How to create a Ticket Template (4288411)

To create a ticket template, please follow the below instructions

1. Log in to the admin portal
2. Go to Service Desk | Configuration | Queues
3. Select the queue In which to create the template
4. On the queue details page, click on "Customize Fields and Layout" at the top of the page
5. On the Customize Field and Layouts page, scroll to the bottom until you reach "Ticket Templates"
6. Click on the "+" to create a template
7. On the Ticket Template Detail page, input a Name for the Template
   1. Add a Description if needed
8. From the right column, drag and drop the desired fields to the dotted area
   1. Fields can be expanded horizontally by clicking the resize button 
      • ​​​​​​​To expand a "Text"-type field, use "Notes"-type instead. Text type is for single-line text and Notes for multi-line text.
   2. Fields can be removed by clicking the remove button 
   3. Field settings can be changed by clicking the settings button 
9. When done, click on save

NOTE: if additional fields are needed to create a new field, simply return to Customize Fields and Layout and create any additional fields needed, once back into the template details the fields should be available for use.

Layout Example: