Error:"Api Call Failed with message: The virtual disk is either corrupted or not a supported format" (4036522)

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Error:"Api Call Failed with message: The virtual disk is either corrupted or not a supported format"
Descripción

When peforming a back up fails right after creating the snapshot with the message "API call failed with Message: The virtual disk is either corrupted or not a supported format"
Causa

When snapshots were commiting the CTK file was not accesible and this is due to corruption on the CTK files
Resolución

To resolve this issue, create a temporary folder in the virtual machine folder.
Move all of the CTK files into the temporary folder.
Consolidate the snapshots for the virtual machine by right-clicking the virtual machine then Click Snapshot > Snapshot Manager > Delete All > Close.
Información adicional

Please refer to VMWare KB: 2013520: kb.vmware.com/kb/2013520

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