should read the section "Upgrading to Rapid Recovery." This content describes upgrading factors, provides an overview of upgrading, and includes procedures upgrading Core, and upgrading Agent on Windows and Linux machines.

Additionally, Quest requires users to carefully review the release notes for each release, and the Rapid Recovery system requirements for that release, prior to upgrading. This process helps to identify and preclude potential issues. System requirements are found exclusively in the Rapid Recovery System Requirements Guide.

When planning an implementation of Rapid Recovery, for guidance with sizing your hardware, software, memory, storage, and network requirements, see Quest Knowledge Base article 185962, Sizing Rapid Recovery Deployments."

If upgrading from a currently supported major and minor version of Rapid Recovery Core (6.1x or 6.2x), then run the latest Core installer software on your Core server. If upgrading from a version of AppAssure or Rapid Recovery Core that is not currently supported, use a two-step upgrade process. First, upgrade using a supported Core installer such as 6.2.1; then run the latest Core installer software.

If using replication, always upgrade the target Core before the source Core.

To protect machines running supported operating systems with the latest Rapid Recovery Agent features, upgrade or install Rapid Recovery Agent on each.

Caution: Ensure that you check system requirements for compatibility before upgrading. For protected machines with operating systems that are no longer supported, you can continue to run older supported versions of Agent. In some cases, you can protect those machines agentlessly.

You can use the same installer executable program (standard, or web installer) to perform a clean installation or to upgrade an existing version of Rapid Recovery Core, Rapid Recovery Agent, or the Local Mount Utility. If upgrading from versions earlier than release 5.4.3, you must first upgrade to 5.4.3 and then run a more recent installer on the same machine. For more information, see the Rapid Recovery Installation and Upgrade Guide.

When upgrading a protected Linux machine from AppAssure Agent to Rapid Recovery Agent version 6.x, you must first uninstall AppAssure Agent. For more information and specific instructions, see the topic "Installing or upgrading Rapid Recovery Agent on a Linux machine" in the Rapid Recovery Installation and Upgrade Guide.

You can also use the Rapid Snap for Virtual feature to protect virtual machines on supported hypervisor platforms agentlessly. Important restrictions apply. For more information on benefits or restrictions for agentless protection, see the topic "Understanding Rapid Snap for Virtual" in the Rapid Recovery User Guide.

For information on downloading Rapid Recovery software, see Obtaining Rapid Recovery software.

License requirements

New Core users must purchase a long-term subscription or perpetual license to use Rapid Recovery.

Some Rapid Recovery Core users start with a trial license, which uses a temporary license key for the duration of the trial. After the trial period expires, you can continue to restore from existing backups, but cannot perform new backups or replication until you purchase a long-term subscription or perpetual license. You must then activate the license on the Rapid Recovery License Portal, download Rapid Recovery license files, and associate them with your Core.

For more information about licensing, see the following resources:

  • For information about activating your new license and obtaining Rapid Recovery license files for your Core, see Product licensing in these release notes.
  • For information about managing licenses from the Rapid Recovery Core, including uploading license files to associate them with the Core, see the topic "Managing Rapid Recovery licenses" in the Rapid Recovery Installation and Upgrade Guide.
  • For information about managing license subscriptions and license groups on the license portal, see the latest edition of the Rapid Recovery License Portal User Guide.
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