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QoreStor 7.1.0 - User Guide

Introducing QoreStor Accessing QoreStor Configuring QoreStor settings
Licensing QoreStor Configuring an SSL Certificate for your QoreStor System Configuring Active Directory settings Understanding system operation scheduling Configuring Secure Connect Enabling MultiConnect Configuring and using Rapid NFS and Rapid CIFS Configuring and using VTL Configuring and Using Encryption at Rest Configuring email notification settings Configuring and using the Recycle Bin Configuring Cloud Reader Configuring RDA immutability
Managing containers Managing local storage Managing cloud storage Managing replications Managing Users Monitoring the QoreStor system Managing QoreStor Remotely Support, maintenance, and troubleshooting

Viewing and using QorePortal

QorePortal displays a convenient view of the operating statistics for all of the QoreStor and DR Series systems that you have added. On this page, you can monitor the status of and easily navigate to the QoreStor and DR Series systems that you have added to QorePortal. Using the portal makes it easy to navigate to a different system in your enterprise without having to log out and log on by using new browser sessions.

To view and use QorePortal

  1. To view QorePortal, enter the URL (https://qoreportal.quest.com) in a supported browser and log in.
  2. In the Organizations list, click the desired organization. The QorePortal Systems page is displayed, showing a summary and a list of assets that have been added to QorePortal.

    This list includes all of the systems in QorePortal and provides a high-level status. By default, assets are listed alphabetically by host name. You can sort the list by a clicking the column header, which toggles between ascending and descending order. This sort order is retained if you leave the page and return later. The following table describes the information displayed in the asset list.

    Column Description
    Host name Lists the host name of the system
    Service tag For QoreStor systems, this column lists the System ID. For DR Series systems, it lists the Service Tag.
    Product model Lists the model of the asset.
    System state Lists the current state of the system (such as Operational Mode or Manual Intervention Required)
    Alerts Displays the alert count. You can click the number to navigate to the Alerts page.
    Diags Displays the number of generated diagnostic bundles available.

  3. To view more detailed information on a specific system, click Details. This action provides the following views:

    View Description

    Dashboard

    Provides a condensed view of the QoreStor dashboard containing charts for Capacities, Storage savings, Throughput, and System usage. The charts can be configured to show data for the previous three hours, the previous day, week or month, or for a custom date range.

    Storage Groups Lists the configured storage groups and containers and key data points for each.
    Alerts Lists generated alerts
    Diagnostics Provides details about generated diagnostic bundles as well as a direct download link.

  4. To manage a QoreStor system, find the system in QorePortal Systems page. Click Manage. A cloud-enabled version of the QoreStor UI will be displayed, providing management and configuration options as documented in this User Guide.

    NOTE: Remote Management must be enabled on each QoreStor system before you can manage the system through QorePortal. Refer to Enabling Remote Management for information.

Support, maintenance, and troubleshooting

The QoreStor GUI provides various information and tools that can help you better understand the current state of your system and that provide basic, support, maintenance, and troubleshooting functionality.

Using the QoreStor support options

In the QoreStor GUI, the Diagnostics page provides the ability to generate and view diagnostics bundles used by Quest Support to troubleshoot QoreStor problems.

Viewing system diagnostic log files

A QoreStor system diagnostics log file is a bundle that contains a variety of file types that record the latest system settings and saves them in a compressed .lzip file format.

In the QoreStor system GUI, the Diagnostics page allows you to generate diagnostic logs that capture the state of your system. You can also download these log files or delete them as needed.

To view the system diagnostics page, follow these steps.

  1. In the navigation menu, click Diagnostics.
  2. You can view the following columns of information on the Diagnostics page for the diagnostics logs that have been generated.
    • File name—in this format, <hostname>_<date>_<time>.lzip, as in this example:acme-sys-19_2012-10-12_13-51-40.lzip

      NOTE: Diagnostic log file names are limited to 128 characters.

    • Size—in Megabytes.
    • Path—The location to which the diagnostics bundle is saved.
    • Download—Use this icon to download the diagnostics bundle.
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