A Windows FglAM on Foglight 6.3 and higher can encounter an error like the following when attempting to create a log file for an agent that contains unicode characters in the agent name as below. This issue can occur with any agent type (e.g. Infrastructure, PostgreSQL, SQL Server, etc.)
ERROR [FglAM:IncomingMessage[5]-96] com.quest.common.io.NativeFile - Could not obtain native file information from C:\Program Files\Common Files\Quest\Foglight Agent Manager\state\default\logs\fb8be857-fbcf-4747-973d-295a8570e581\DB_SQL_Server\7.1.0.10\DB_SQL_Server\英語_2023-11-08_163324_001.log java.io.IOException: Could not retrieve attributes for : The system cannot find the path specified.Workaround 1
Use a Linux based Foglight Agent Manager for agent named that are in Unicode
Workaround 2
Do not included unicode characters in agent names when using Windows based Foglight Agent Managers.
Workaround 3
Please contact Support for a hotfix for this issue.
Resolution
Defect ID FOG-7541 has been logged for this issue and has been fixed in the 7.3.0 release of the Foglight Agent Manager.
