Backup of windows server fails when system state is selected. (4047537)

Date: Mar 2009
Product & Version: NVBU 8.x
OS Version: Any Windows
Module & Version:
Application version:


Symptoms:
When backing up a windows server, the job fails at the point where it trys to backup the SYSVOL:

Job Message 2009/02/26 11:36:01 428 Data Plugin WIN1 Checking for SYSVOL files
Error 2009/02/26 11:36:13 428 Jobs netvault Child Process died unexpectedly
Error 2009/02/26 11:36:13 428 Jobs netvault Fatal error: Backup Died Unexpectedly
Error 2009/02/26 11:36:13 428 Jobs netvault Job Status: Backup Failed


Trace on the filesystem plugin shows us:
3 DIRSWIDE:4356 6 0 113600 DirScanDirectWide('c:\windows\sysvol\domain', 0044FFA0, 015DF810)
0 DIRSWIDE:4356 11 0 113600 Failed to get handle to scan 'c:\windows\sysvol\domain'
3 DIRSWIDE:4356 13 0 113600 0 = DirScanDirectWide('c:\windows\sysvol\domain', 0044FFA0, 015DF810)
0 SSFILES :4356 52 0 113600 Failed to add files below 'c:\windows\sysvol\domain' to tree
0 SSFILES :4356 40 0 113600 Failed to add main SYSVOL directory to tree
1 SSFILES :4356 78 0 113600 Freeing bur context
1 SSFILES :4356 79 0 113600 Freeing FRS functions