Date: Mar 2009
Product & Version: NVBU 8.x
OS Version: Any Windows
Module & Version:
Application version:
Symptoms:
When backing up a windows server, the job fails at the point where it trys to backup the SYSVOL:
Job Message 2009/02/26 11:36:01 428 Data Plugin WIN1 Checking for SYSVOL files
Error 2009/02/26 11:36:13 428 Jobs netvault Child Process died unexpectedly
Error 2009/02/26 11:36:13 428 Jobs netvault Fatal error: Backup Died Unexpectedly
Error 2009/02/26 11:36:13 428 Jobs netvault Job Status: Backup Failed
Trace on the filesystem plugin shows us:
3 DIRSWIDE:4356 6 0 113600 DirScanDirectWide('c:\windows\sysvol\domain', 0044FFA0, 015DF810)
0 DIRSWIDE:4356 11 0 113600 Failed to get handle to scan 'c:\windows\sysvol\domain'
3 DIRSWIDE:4356 13 0 113600 0 = DirScanDirectWide('c:\windows\sysvol\domain', 0044FFA0, 015DF810)
0 SSFILES :4356 52 0 113600 Failed to add files below 'c:\windows\sysvol\domain' to tree
0 SSFILES :4356 40 0 113600 Failed to add main SYSVOL directory to tree
1 SSFILES :4356 78 0 113600 Freeing bur context
1 SSFILES :4356 79 0 113600 Freeing FRS functions
This can also happen when a domain controller is demoted. The sysvol directory will not be available if it is no longer a domain controller.
In Microsoft Windows, the System Volume (Sysvol) is a shared directory that stores the server copy of the domain's public files that must be shared for common access and replication throughout a domain. The term SYSVOL refers to a set of files and folders that reside on the local hard disk of each domain controller in a domain and that are replicated by the File Replication service (FRS). Network clients access the contents of the SYSVOL tree by using the NETLOGON and SYSVOL shared folders.
1) disable the system state backup in the APM
2) take a windows system state backup
3) backup the resulting file with Netvault Filesystem.
Explanation:
If SYSVOL is in a non default location (ie not in the c:\windows\sysvol location), the APM will not work with non default SYSVOL location.
The only work around currently is to take a system state backup:
