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On Demand Global Settings Current - User Guide

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Managing subscriptions

On Demand subscriptions are associated with the email address that was used to purchase the subscription. All valid email address formats are supported. The email address does not need to be associated with a Quest account to activate a subscription; the email address of the subscription owner must be added to the Subscription Owners list on the Settings | Subscriptions page. A subscription owner can share subscriptions with multiple organizations.

Adding a subscription owner to the Subscription Owners list does not add the user to the organization. A subscription owner does not have sign-in capability or any other permission settings. To add a user to an organization, see Adding users to an organization.

Sharing a subscription

To share a subscription with the organization, request permission from the subscription owner by adding their email address to the Subscription Owners list. If the request is approved by the owner, all subscriptions associated with the email address are assigned to the organization. A subscription owner can share subscriptions with multiple organizations.

Note that a Subscription sharing status of Active indicates that the user has consented to share subscriptions. It does not indicate that a valid subscription is associated with the email address.

1
In the side navigation panel, click Settings | Subscriptions.
2
At the top right on the Subscriptions page, click SHARED SUBSCRIPTIONS.
3
On the Shared Subscriptions page, enter the email address of the subscription owner and click Request.
The email address is added to the Subscription Owners lists with a Subscription sharing status of Pending.
4
The subscription owner receives an email with a request to share the subscriptions associated with the email address.
If the subscription owner approves the request, the Subscription sharing status changes to Active and any subscriptions associated with the email address are added to the Subscriptions page.
5
If Subscription sharing remains in the Pending state, you can choose to select Cancel Request from the Action menu.

Stop using a shared subscription

You can stop subscription sharing by removing the subscription owner's email address from the Subscription Owners list.

1
In the side navigation panel, click Settings | Subscriptions.
2
At the top left, click SHARED SUBSCRIPTIONS.
3
In the Subscription Owners list, locate the email address of the subscription owner that will no longer share subscriptions with the organization.
4
In the Action column for the subscription, select Stop Using Subscription.
5
The confirmation window lists the subscriptions that will be removed from the organization. Click Stop Using Subscription.The subscription owner receives an email informing them that the subscription is no longer assigned to the organization. All subscriptions associated with the email address are removed from the Subscriptions page.

Changing Owner When Moving from Trial to Paid Subscription

The user that signed up for a trial subscription is automatically an administrator for the organization. If a different user email address is used for purchasing a paid subscription, this user address must be added to the Subscription Owners list before the subscription status displays as Paid.

If you need assistance determining the email address used to purchase the subscription or, if you want to change the address associated with the subscription, contact Technical Support.

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