The Satisfaction Survey introduction label can be modified to suit your needs.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
On the Configuration panel, in the Queue section, click Modify configurations and preferences. Now in General tab, select Customize Queue Fields or in the Queue section, click Customize Fields to display the Queue Customization page. |
2. |
3. |
4. |
5. |
You can prevent the Satisfaction Survey from being displayed to ticket submitters.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
On the Configuration panel, in the Queue section, click Modify configurations and preferences. Now in General tab, select Customize Queue Fields or in the Queue section, click Customize Fields to display the Queue Customization page to display the Queue Customization page . |
2. |
3. |
4. |
5. |
The Satisfaction Survey introduction label can be modified to suit your needs.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
On the Configuration panel, in the Queue section, click Modify configurations and preferences. Now in General tab, select Customize Queue Fields or in the Queue section, click Customize Fields to display the Queue Customization page. |
2. |
3. |
4. |
5. |
You can prevent the Satisfaction Survey from being displayed to ticket submitters.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
On the Configuration panel, in the Queue section, click Modify configurations and preferences. Now in General tab, select Customize Queue Fields or in the Queue section, click Customize Fields to display the Queue Customization page to display the Queue Customization page . |
2. |
3. |
4. |
5. |
You can enable or disable security for Service Desk attachments to prevent files from being accessed from outside the Administrator Console or User Console.
By default, security for Service Desk attachments is enabled. Disable this feature if you want users to be able to access ticket attachments through ticket links outside the Administrator Console or User Console. Also, security settings for Service Desk attachments are appliance-level settings. If the Organization component is enabled on your system, the settings you select apply to all organizations.
1. |
◦ |
If the Organization component is not enabled on the appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin, then select Settings > Control Panel. |
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If the Organization component is enabled on the appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then select Settings > Control Panel. |
2. |
3. |
In Security Options, in the Secure Service Desk attachments section, choose whether to add security for files that are attached to Service Desk tickets: |
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Clear the check box to enable users to access files by clicking ticket links from outside the Administrator Console or User Console. |
4. |
If the Organization component is enabled on the appliance, and you are logged in to the Administrator Console (http://appliance_hostname/admin), the Serice Desk Dashboard shows information for the selected organization. When you are logged in to the System Administration Console (http://appliance_hostname/system), this dashboard shows information for the appliance, including all organizations.
You can access the Serice Desk Dashboard if one or more roles associated with your user account grants access to this dashboard. If you want to hide it, edit your user roles, as needed. For more information, see Add or edit User Roles.
TIP: The appliance updates the summary widgets periodically. To update most of the widgets any time, click the Refresh button in the upper right of the page: |
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