Category
Tema
Subtema
Unable to login to Spotlight Cloud (4372711)
- Go to Agent/conf/technology/database.xml file ... - Add the snippet from the attached file after row 1066 (after a similar xml snippet of 2019 version) attached as Lines to add to database(xml).txt
How to remove a database from appearing in an alarm in Spotlight? (4373695)
How do you remove / stop a database from appearing in an alarm in Spotlight? ... <p><img src="https://prod-support-images-cfm.s3.amazonaws.com/KB_kA06R000000HLGmSAO_1.png"></img></p> <br><br><br><br>Once in the “Backup – Days since last full backup” window click on the “Add exclusions” button and type in the name of database you want to be excluded, i.e. not to receive this alert for -> click the <strong>OK </strong>button to save latest configuration:<br><br><br>
It is possible to filter some databases instead of ignore the entire "recovery model" category? (4330467)
It is possible to ignore database backups absent by selecting ignore in "Health Check" ... Would it be possible to ignore this only for some databases and not all of them? ... Yes. ... That is possible.
Unable to successfully accept invite to organization (4375976)
Customers report having problems when accepting invitation to the spotlight cloud organization. ... The issue seems to appear if the user tries signing in with Microsoft without having a valid Quest account – the user is put into a limbo state.<br> WORKAROUND:<br><br>Contact support and provide them with the account emails for the existing failed invites and ask them to have the supportadmin reset their accounts.<br><br>For new users, as long as they create a new Quest account before clicking “Sign in with Microsoft”, the account should be created successfully.
Reports | Alarm Overview option is not visible (4375582)
The option for Reports | Alarm Overview is not available on the Spotlight Cloud console Insufficient privileges on license type A Basic license plan will not allow users to view the option for Reports | Alarm Overview on Spotlight Cloud console.
How to add new login in the Spotlight Cloud? (4375427)
Where can I invite new users and create a new login for Spotlight Cloud? ... Sign in or register if not already registered.<br><br>3.
Spotlight mobile app for android is not showing any notification (4374799)
Customers report that the spotlight mobile app for android is not showing any notification, and yet the iphone notifications are working properly.
Spotlight Mobile not able to receive alarm notifications (4373834)
Customers report, they are able to view the connection data, however they are not receiving the alarm notifications on their device as they used to. ... If possible remove any constraint.<br><br>Temporary cloud services failure:
How to filter events related to Dedicated Admin Connection (DAC) messages generated in the error log and then fired as alarms. (4373378)
How to filter events related to Dedicated Admin Connection (DAC) messages generated in the error log and then fired as alarms. ... It is expected to get the best way to filter these alerts with minimal impact on the monitoring in terms of filtering.
How to generate mobile app logs? (4373769)
Customers report issues when trying to retrieve data from the cloud but dont know how to generate the app logs for support to review. ... SOLUTION:<br>To generate the Spotlight Mobile logs, follow the steps below:<br><br>1- Open the Spotlight Mobile app<br>2- From the Heatmap, click on the left arrow on the top right corner<br>3- Click on the configuration icon on the top left corner<br>4- Click on about spotlight<br>5- Drag and release the spotlight version text<br>6- Select the email app to share the logs.<br><br>Review the attached document with the screenshots for guidance.
How to stop receiving alerts for specific database(s) in Spotlight? (4373217)
How to remove database(s) from Spotlight and stop receiving its alerts?
Does the removal of Spotlight license result in data loss? (4373220)
As soon as Spotlight subscription license expires, Spotlight Cloud stops collecting data so it is expected there are gaps in data. ... Yes, it does, as soon as Spotlight subscription license expires, Spotlight Cloud stops collecting data so it is expected there are gaps in data.<br>This works as designed, that's why there is on-screen reminder of when a license is going to expire warning users to consider the license renewal
How to use Multi-Factor Authentication (MFA) with a Quest account (4372421)
Customers asked if its possible to use Multi Factor Authentication with the Quest login for spotlight cloud.
No metrics are showing for CPU on a SQL Server monitored instance (4233111)
No metrics are showing for CPU on a SQL Server monitored instance. ... Without also monitoring the Windows OS for the SQL Server database, the CPU will be blank.</div> <div>SOLUTION:</div><div></div><div>Add a Windows OS to monitor:</div><div></div><div>1.
Alarm errors received: "Collection SQL Virtual Log Files Count failed and Collection Mirroring failed: Insufficient privileges" (4305563)
User has followed the instructions at https://doc.spotlightcloud.io/monitoring-sqlserver/connection/accountgrantpermissions/ as they cannot use SA Role account to monitor instances. ... They receive the following two alarm errors:
How to removed account from access to Spotlight Mobile? (4282842)
How do you remove account from access to Spotlight Mobile? ... For example, if the phone is lost, can the account be locked? ... Enhancement request DUB-2917 has been submitted to Development for consideration in a future release of Spotlight Cloud.
User request for Spotlight to open a new browser tab for each of the Spotlight Cloud pages. (4299389)
User request for Spotlight to open a new browser tab for each of the Spotlight Cloud pages instead of replacing the existing page.
Does Spotlight Cloud use trace flag 2861 for anything when monitoring the database? (4228715)
Does Spotlight Cloud use trace flag 2861 for anything when monitoring the database? ... Trace flag 2861 is used to tell SQL Server to delay clearing of plans and text from the cache in case of memory pressure.
How to remove the sample data from Spotlight Mobile (4282809)
How do you remove the sample data shown on Spotlight Mobile? <div>You need to go to the Spotlight Cloud site to turn it off and there are 3 ways to do this.</div><div></div><div><p> </p><p>A. Log into Login to https://www.spotlightcloud.io/ and click on "Hide sample data" on the top left.</p><p><img class="image-size-9" alt="" src="https://prod-support-images-cfm.s3.amazonaws.com/KB_1-6B9YO0B_KB291330_SampleDataOff01.png"></img></p></div><div></div><div><p>B. Go to this direct link https://app.spotlightcloud.io/configuration/sample-data-setting but you will still need to login</p><p>C. Here is the sequential steps - the long way:</p></div><div></div><div> 1. Login to https://www.spotlightcloud.io/</div><div> 2. Click on the Account icon on the top right and go to "Account Settings"</div><div> 3. In Account Settings on the far left look for "Organization | Sample Data"</div><div><p> 4. In the Sample Data page, toggle "Show" to off</p><p><img class="image-size-9" alt="" src="https://prod-support-images-cfm.s3.amazonaws.com/KB_1-6B9YO0B_KB291330_SampleDataOff02.png"></img></p></div>
The Cancel button of the Acknowledge message box at the bottom of the page is blocked by the Help Chat bubble. (4302668)
The Cancel button of the Acknowledge message box at the bottom of the page is blocked by the Help Chat bubble. ... Enhancement request SCMM-1449 has been submitted for the future deployment of Spotlight Cloud.
User cannot sign in to join the Cloud organization. Error: "The email resend link is malformed" as sign in. (4303263)
The Spotlight Cloud organization owner has invited user to join the organization. ... User receives the invite email and clicks the Join Now button. ... The option takes user to the Spotlight Cloud sign up page.
Alarm Actions - How to use Spotlight alarm variables in Powershell or SQL scripts? (4299695)
Alarm Actions - How to use Spotlight alarm variables in Powershell or SQL scripts? <p>Examples of Powershell and SQL scripts using Spotlight variables attached.
Alarm Actions - What account is used to execute Powershell and SQL scripts in Alarm Actions? (4305224)
What account is used and required to execute PowerShell scripts in Alarm Actions? ... Diagnostic Server account owner or the account used in connection Properties window? ... What account is used and required to execute SQL scripts in Alarm Actions?
'Diagnostic Server Auto Update Failure' alarm occurs in Spotlight Cloud (4277984)
The Diagnostic Server (DS) will try to check if a new version of the DS exists, by reading a .txt file on Azure blob. ... If this fails for any reason (this can be due to intermittent network issues), the alarm is raised.
How to change or modify the organization name of an account? (4227973)
How to change or modify the organization name of an account? <div>1.<span style="white-space: pre;"> </span>Login into https://www.spotlightcloud.io/ with your account</div><div></div><div>2.<span style="white-space: pre;"> </span>From the top right corner of the screen, click the Account Setting icon next to your picture</div><div></div><div>3.<span style="white-space: pre;"> </span>Under ‘Your Profile’ section, click ‘Change Organization Name’ option </div><div></div><div>4.<span style="white-space: pre;"> </span>Enter the new name and click Save</div><div></div><div>5.<span style="white-space: pre;"> </span>Click Save again at the bottom of the page</div><div></div><div>6.<span style="white-space: pre;"> </span>Go back to monitoring page</div><div></div><div>7.<span style="white-space: pre;"> </span>Click the picture icon from top right corner to see the new organization name</div><div></div>
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