Discontinued Support: DR Series Appliances (4042787)

Thank you for being a Quest Data Protection customer. We want to make sure you have continued support and that your systems remain protected. The DR Series Appliance Hardware has a maximum 5 years of warranty support from the date of purchase. As a reminder, the final end of life dates are the following:

• DR4100 & DR6000 31-May-2021
• DR4300 & DR6300 31-July-2023 

What you need to do:

There are three options available:

• Upgrade to QoreStor on a new system and replicate the data from your DR Appliance to the new server.
  • This is the best option as you will get hardware support from your chosen hardware vendor and software support from Quest.
  • This simplifies the data migration as QoreStor is based on DR Appliance technology with more significant features.
  • QoreStor runs on platforms from most major hardware vendors, as well as in a Virtual Machine, on-prem or in cloud. You can choose the best fit for your needs.
• Do an in-place conversion to QoreStor and use a third party support company.
  • This option provides you with Software support from Quest and hardware support from your chosen third party supplier.
  • You won’t have to move your data as it’s all held in-place and you can take advantage of QoreStor’s features.
  • If you want to move to newer hardware later, you can transfer your QoreStor license.
• Don’t change  - you will no longer have support for either hardware or software on your appliance. 
  • This means that you will no longer be able to get support on the DR appliance when it goes end-of-life.
  • You won’t be able to leverage the new technology that QoreStor provides.

Your Quest sales representative is available to discuss any specific questions you have regarding the retirement of DR Series Appliances, from requesting a QoreStor license to engaging Quest Professional Services (PSO). If you need assistance in locating your sales representative, please visit the Contact Us page.

We are committed to providing you with world class support while handling your ongoing product and service needs.