00:21:21 DEBUG: Creating AutodiscoverEWS instance by calling: Quest.ArchiveManager.AutodiscoverEWS
Exchange Store Manager unable to connect via Autodiscover
RESOLUTION 1:
1. Open the Registry (regedit) on the Archive Manager machine
2. Navigate to:
HKEY_CURRENT_USER\SOFTWARE\Quest\Quest Archive Manager\Autodiscover Url\
3. Right-click Autodiscover Url | New | String
4. Name the new string the Office 365 MailServerName
5. Value: https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml
Note: The MailServerName will be the value in the MailboxID log for "MailServer". It is also found in the "Mail Servers" Node in the Archive Manager Website under Administration and will be the name of your Office 365 mailserver.
6. Restart the Exchange Store Manager Service
RESOLUTION 2:
2. Windows Registry Disclaimer: Support does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.
