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On Demand Migration Current - Desktop Update Agent User Guide

Configuring the Switch Application Task

Which applications are configured by Desktop Update Agent is managed through On Demand Migration's switch application.

NOTE:

  • Each application can have it own separate switch application task.
  • Each application reconfiguration status is tracked separately for reporting purposes.

NOTE:

If required, you can create custom PowerShell scripts that can run before and/or after the desktop application reconfiguration.

  • The option to use a script is set as part of the switch task; however, the script deployment is not done through On Demand Migration.

  • Your administrator needs to deploy the required PowerShell scripts to end user computers to this directory: C:\ProgramData\Quest\DUA\Script\PreScript and C:\ProgramData\Quest\DUA\Script\PostScript.

  • Only a single script should be deployed to each directory.

  • The pre and post configuration scripts can be different, and it is not required to have both.

  • Sample scripts are include here:

    C:\ProgramData\Quest\DUA\Script\PreScript\quest.sample.pre.ps1

    C:\ProgramData\Quest\DUA\Script\PostScript\quest.sample.post.ps1

To configure the switch application task to start the reconfiguration job:

  1. Log in to On Demand.
  2. Navigate to Migration and select the required project.
  3. Select the Desktop Agent tab.
  4. Select a user with a successful mail and OneDrive migration.
  5. Choose Switch Application
  6. Under Agent Setup, select the Modern Agent and click Next. If required, you can select to use ‘legacy’ 1.x agents, but you will not have access to new features.
  7. Under App Update Scope, select the applications to update and select Next.
    • Ensure Microsoft 365 Office Activation, Outlook Application, Migrate Signature, OneDrive Application and Teams Applications are selected.

  8. As of version 2.2.0, you can optionally configure custom scripts to run before and/or after the desktop application reconfiguration. Under PoweShell,select:
    1. Whether to run run the scrip at the start or end of the reconfiguration process or both.

    2. For pre configuration scripts, select whether to proceed with the reconfiguration if the script fails; for post configuration scripts, select whether to proceed with running the script if the reconfiguration fails.

    3. Whether to run the script for every reconfiguration.

    4. Whether to run the script as the local system account or as the logged in user. (If run as the logged in user, they must must be permitted to run scripts, and the PowerShell script execution policy must be set to allow as well.)

  9. Under Refresh, you can choose to select to refresh account before running the switch task.
  10. Under Custom Domain, you have the option to specify a domain to use for switch application tasks. This is necessary when the DNS domain is moving at the same time as the users but is not being set as the primary SMTP address in the target tenant. When a custom domain is specified, the Desktop Update Agent checks for Switch Tasks matching the user’s current source domain, the user’s current target domain, and the custom domain. This is recommended for domain move scenarios that do not update the target identity.
  11. Under Validation, you can choose to Skip mailbox state validation and Skip OneDrive state validation if needed. (This is not normally recommended, except in the case of a Domain Move. However, it may be required if mailbox or OneDrive migration takes place outside of On Demand Migration.)
  12. Under Notifications, select to send the email notification (with the required authentication steps for users) to the source or the new target, and select Next.
  13. Administrators have the flexibility to decide when they want users to reconfigure their desktop applications. Under Schedule, select when you want the switch application to run, and select Next.
  14. Review the Switch Applications Task settings and select Finish.

Once the Switch Applications task is completed, On Demand Migration reports each application reconfiguration status as “Waiting”. This means that the task is pending the user running the Desktop Update Agent. For a complete list of possible states, see Monitoring the Switch Application Status.

 

Monitoring the Switch Application Status

Administrators can monitor each user's application reconfiguration status through the On Demand Migration dashboard.

 

The possible status states include:

  • Empty "-": There is no reconfiguration task assigned to the user.
  • Waiting: Reconfiguration tasks have been submitted, waiting for the user to complete the configuration.
  • Skipped: User chose to skip the reconfiguration by closing the agent.
  • Complete: Reconfiguration has completed.
  • Error: An error has occurred during the reconfiguration. Errors are logged and send back to On Demand Migration.

 

 

Switching Applications in a Domain Move Scenario

When performing a tenant-to-tenant migration that includes a domain move, On Demand Migration needs to refresh the source and target usernames and email addresses after the domain move to ensure that the Desktop Update Agent works as expected.

To use the Desktop Update Agent after moving a domain from one tenant to another:

  1. Complete the Domain Move

  2. Confirm that the updated usernames and email addresses are shown in the source and target tenants

  3. Run Refresh All Discovered Accounts task to refresh source and target usernames and email addresses

  4. Run the New Switch Applications Task wizard. Select the options to Skip mailbox state validation and Skip OneDrive state validation if the account migration states were reset to Matched.

NOTE: When configuring the Switch Application Task, you have the option to specify a custom domain. This is necessary when the DNS domain is moving at the same time as the users but is not being set as the primary SMTP address in the target tenant.

When a custom domain is specified, the Desktop Update Agent checks for Switch Tasks matching the user’s current source domain, the user’s current target domain, and the custom domain. This is recommended for domain move scenarios that do not update the target identity.

Running Desktop Update Agent

This section describes the process followed by users to run Desktop Update Agent to reconfigure their applications.

NOTE:

  • The applications to be reconfigured by Desktop Update Agent are set by the migration administrator as part of the migration project.
  • After each application has been reconfigured, users may be prompted to enter Microsoft 365 account passwords and select Allow my organization to manage my device or No sign in to this app only.
  • To reconfigure Microsoft 365 App License and Microsoft Teams, command prompt script processing must be enabled.

  • Microsoft 365 App License and Microsoft Teams configurations will be skipped if the computer is configured for "Shared Computer Licensing".
  • For Microsoft 365 App License reconfigurations: On some versions of Windows, Managed Device options (such as Azure Joined, Hybrid Azure Joined, or workplace joined) are not supported. This is a Microsoft limitation.

  • For Teams reconfigurations: For Managed Device options (such as Azure Joined, Hybrid Azure Joined, or workplace joined), the Teams step may report success, but users may still be signed in to source. This is a Microsoft limitation.
  • Only Microsoft Teams (Classic) is supported.

To run the Desktop Update Agent:

  1. From the Start menu, expand the Quest folder, and click the On Demand Migration Desktop Update Agent.
  2. On the Configure Desktop Application dialog, select the Profile to migrate (if more than one eligible profile is present) and click Start.
    1. If Outlook has been migrated, users are prompted to close Microsoft Outlook if it is currently running. The agent starts the reconfiguration and opens Outlook after target account profile is created and click Next to reconfigure Microsoft 365 App License Reset.

      NOTE: If OneDrive is also being processed, Outlook will not be opened until the Desktop Update Agent has completed all steps.
    2. If applicable, close any opened Office application and restart it to complete the license activation and click Next to reconfigure the next application.

      The computer may have to be restarted to allow the OneDrive folder to be renamed. Once restarted, the agent will open again to process any remaining steps. If this is required, you can select to either restart the computer immediately or have the rename triggered on the next restart.
    3. If OneDrive has been migrated, the agent opens the OneDrive client once it has been reconfigured and click Next to reconfigure the next application.
      • To add a new target and retain OneDrive file locations when reconfiguring a OneDrive application, enable the Add new target OneDrive account perserving existing local folders and disconnect the source account option.

      • To simply add a new target OneDrive file location enable the Add new target OneDrive account and local folders (requires downloading) option. After successful authentication with Microsoft 365 tenant, OneDrive prompts users to configure the target tenant OneDrive account and provide a local folder where the OneDrive content will be synchronized. Note: The source OneDrive account is not removed by the agent.

    4. If Teams has been migrated, users are prompted to exit and quit Teams. The agent reconfigures the Teams client with the target account and opens it after the process completes.
  3. If required, click the gear icon and select Logs to review the updates.
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