Testing scanner and webcam drivers for RemoteScan (4245814)

Occasionally, local image capture devices will not be function as expected. This may happen for various reasons, but most commonly:

• Wrong scanner driver is installed for the device they intend to use
  
• Scanner driver is not fully installed or not configured properly
• Scanner driver is not compatible with Windows 10
• Scanner driver was corrupted by a Windows update (rare)
  
• Scanner driver installation was blocked by security software (rare)
  

Caution: Most modern scanners and camera installation packages include proprietary imaging tools which were created to work only with that particular device. These tools are not reliable for testing since they rarely utilize the common scanner drivers used by RemoteScan.

We recommend checking the fidelity of a particular driver using one of the methods below:

Twain
Most Twain-compliant imaging software may be used to test Twain drivers. The preferred tools used by RemoteScan are Twack32 (for 32-bit Twain drivers) and Twack64 (for 64-bit Twain drivers), which the Twain Working Group makes available for download via their Twain Working Group github page:

https://github.com/twain/twain-toolkit/raw/master/releases/Twack_32.msi
https://github.com/twain/twain-toolkit/raw/master/releases/Twack_64.msi

Other Twain-compliant Windows imaging apps which are commonly used to test Twain drivers are:

• Irfanview
  
• NAPS2
• MS Clip Organizer (included with older versions of MS Office tools)
• Adobe Acrobat

WIA
WIA scanner drivers can be tested using most Windows apps which support image capture. Currently, the following Windows apps support WIA:

• Windows Paint
• Windows Scan
• Windows Fax and Scan

WDM/VFW (for webcams)

Though there aren't any Windows programs we are currently aware of which can reliably test WDM/VFW webcam drivers, we can assist customers with installing the Generic Video Data Source (VideoDS.ds) on the local PC, which is a Twain driver which can be used in conjunction with a Twain testing app to connect to, test, and configure WDM/VFW drivers for webcams.

Customers can download VideoDS.ds at:
https://remote-scan.com/downloads/VideoDS.ds

To install, copy VideoDS.ds file into C:\Windows\Twain_32 on the local PC.

ISIS
RemoteScan isn't currently compatible with ISIS devices, but ISIS drivers can be tested using TESTAPPN.EXE, which is usually located at C:\Windows\pixtran\testappn.exe.

This app can also be used to test RemoteScan Universal client.

ScanSnap
ScanSnap devices can be tested locally using the locally-installed ScanSnap Manager or ScanSnap Home app.