When an iOS device is assigned to a DEP Profile and it is enrolled on supervised mode, when the iCloud backup is restored the supervised mode is lost and device is set to unsupervised mode.
Restoring a personal device's iCloud backup to a company device that will be DEP-enrolled.
This guide outlines the process to enroll a company device in DEP (Device Enrollment Program) using KACE Cloud while retaining a personal Apple ID on both personal and company devices.
Create a DEP Profile in the Admin Portal:
Log in to the Admin Portal.
Create a new DEP Profile.
Ensure the profile does not skip the Apple ID and Apps & Data screens during setup.
Assign the Company Device to the DEP Profile:
Locate the serial number of the company device.
Assign the serial number to the DEP Profile created in Step 1.
Perform a DEP Sync:
Initiate a DEP Sync in the Admin Portal to apply the profile to the company device.
Factory Reset the Company Device (if applicable):
If the company device requires a factory reset, perform the reset after the DEP Sync is complete.
Back Up the Personal Device:
On the personal device with the personal Apple ID, trigger an iCloud backup.
Wait for the backup to complete before proceeding.
Set Up the Company Device:
Power on the company device (new or recently reset).
Connect the device to a Wi-Fi network.
The device should automatically activate with Apple and retrieve the DEP configuration.
Restore from iCloud Backup:
When prompted during setup, select "Restore from iCloud Backup."
Log in with the personal Apple ID used on the personal device.
Choose the iCloud backup created in Step 5 to restore.
Complete DEP Enrollment:
After the backup restores, the DEP enrollment process should continue automatically.
Verify that the device is enrolled in KACE Cloud and the personal Apple ID remains logged in.
The personal Apple ID will remain active on both the personal and company devices.
Ensure the iCloud backup is complete before starting the restore process on the company device.
