High CPU and Memory usage by QuestSoftware.RecoveryManager.AD.Enterprise.Portal.Server.exe
The defect with ID: 590690 will be evaluated by our Product team for a fix in a future release of the product. Currently, there is no ETA.
Here is our policies related to enhancement and defects:
We continually evaluate all customer-reported defects in an ongoing effort to improve our products, and we urge you to refer to the “Resolved Issues” and “New Features” sections of the Product Release Notes for a complete list of change request ID’s addressed in our new releases. These are available in our Documentation section of the Support Portal at:
• https://support.quest.com/release-notes-product-select
For more information on our Product Enhancements and Defects policy, see details published in our Global Support Guide available on the Support Portal.
• 590690: Hybrid service attempting to validate connections and collections for Discovered Domains when Hybrid settings are disabled in console
The steps to subscribe for an RSS feed and all the necessary information related to the policies is listed below.
• How to subscribe to RSS Feeds/Product Notifications (4316478) - https://support.quest.com/kb/4316478/how-to-subscribe-to-rss-feeds-product-notifications
Workaround:
If Hybrid Recovery is not enabled, then disable the Hybrid service from services.msc.
Now, run backups, and monitor overall CPU usage and see if there is any improvement.
