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NetVault 12.3 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting

Unable to install, uninstall catalog search on client after NetVault Backup Server migration with the same or different server name

Description

After performing successful NetVault Backup migration you are unable to install catalog search on selected client. After installing catalog search successfully, catalog search still shows as uninstalled or displays an error "Catalog Search is installed by other NetVault Backup Server”.

Symptom

After performing successful NetVault Backup migration you are unable to install catalog search on selected client. After installing catalog search successfully, catalog search still shows as uninstalled or displays an error "Catalog Search is installed by other NetVault Backup Server”.

Solution

Manually validate catalog search installation in <NVBU Backup Server Installation\Quest\NetVault Backup\catalog> folder, if catalog search is installed, you need to uninstall catalog search from the following NetVault Backup installation directory.

External Azure AD user cannot add an external Azure AD user to NetVault Backup Server

Description

An external Microsoft Azure Active Directory (Azure AD) user is unable to add another external Azure AD user to the NetVault Backup Server.

Symptom

When adding another external Azure AD user, the existing external Azure AD user receives the error “User name not present in domain.”

Solution

The external collaboration settings in the Azure portal must have the proper permissions. To allow guest users to add other users, complete the following steps:

1
Log in to the Azure portal.
2
Click Azure Active Directory.
3
Navigate to User settings.
4
Click Manage external collaboration settings.
5
Set Guest users permissions are limited to No.
6
Click Save.

Failed to verify target Windows machine from a Linux-based NetVault Backup server

Failed to verify target Windows machine from a Linux-based NetVault Backup server
Description

When trying to verify a Windows target machine from a Linux-based NetVault server during the creation of a deployment task, the verification fails, even with valid credentials.

Symptom

While verifying the target machines, the following errors displayed:

•
Verification throws the following error message: Could not connect to remote target.
•
After a verification failure, proceeding with the client installation results in a failure with the same error.
Solution

This issue occurs when the kerberos on the Linux Server machines is not properly configured. Check /etc/krb5.conf for a valid default_realm.

This issue also occurs when the kerberos ticket is expired for the user. To renew the ticket, run the following command on the Linux NetVault server:

kinit user@domain.com

Successful execution of the command should result in successful verification for the specified user.

Safe Mode in NetVault Backup

The following error occurs when NetVault Backup is in Safe Mode, “NetVault Backup Server is in safe mode. Please contact your service provider.”

In this case tenant must contact MSP administrator.

The following error conditions can force NetVault Backup to run in Safe Mode:

•
A key process such as Media Manager or Schedule Manager fails to start.
•
The PostgreSQL database is unavailable or NetVault Backup is unable to connect to one or more databases.
•
The NetVault Backup Server is low on disk space.

In Safe mode MSP administrator must read the message from <Installation location>\config\safemode.cfg>, after login to NetVault Backup Server

This file keeps the cause of NetVault Backup Server to run in Safe Mode.

The following table describes the error types and possible options to resolve the issue identified in safemode.cfg:

 
Error type
Available options

Key process failures

When NetVault Backup enters safe mode due to this error, no options are provided to resolve the issue.

Database connection failures

Please validate PostgreSQL Service logs and resolve the issue. You can now restart the services, if issue persist contact NetVault support.

 

Low disk space issues

Reclaim space in NetVault Backup installation location and go to restart NetVault Backup in normal mode

•
 
•
Restart NetVault Backup in normal mode: Once NetVault Backup enters safe mode, it remains in this mode whether the error is resolved or not. To exit safe mode, restart NetVault Backup in normal mode.
Stop the NetVault Backup Process Manager and NetVault Backup PostgreSQL database server services. Remove safemode.cfg file from the following location: <Installation location>\config\safemode.cfg> and restart NetVault Backup PostgreSQL database server and NetVault Process Manager services.
•
Restart NetVault Backup with diagnostic tracing enabled: For diagnostic tracing consult Quest Technical Support.
•
Contact Quest Technical Support: If you are unable to resolve the issue, click this link to report the issue.

 

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