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How to configure Spotlight Cloud to send email notifications based on raised alarms? (4299881)
How to configure Spotlight Cloud to send email notifications based on raised alarms? <p>1. ... Enter appropriate fields in the following sections:<br>• User Information<br>• Recipient List<br>• Server Information<br><br>6.
Which VMWare versions are supported for monitoring in Spotlight Cloud? (4228749)
Which VMWare versions are supported for monitoring in Spotlight Cloud? <div>Spotlight Cloud monitors a VMware connection to an ESX Server or VirtualCenter server hosting a Windows server.</div><div></div><div><p>The following is supported:</p><ul><li>VMware ESX infrastructure. VMware vCenter 2.5 (or later). VMware ESX Server 4.0 (or later)<br></li></ul></div><div><p>The username used to connect to the virtual guest machine must have at least a read-only role. Ensure any firewall is configured to open TCP port 135.</p><p>For more information, please click <a href="https://doc.spotlightcloud.io/monitoring-vmware/connection/connection-requirements/" target="_blank">here</a>.</p></div>
Requirements of the Spotlight Cloud Diagnostic Server host (4270112)
What are the requirements of the Spotlight Cloud Diagnostic Server host? <div><p>See the <a href="https://doc.spotlightcloud.io/getting-started/spotlightclouddsrequirements/" target="_blank">System Requirements</a> page for full details of requirements of the Spotlight Cloud Diagnostic Server host.</p></div><div></div><div></div>
How to install Spotlight Cloud Diagnostic Server App? (4305506)
Click Next to start installation wizard.<br>6. ... By default Cloud Diagnostic Server will be installed under C:\Program Files\Quest Software\Cloud Diagnostic Server folder. ... Click Browse to change this path if needed.
How to determine the version number of Spotlight Cloud Diagnostic Server Configuration Tool? (4283044)
How do you determine the version of the Spotlight Diagnostic Server Configuration Tool? <div><p>There are two ways to get the Spotlight Cloud Diagnostic Server Configuration Tool:</p><p>1. From the Spotlight Cloud Diagnostic Server host, launch the Spotlight Cloud Configuration Tool and click on Diagnostic Server. The version is stated on the top.</p><p>2. From your Spotlight Cloud site, click on the login image on the top right corner and go to "Account Settings." Then on the left panel under "Organization," click on "Diagnostic Server." You can also use the link as a shortcut: https://app.spotlightcloud.io/configuration/diagnostic-server</p></div>
How to monitor connections using mobile devices? (4233186)
How to monitor connections using mobile devices? ... 2. Download and install Spotlight Cloud Mobile app. ... A welcome guide can be found here. ... 3. For details on using the mobile app can be found here.
Cloud Diagnostic Server Windows service starts and then stops, with error 'Launcher - Error has occurred while trying to launch Diagnostic Server' (4243091)
When starting the Spotlight Cloud Diagnostic Server as a Windows service, it starts and then shortly after stops. ... Upon looking in the adk.log, or Event Viewer, the following error is found: ... =======================
Where can I find Plan comparison features of Spotlight Cloud? (4228545)
Where can I find Plan comparison features of Spotlight Cloud? <div>Plan and pricing comparison can be found <a href="https://app.spotlightcloud.io/subscriptions/compare-features?hsCtaTracking=daaadf55-dad5-41ea-9a59-e9a2f1ccb7cf%7C795e5c2e-3017-4197-9726-aefb94f14bbc" target="_blank">here</a>.</div>
Spotlight Cloud site does not open using Chrome browser and Windows 10 OS (4278951)
Windows 10 update released by Microsoft in April 2018 can cause Chrome to freeze. ... The issue is not with the Spotlight Cloud site but with Windows 10 update. ... Reference Sites: ... https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/google-chrome-not-working-in-windows-10/1a273865-62ae-4a37-855e-e946172f0e13
Which Hyper-V versions are supported for monitoring in Spotlight Cloud? (4228554)
Which Hyper-V versions are supported for monitoring in Spotlight Cloud? <div><p>Spotlight Cloud monitors a Hyper-V server fulfilling the following requirements.</p><ul><li>Hyper-V 6.2 and above.</li></ul></div><div><p>The username used to connect to the virtual guest machine must have at least a read-only role. Ensure any firewall is configured to open TCP port 135.</p><p>For more information, click <a href="https://doc.spotlightcloud.io/monitoring-hyperv/connection/connection-requirements/" target="_blank">here</a>.</p></div><p></p>
What UNIX versions are supported for monitoring in Spotlight Cloud? (4228655)
What UNIX versions are supported for monitoring in Spotlight Cloud? <div><div><p>Spotlight Cloud can monitor the following operating systems:</p><ul><li>Red Hat Enterprise 7.3</li><li>Ubuntu 16.04 and 16.10</li><li>SUSE Linux Enterprise Server V12 SP2</li></ul><p>For more information, please click <a href="https://doc.spotlightcloud.io/monitoring-unix/connection/connection-requirements/" target="_blank">here</a>.</p></div><div></div></div>
How to configure Spotlight Cloud to pause monitoring during server maintenance down time? (4305453)
How to configure Spotlight Cloud to pause monitoring during server maintenance down time? ... Click Planned Outage icon<br>3. ... Click Add and select connection names to add to the planned outage item.
What are the required network ports for Spotlight Cloud? (4270221)
No external connections are required on this port.</p><p>TCP 443 - This port is used by the Spotlight Cloud Diagnostic Server to communicate with Spotlight Cloud. ... This port must be open for outgoing connections on the Spotlight Cloud Diagnostic Server host when uploading to Spotlight Cloud is enabled on the Spotlight Cloud Diagnostic Server.</p><p>TCP 8930 - The Spotlight Cloud Diagnostic Server and Spotlight Cloud Diagnostic Server app use this port to communicate with each other.
Spotlight opening several extended events sessions (4330707)
Spotlight creates a new connection to the SQL almost every 24 hours. ... Each new connection replaces the previous by its activity but the old one doesn't close.
No metrics are showing for CPU on a SQL Server monitored instance (4233111)
No metrics are showing for CPU on a SQL Server monitored instance. ... Without also monitoring the Windows OS for the SQL Server database, the CPU will be blank.</div> <div>SOLUTION:</div><div></div><div>Add a Windows OS to monitor:</div><div></div><div>1.
Alarm errors received: "Collection SQL Virtual Log Files Count failed and Collection Mirroring failed: Insufficient privileges" (4305563)
User has followed the instructions at https://doc.spotlightcloud.io/monitoring-sqlserver/connection/accountgrantpermissions/ as they cannot use SA Role account to monitor instances. ... They receive the following two alarm errors:
User request for Spotlight to open a new browser tab for each of the Spotlight Cloud pages. (4299389)
User request for Spotlight to open a new browser tab for each of the Spotlight Cloud pages instead of replacing the existing page.
Does Spotlight Cloud use trace flag 2861 for anything when monitoring the database? (4228715)
Does Spotlight Cloud use trace flag 2861 for anything when monitoring the database? ... Trace flag 2861 is used to tell SQL Server to delay clearing of plans and text from the cache in case of memory pressure.
How to remove the sample data from Spotlight Mobile (4282809)
How do you remove the sample data shown on Spotlight Mobile? <div>You need to go to the Spotlight Cloud site to turn it off and there are 3 ways to do this.</div><div></div><div><p> </p><p>A. Log into Login to https://www.spotlightcloud.io/ and click on "Hide sample data" on the top left.</p><p><img class="image-size-9" alt="" src="https://prod-support-images-cfm.s3.amazonaws.com/KB_1-6B9YO0B_KB291330_SampleDataOff01.png"></img></p></div><div></div><div><p>B. Go to this direct link https://app.spotlightcloud.io/configuration/sample-data-setting but you will still need to login</p><p>C. Here is the sequential steps - the long way:</p></div><div></div><div> 1. Login to https://www.spotlightcloud.io/</div><div> 2. Click on the Account icon on the top right and go to "Account Settings"</div><div> 3. In Account Settings on the far left look for "Organization | Sample Data"</div><div><p> 4. In the Sample Data page, toggle "Show" to off</p><p><img class="image-size-9" alt="" src="https://prod-support-images-cfm.s3.amazonaws.com/KB_1-6B9YO0B_KB291330_SampleDataOff02.png"></img></p></div>
The Cancel button of the Acknowledge message box at the bottom of the page is blocked by the Help Chat bubble. (4302668)
The Cancel button of the Acknowledge message box at the bottom of the page is blocked by the Help Chat bubble. ... Enhancement request SCMM-1449 has been submitted for the future deployment of Spotlight Cloud.
User cannot sign in to join the Cloud organization. Error: "The email resend link is malformed" as sign in. (4303263)
The Spotlight Cloud organization owner has invited user to join the organization. ... User receives the invite email and clicks the Join Now button. ... The option takes user to the Spotlight Cloud sign up page.
Alarm Actions - How to use Spotlight alarm variables in Powershell or SQL scripts? (4299695)
Alarm Actions - How to use Spotlight alarm variables in Powershell or SQL scripts? <p>Examples of Powershell and SQL scripts using Spotlight variables attached.
Alarm Actions - What account is used to execute Powershell and SQL scripts in Alarm Actions? (4305224)
What account is used and required to execute PowerShell scripts in Alarm Actions? ... Diagnostic Server account owner or the account used in connection Properties window? ... What account is used and required to execute SQL scripts in Alarm Actions?
How to reinstall Spotlight Cloud and preserve the configuration settings? (4307552)
How to reinstall Spotlight Cloud and preserve the configuration settings? ... **Reinstall of the application may result in lose of monitoring historical data without required steps.
In Workload Analyzer in some servers, all databases are shown, and in another server only a few are shown (4243731)
In Workload Analyzer in some servers, all databases are shown, and in another server, only a few are shown. ... Why is this happening? ... Workload Analyzer (WA) shows the top activity of statements (up to 300) per minute, in databases.<br>If none of the statements at that time came from the missing databases, this would be a reason why they are not shown.<br><br>As it's designed, the Workload Analyzer shows the top 25 statements for all databases on the server, so if they are missing from the Statements section in the WA, this means that the statements in those particular databases are not as intensive as the others which are showing,
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