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Enterprise Reporter 3.5 - Configuration Manager User Guide

Product Overview Configuring the Configuration Manager
Starting the Configuration Manager Finding answers and getting help Overview of Enterprise Reporter Communications and Credentials Required Using the Credential Manager Setting Up Your First Collection Computers (Nodes) Modifying Your Deployment Configuring Global Settings Customizing the Configuration Manager View
Understanding Discoveries Creating Discoveries
Step 1. Create the Discovery (Name) Step 2. Choose what to include in your discovery (Scopes) Step 2a. Choose scopes for your on-premises discoveries
Choosing your Active Directory Scopes Choosing your Computer Scopes Choosing Your Exchange Scopes Choosing Your File Storage Analysis Scopes Choosing Your Microsoft SQL Scopes Choosing Your NTFS Scopes Choosing Your Registry Scopes
Step 2b: Choose scopes for your cloud discoveries Step 3. Schedule your Discovery Step 4: Review the summary
Managing Discoveries Troubleshooting Issues with Enterprise Reporter Appendix: PowerShell cmdlets Appendix: Encryption Key Manager Appendix: Log Viewer

Resolving Configuration Manager Issues

The Configuration Manager is used to configure your data collection. Collecting data involves your network security, which can occasionally cause problems.

See also:

•
Node Issues
•
Scope Enumeration Issues
•
Data Collection Issues

Node Issues

A node is a computer assigned to a cluster and is responsible for processing discoveries. In this section, you will find troubleshooting for the following issues related to nodes:

•
Node Deployment Issues
•
Dealing with Unassociated Nodes
•
Dealing with Faulted Nodes
•
Problems Deleting a Node
•
Changing the Node Logging Level
•
Changing the Size of the Node Log Files

Node Deployment Issues

If something goes wrong with your node deployment or upgrade, you can manually install and configure the node. When you manually install a node, it appears in the Configuration Manager as an unassociated node.

The following requirements must be met:

•
You must have administrative permissions on the node host computer to install the node.
•
If the node host computer is behind a firewall, you must manually install the node.
•
Performance counters must be enabled on the node machine as the performance information is required by the Enterprise Reporter node performance optimization functionality.

Before you begin:

•
Note the port being used by the Enterprise Reporter server service.
•
For nodes requiring an alternate port, make note of an available port.
The default port is 7737.
•
Ensure the node account is a member of the Reporter_Discovery_Nodes group.
•
If applicable, remove the node in the Configuration Manager. For more information, see What does the status of a node or cluster indicate? .
•
If necessary, use the Control Panel to uninstall the node.
To manually install or upgrade a node
1
On a 64-bit operating system, locate the node installer,
Enterprise_ReporterNode_3.5.0.xxxxx_x64.msi (where xxxxx is a unique 5-digit code),
in the Program Files\Quest\Enterprise Reporter\Server folder in the install location.
* 
NOTE: If you are installing the node on a remote computer, copy the appropriate Enterprise_Reporter_Node_3.5.0.xxxxx_x64.msi file to that computer.
2
Run the node installer.
3
On the Welcome screen of the Setup Wizard, click Next.
4
Accept the license agreement and click Next.
5
To install Quest Enterprise Reporter Node in the default folder, click Next.
- OR -
Click Change to choose another folder, then click Next.
6
Specify the credentials and port number that will be used by the Enterprise Reporter Node service, then click Next.
This user account must be granted the ’Log on as a service’ right and must have permission to access the Reporter server. For more information about the service credentials required by the node, see Node Credential and Alternate Credential Details for On-Premises Discoveries .
7
Enter or browse to the computer that hosts the Enterprise Reporter Server.
Specify the fully qualified distinguished name of the computer.
8
Specify the port being used by the Enterprise Reporter Server service, then click Next.
9
Click Install, then click Finish.
10
When the node is installed, associate it with a cluster. For more information, see Dealing with Unassociated Nodes .

Dealing with Unassociated Nodes

An unassociated node is one that has been either manually installed, or left behind from a previous installation of Enterprise Reporter. You can either uninstall the node, or associate the node with a cluster.

To uninstall a node
•
Use the Control Panel, and uninstall Quest Enterprise Reporter Node 3.5.0.xxxx (where xxxx is a unique 4-digit code)
To associate a node with a cluster
1
In the Manage Discovery Clusters pane, select the cluster.
2
In the Unassociated Nodes pane, select the node.
3
Click Associate Node(s) with Selected Cluster.
4
In the confirmation dialog box, click Yes.
5
If necessary, close the Unassociated Nodes pane.
The node appears associated with the cluster in the Initializing state until it is deployed.
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