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NetVault 12.3 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts
About user accounts About user and group privileges and presets Creating a user account Modifying a user account Deleting a user account Setting a user policy Using Secure Mode Using Presets User privileges Predefined Presets Integrating Active Directory with NetVault Backup Using Azure Active Directory as an identity provider
Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting
Common errors
NetVault Backup Service fails to start on Windows NetVault Backup Service fails to start after the machine is restarted NetVault Backup Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault Backup WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault Backup installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault Backup 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Backup Server if the workstation attribute is set. Domain user is unable to login NetVault Backup Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Backup Client Host. Unable to install, uninstall catalog search on client after NetVault Backup Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Backup Server Failed to verify target Windows machine from a Linux-based NetVault Backup server
Safe Mode in NetVault Backup

Starting or stopping the NetVault Backup Service

The NetVault Backup Service is configured to start automatically on the server and client machines. You can use the Txtconfig utility or CLI to manually start or stop the NetVault Backup Service.

 
* 
NOTE: You must be logged-in with Administrator privileges on Windows-based systems and root user privileges on Linux- and UNIX-based systems to use these utilities.
To manually start or stop the NetVault Backup Service:
1
Using Txtconfig:
a
In a terminal or command prompt window, type, txtconfig, and press Enter or Return.
b
On the Machine page, press p to view the main menu, and then press the option number for the Services page.
c
Depending on the current state of the NetVault Backup Service, press the option number to stop or start the service. Press s, and then press q.
2
Using CLI:
a
On Linux-based systems:
To start the service, type: $NV_HOME/etc/startup.sh start
To stop the service, type: $NV_HOME/etc/startup.sh stop
b
On Windows-based systems:
To start the service, type: net start “NetVault Process Manager”
To stop the service, type: net stop “NetVault Process Manager”

Enabling Web Service over HTTP or HTTPS

By default, the Web Service is enabled over HTTPS. You can modify the Web Service settings to change the port or protocol. These settings also let you specify the security certificate file and private key file for HTTPS communications.

You can modify the Web Service settings through the following interfaces: NetVault Backup WebUI (through the Change Settings page), or Txtconfig.

 
* 
NOTE: NetVault Backup uses port 8443 as the default HTTPS listen port for incoming Web Service connections. When installing the server, if the default port (8443) is in use by any other application, NetVault Backup assigns the first available port in the port range 50486 to 65535.

You must be logged-in with Administrator privileges on Windows-based systems and root user privileges on Linux- and UNIX-based systems to use this procedure.
To configure the Web Service settings for NetVault Backup:
1
Access the Web Service settings by using any of the following methods:
•
NetVault Backup WebUI:
a
Start the NetVault WebUI, and in the Navigation pane, click Change Settings.
b
On the Configuration page, click Server Settings.
c
On the NetVault Server Settings page, under Services, click Web Service.
•
Txtconfig:
a
In a terminal or command prompt window, type, txtconfig, and press Enter or Return.
b
On the Machine page, press p to view the main menu, and then press the option number for the Web Service page.
2
Configure the following settings.
 
Table 1. Web Service settings
Setting
Description

HTTP settings

To access the Web Service through HTTP, configure the following settings:

•
Enable Web Service over HTTP: Select this check box.
If you are using Txtconfig, press the option number for this setting to change the value to ON.
•
HTTP Listen port for incoming Web Service connections: The default HTTP port is 80.
If this port is in use by any other server or application, configure an alternate port.

HTTPS settings

To access the Web Service through HTTPS, configure the following settings:

•
Enable Web Service over HTTPS: This protocol is selected by default.
HTTPS is the preferred protocol. This protocol provides encrypted communication between the client and server. It protects sensitive data such as NetVault Backup passwords passed between the browser and NetVault Web Service.
•
HTTPS Listen port for incoming Web Service connections: By default, NetVault Backup uses port 8443 for HTTPS. If this port is in use by any other server or application, configure an alternate port.
•
WebService security certificate file: To use HTTPS, provide a SSL certificate.
NetVault Backup provides a self-signed certificate (server.crt), which resides in the etc directory under the NetVault Backup installation directory. This certificate generates warnings in most browsers.
For the browser to accept a certificate without warnings, provide a valid certificate file signed by a trusted certificate authority.
•
Ciphers to disable for incoming Web Service connections: You can modify the Web Service configuration to disable ciphers for incoming web service connections settings to prevent from allowing one or more ciphers. These settings can be configured from the NetVault Server Settings page. By default, this field is blank and all the ciphers are allowed.
•
Protocols to disable for incoming Web Service connections: You can modify the Web Service configuration to disable protocol for incoming web service connections settings to prevent from allowing one or more protocols. These settings can be configured from the NetVault Server Settings page. By default, this field is blank and all the protocols are allowed.
•
WebService private key file: Provide the private key file required for HTTPS communications.
The default key file is server.key, which resides in the etc directory under the NetVault Backup installation directory.
3
To save the settings, do the following:
•
NetVault WebUI: Click Apply to apply the settings and close the WebUI dialog box.
•
Txtconfig: Press s to save the settings, and then press q to quit Txtconfig.

Logging in to NetVault Backup

The following options are available for logging in to the NetVault Backup Core:

•
NetVault local user
•
Active Directory Domain (AD) user
•
Microsoft Azure Active Directory (Azure AD) user
 
* 
NOTE: You must be logged-in with Administrator privileges on Windows-based systems and root user privileges on Linux- and UNIX-based systems to run NetVault Backup.

For more information about logging in using AD, see Integrating Active Directory with NetVault Backup.

Before logging in with the Azure AD option, register NetVault Backup in the Azure portal and then configure Azure AD in NetVault. For more information, see Using Azure Active Directory as an identity provider.

To log in to NetVault Backup:
1
Open a browser window. In the address bar, type:
https://<machine-name>:8443
Press Enter.
2
In the Login dialog box, complete one of the following options:
•
To log in using NetVault local or Domain user credentials, type your user name and password, and then click Sign In.
 
* 
NOTE: There are two predefined user accounts in NetVault Backup:
•
admin: The administrator account for NetVault Backup.
•
default: A standard user account that can be used to perform various operations in NetVault Backup.

After installing NetVault Backup, you can use either the admin or the default user account to log in to NetVault Backup. By default, no password is assigned to these user accounts.For more information about NetVault Backup user accounts, see Managing user and group accounts.

•
To log in using Azure AD credentials, click Sign in with Azure AD, enter the appropriate credentials, and then click Enter.
After you log in, the WebUI opens the Server Monitor page in your browser window.

Overview of NetVault Backup WebUI

The NetVault Backup WebUI consists of the Header pane, Navigation pane, and Operations pane.

Figure 2. NetVault Backup WebUI home page

The following table provides a brief description of the WebUI panes:

 
Table 2. NetVault Backup WebUI panes
Pane
Description

Header pane

This pane includes the following items:

•
Video icon: Provides access to the video tutorial for the currently loaded page. The link opens in a new browser window or tab.
•
Language: Displays the list of available languages from which you can select the display and input language for NetVault Backup WebUI.
This option does not change the locale setting for NetVault Backup. To change the locale for NetVault Backup, see Changing language and locale settings.
•
Settings icon: Displays the list of options to change Application Settings, Clear NetVault cache, and Clear NetVault UI Preferences.
Application Settings
To change the Application Settings (Navigation, Color Palette, Show Actions as, Time Formatting and Default Table Pagesize) for NetVault Backup WebUI, follow these steps:
a
In the header pane of NetVault Backup WebUI, click the Settings icon and select Application Settings. Application Settings drawer is displayed on the right- side of the page. Configure the following options:
•
Navigation: To remove the auto-hide setting of navigation bar in the NetVault Backup WebUI, clear the Auto-hide Navigation Drawer check box. By default, the navigation bar is set to auto-hide.
•
Color Palette: To change the color theme of NetVault Backup WebUI to dark theme, select the Dark theme. By default, the NetVault Backup WebUI is displayed in Light theme.
•
Show Actions as: To view the Actions option as a page-level and table-level context menus, select Context menus. By default, the action options are displayed as buttons on bottom of the NetVault Backup WebUI pages.
When you select the Context Menus option, the page-based action buttons on the bottom of the page are replaced with a context menu shown as Horizontal Ellipsis icon at the top of the page (after the page title). Also, the table-based actions are shown in the ‘Actions’ column in the table. Click the Horizontal Ellipsis icon and select the required action.This option is applicable to some of the NetVault Backup WebUI pages.
•
Time Formatting: To change the time format, select 12-hour or 24-hour format from the application settings. By default, the application sets 24-hour time format from the server settings. Change the time format in following ways:
•
12-hour (AM/PM): Sets 12-hour (AM/PM) format of the NetVault WebUI.
•
24-hour: Sets 24-hour format for the NetVault WebUI.
NetVault Backup applies time format configuration changes to all sections of NetVault Backup WebUI except for report based features.

 
•
Default Table Pagesize: To change the default page size for tables in NetVault Backup WebUI click the Default Table Pagesize drop down. If you have already configured the page size for respective tables from Table Settings, then these settings supersedes Application settings. By default, the application sets the page size to Auto from the server settings. You can change NetVault Backup WebUI page size to the following options or you can manually enter page size number:
•
25: Sets the page size to display 25 records in a table.
•
50: Sets the page size to display 50 records in a table.
•
100: Sets the page size to display 100 records in a table.
•
500: Sets the page size to display 500 records in a table.
•
1000: Sets the page size to display 1000 records in a table.
b
Click OK.
You can select the preferred setting and persist it over browser sessions. To add server configuration defaults for Navigation pane, UI theme for NetVault Backup WebUI, Show Actions as, Time Formatting, and Default Table Pagesize settings, see Configuring NetVault Backup WebUI default settings.
Clear NetVault UI Preferences
To remove the NetVault Backup user interface preference information (such as application, page, and table settings) stored within the browser, follow these steps:
a
In the header pane of NetVault Backup WebUI, click the Settings icon and then click Clear NetVault UI Preferences.
b
In the confirmation dialog box, click OK.
•
Information icon: Shows the About dialog box.
•
User: Displays the user icon and user name. To quit NetVault Backup, move the pointer over the area, and click Sign Out.

Navigation pane

This pane provides links to set up, manage, and monitor various aspects of NetVault Backup. The navigation links are organized into the following sections:

•
Monitoring
•
Jobs
•
Reporting
•
Configuration
•
Help

For more information about this pane, see Navigation pane.

Operations pane

This pane is the main area where you perform all NetVault Backup operations. The Operations pane loads various WebUI pages depending on the item you select in the Navigation pane.

Navigation pane

To view the Navigation pane, move the pointer over the icon in the Header pane. The Navigation pane is displayed. To hide the Navigation pane and increase the Operations pane area, move the pointer away from the icon. You can set the option to automatically hide or lock the Navigation pane in NetVault Backup WebUI.

To lock the Navigation pane:
1
In the header pane of NetVault Backup WebUI, click the Settings icon and select Application Settings. Application Settings drawer is displayed on the right- side of the page.
2
In the Navigation section, clear the option ‘Auto-hide Navigation Drawer’. By default, the Navigation pane hides automatically when you move the pointer away from the icon for the navigation pane.
3
Click OK.
Figure 3. NetVault Backup WebUI navigation pane

The following table provides a brief description of the links available in the Navigation pane.

 
Table 3. Navigation pane
Section
Item
Description

Monitoring

Server Monitor

Opens the Server Monitor page.

Use this page to view the overall status of your NetVault Backup Server. The Activity Chart shows the data transfer rate for jobs and the number of active jobs. You can also view the events that occurred during the selected time window.

For more information, see Monitoring the NetVault Backup Server.

 

Dashboard

Opens the Dashboard page.

Use this page to view the overall statistics of the NetVault Backup. For more information, see Managing NetVault Backup dashboard.

 

Job Calendar

Opens the Job Calendar page.

You can view your jobs for a month, a week, or a day on a calendar. It can be helpful to view your jobs in the calendar format to ensure that there are no scheduling conflicts. For more information, see Viewing job calendar.

 

Job Status

Opens the Job Status page.

Use this page to monitor the progress and status of your jobs. You can also use the page to manage your jobs and perform various job-related tasks, such as canceling a job, stopping or restarting a job, viewing job logs, or removing a job schedule. For more information, see Managing jobs.

 

Device Activity

Opens the Device Activity page.

Use this page to monitor data flows and data transfer rates for devices that are in use. For more information, see Monitoring device activity.

 

View Logs

Opens the View Logs page.

Use this page to view the current log messages. You can also use this page to perform various log-related tasks, such as downloading, exporting, or deleting log messages. For more information, see Monitoring logs.

 

View Events

Opens the View Events page.

Use this page to view events logs for NetVault Backup. For more information, see Viewing event logs.

 

Deployment Task Status

Opens the Deployment Task Status page.

Use this page to monitor the progress and status of push installation tasks. The page shows the summary of current and completed tasks in the form of bar charts and provides the progress information for individual machines. For more information, see Monitoring deployment tasks.

Jobs

Create Backup Job

Starts the backup job wizard.

For more information about creating and scheduling backup jobs, see Creating backup jobs.

Create Restore Job

Starts the restore job wizard.

For more information about creating and submitting restore jobs, see Creating restore jobs.

You can also use this page to perform index management tasks. For more information, see Managing online backup indexes.

Manage Sets

Opens the Set Management page.

Use this page to view, modify, or delete existing sets. For more information, see Managing sets.

Manage Job Definitions

Opens the Manage Job Definitions page.

Use this page to view, modify, or remove job definitions. For more information, see Managing job definitions.

Manage Policies

Opens the Policy Management page.

Use this page to create and manage policy-based backups. For more information, see Managing policies.

Explore Storage

Opens the Explore Storage page.

Use this page to explore and manage disk- and tape-based storage media. You can also use this page to perform various media-related tasks, such as labeling media, scanning media, blanking media, or write-protecting tapes. For more information, see Managing storage media.

Reporting

View Reports

Opens the View Reports page.

Use this page to access the predefined reports. For more information about these reports, see Available reports. You can do the following: view reports, customize report views, send reports by email, and export reports to PDF files. For more information, see Reporting in NetVault Backup.

Job History

Opens the Job History page.

Use this page to view completed jobs. You can also use this page to view or modify job definitions. For more information, see Viewing job history.

Configuration

Guided Configuration

Starts the NetVault Configuration Wizard.

The wizard guides you through the various aspects of setting up your backup system. You can use the wizard to install client and plug-in packages, add clients, configure devices, install license keys, and create backup jobs.

For more information, see Using the configuration wizard.

 

Manage Clients

Opens the Manage Clients page.

Use this page to add and manage clients, client groups, and virtual clients. For more information, see Configuring clients and Working with client clusters.

 

Manage Devices

Opens the Manage Devices page.

Use this page to add and manage disk- and tape-based storage devices. For more information, see Managing storage devices.

 

Users and Groups

Opens the Manage User and Groups Accounts page.

Use this page to create and manage user and group accounts, create user notification profile, and set user password policy. If your environment uses Active Directory (AD), you can also use this page to integrate AD users with NetVault Backup, as well as manage user groups. For more information, see Managing user and group accounts.

 

Catalog Search

Opens the Catalog Search Configuration page.

Use this page to configure and manage catalog search service on NetVault Backup Server running on Windows and Linux operating systems. For more information, see Managing catalog search.

 

Configure Notifications

Opens the Editing Global Notification Profile page.

Use this page to configure global notification methods for one or more NetVault Backup events. For more information, see Using global notification methods.

 

Change Settings

Opens the server and client setting pages.

Use these pages to customize the NetVault Backup system and change default settings for the NetVault Backup Server and Client machines. For more information, see Configuring default settings for NetVault Backup.

Help

Documentation

Provides access to the product documentation. The link opens in a new browser window or tab.

Video and Tutorials

Provides access to the video tutorial page. The link opens in a new browser window or tab.

 

Support Diagnostics

Opens the Support Diagnostics page.

Use this page to download the detailed information of your NetVault Backup environment to your local machine or upload the diagnostic data corresponding to a SR number and provide it directly to Quest Technical Support for further analysis. For more information, see Managing diagnostic data.

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