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Unified Communications Analytics 8.7 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events

Appendix C:
Configuring IIS Log Files to capture ActiveSync or OWA events
•
Configuring IIS Logging on the Exchange CAS and Mailbox servers
•
Configuring IIS if Exchange is hosted on Windows 2003 Server
•
Configuring IIS Logging if Exchange is hosted on Windows Server 2008 or later
•
What ActiveSync events are collected and displayed in the insights?

Configuring IIS Logging on the Exchange CAS and Mailbox servers

For UC Analytics to collect data from the ActiveSync IIS log files, IIS logging must be configured on the front-end Exchange Client Access Server (CAS) and on the back-end Exchange Mailbox servers to include the required data. You configure IIS logging on the servers that have the ActiveSync role installed.

UC Analytics only supports the following log file format:

•
W3C Extended Log File Format (set by default)

UC Analytics does not support a weekly, monthly, or yearly frequency for IIS log file rollover. Only hourly or daily log file rollover is supported.

When using W3C Extended Log File Format, you must configure the extended properties. The default configuration of IIS logging for the W3C Extended Log File Format is insufficient for UC Analytics to gather the information required for insights.

Use IIS Manager to configure the W3C Extended Log File Format on the Exchange CAS server from which you want to gather data. If the Exchange CAS server is hosted on Window Server 2008, Windows Server 2008 R2, or Windows Server 2012, see Configuring IIS Logging if Exchange is hosted on Windows Server 2008 or later .

Configuring IIS if Exchange is hosted on Windows 2003 Server

Use the following procedure to configure IIS logging if Exchange is hosted on a Windows 2003 server.

To configure IIS logging on Exchange hosted on a Windows 2003 server

If you do not have the Internet Information Services (IIS) Manager MMC snap-in added, start at step 1.

If the snap-in is already installed, start at step 7.

1
From the Start menu, select Run.
2
Type mmc, and click OK.
3
In the Console dialog box, select File | Add/Remove Snap-in.
4
Click Add.
5
Select Internet Information Services and click Add.
6
Click Close and click OK.
7
In the treeview, browse to the Web Sites node.
8
Right-click the web site that you want and select Properties.
9
On the Web Site property sheet, click Properties in the Enable Logging section.
10
Select the Advanced Properties tab.
11
To collect ActiveSync events, ensure that the following fields are selected:
•
Date (date)
•
Time (Time)
•
User Name (cs-username)
•
Server name (s-computername)
•
Server IP Address (s-ip)
•
URI Stem (cs-uri-stem)
•
URI Query (cs-uri-query)
•
Protocol Status (sc-status)
•
Bytes Sent (sc-bytes)
•
Bytes Received (cs-bytes)
•
Time Taken (time-taken)
•
User Agent (cs(User-Agent))
•
Protocol Substatus (sc-substatus)
12
To collect Outlook on the Web (OWA) logons, ensure that the following fields are selected:
•
Date (date).
•
Time (time):
•
User Name (cs-username):
•
Method (cs-method)
•
URI Stem (cs-uri-stem)
•
Protocol Status (sc-status)
•
User Agent (cs(User-Agent))
•
Cookie (cs(Cookie)).
•
Referer (cs(Referer))
•
Server IP Address (s-ip):
•
Server Name (s-computername)
•
Client IP Address (c-ip):
13
Click OK.
14
Under the General tab, ensure that the New Log Schedule is set to hourly or daily. UC Analytics does not support weekly, monthly, or unlimited log file size for the log file rollover schedule.
15
Click OK and close the console.

Configuring IIS Logging if Exchange is hosted on Windows Server 2008 or later

If you have Exchange hosted on Windows Server 2008 or Windows Server 2008 R2 (IIS 7), or Windows Server 2012 (IIS 8), you must install the IIS Management Scripts and Tools on the Exchange CAS server. The IIS Management Scripts and Tools are required to allow UC Analytics to gather the IIS log files.

You must also configure the W3C Extended Log File Format for IIS logging on the Exchange server.

To configure IIS logging on Exchange hosted on Windows 2008 Server or later
1
Click Start and select Administrative Tools | Internet Information Services (IIS) Manager.
- OR -
In the Server Manager, select the Web Server (IIS) and open the Internet Information Services (IIS) Manager.
2
On the left, open the dropdown menu under the Start Page option.
3
Select the default Web Site.
4
Double-click Logging.
5
On the Logging page, in the Log file section set the Format to W3C and click Select Fields.
6
To collect ActiveSync events, ensure that the following W3C Logging fields are selected:
•
Date (date)
•
Time (time)
•
User Name (cs-username)
•
Server name (s-computername)
•
Server IP Address (s-ip)
•
URI Stem (cs-uri-stem)
•
URI Query (cs-uri-query)
•
Protocol Status (sc-status)
•
Bytes Sent (sc-bytes)
•
Bytes Received (cs-bytes)
•
Time Taken (time-taken)
•
User Agent (cs(User-Agent))
•
Protocol Substatus (sc-substatus)
7
To collect Outlook on the Web (OWA) logons, ensure that the following W3C Logging fields are selected:
•
Date (date).
•
Time (time):
•
User Name (cs-username):
•
Method (cs-method)
•
URI Stem (cs-uri-stem)
•
Protocol Status (sc-status)
•
User Agent (cs(User-Agent))
•
Cookie (cs(Cookie)).
•
Referer (cs(Referer))
•
Server IP Address (s-ip):
•
Server Name (s-computername):
•
Client IP Address (c-ip):
8
Click OK.
9
If you are running IIS 8.5 on Windows Server 2012 R2 or later, ensure that the Log Event Destination is set one of the following:
•
Log file only
- OR -
•
Both log file and ETW event
10
Under the Log File Rollover section, ensure that a schedule of hourly or daily is selected. UC Analytics does not support weekly, monthly, or yearly log file rollover time periods.
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