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Unified Communications Analytics 8.7 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

Activating the UC Analytics license

After you download a trial version or purchase UC Analytics, you will receive a license file (.dlv) through email. After you install UC Analytics but before you can use UC Analytics, you must activate the license.

To activate a license
1
Copy the license file (xxx-xxxx.dlv) to a computer on which the UC Analytics Data Engine service is installed.
2
Start Quest UC Analytics | Quest UC Analytics from the Start menu or run the DeploymentManager.exe file from the product installation directory.
3
Click the Manage Licenses button.
4
Click Add License and browse to the location where license file (xxx-xxxx.dlv) is copied and install it.

Setting up the web site for HTTPS

Setting up the web site for HTTPS

Generally it is recommended that you set security for your UC Analytics web site. The steps for configuring Secure Sockets Layer (SSL) or Transport Layer Security (TLS) for a site generally include the following:

1
Get an appropriate certificate.
2
Create an HTTPS binding on a site.
3
Optionally, configure TLS/SSL options by making TLS/SSL a requirement.
4
Test by making a request to the site.

First you must obtain a web server certificate. For information about how to install an Internet Server Certificate (IIS 7.0) see the following article:

http://technet.microsoft.com/en-us/library/cc731977(v=ws.10)

After the certificate is obtained, you must install it. Now you can configure the https binding and the TLS/SSL options. Use the procedure that follows.

To add the https binding and configure the TLS/SSL options
1
Open IIS Manager.
2
In the Connections pane, expand the Sites node in the tree and select the Default Web Site.
3
In the Actions pane, click Bindings.
4
In the Site Bindings dialog box, click Add.
5
In the Add Site Binding dialog box, add the binding information including the certificate and click OK.
6
In Features View at the UC Analytics application level, double-click TLS/SSL Settings.
7
On the TSL/SSL Settings page, select Require TLS/SSL.
8
In the Client certificates area, select Ignore.
9
In the Actions pane, click Apply.
10
To open the web site, enter the following address in the browser:
https://<ServerName>/Analytics/

Configuring UC Analytics

•
About administration settings
•
How do I set a user to be a product administrator?
•
Configuration process overview
•
Modifying the initial target environment
•
Adding multiple Active Directory forests
•
Configuring UC Analytics for resource forests
•
Adding a target environment for native Office 365
•
Setting the time period for retaining data
•
Setting the start date for data collection
•
Adding and configuring data sources
•
How often do collections update the data?
•
Viewing the collection job status
•
Forcing a data source collection to run now
•
Renaming a data source
•
Managing data sources through batch operations
•
Identifying your internal domains
•
Classifying domains for message traffic
•
Setting where data calculation for insights is performed
•
Excluding <none> values from insights
•
Setting time zone usage for all users
•
Granting full access to Admin Settings
•
Granting users access to data
•
Setting working hours for rooms
•
Accessing the UC Analytics web site

About administration settings

If you are a product administrator, you can configure UC Analytics at the following location:

http://<ServerName>/Analytics/

Click the gear icon on the home page side bar to access Admin Settings.

Before you begin to use UC Analytics to gather and analyze information, you must specify settings that determine what data is collected (data sources) and when it is collected. Depending on the data sources that you configure, UC Analytics can collect different types of data.

You configure classifications to identify the domains that are internal to your organization, to configure call classifications for Skype for Business/Lync and Cisco, and to set thresholds for quality metrics for the different platforms. You can specify whether insights should use the time zone set in each user profile or you can set a global time zone setting for all users.

In the Admin Settings, you also configure security to control which users can see data in which insights. For example, you can specify security settings which determine whether specific users can see detailed or aggregate data for the Exchange messages and Skype for Business/Lync data.

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