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Enterprise Reporter 3.2.1 - Configuration Manager User Guide

Product Overview Configuring the Configuration Manager
Starting the Configuration Manager Finding Answers and Getting Help An Overview of Enterprise Reporter Communications and Credentials Required Logged In User Details Setting Up Your First Collection Computers Modifying your Deployment Improving the Performance of Your Discoveries What does the status of a node or cluster indicate? Using the Credential Manager Changing the Credentials used by the Enterprise Reporter Server Configuring Global Settings Global Discovery Settings
Understanding Discoveries Creating Discoveries
Step 1. Create the Discovery Step 2. Choose what to include in your discovery (Scopes) Step 2a. Choose scopes for your discoveries
Choosing your Active Directory Scopes Choosing your Computer Scopes Choosing Your Exchange Scopes Choosing Your File Storage Analysis Scopes Choosing Your Microsoft SQL Scopes Choosing Your NTFS Scopes Choosing Your Registry Scopes
Step 2b: Choose scopes for your Office 365 discoveries Step 3. Schedule your Discovery Step 4: Review the summary
Managing Discoveries Troubleshooting Issues with Enterprise Reporter Appendix: PowerShell cmdlets Appendix: Encryption Key Manager Appendix: Log Viewer

Troubleshooting Features in Enterprise Reporter

There are several features in Enterprise Reporter to help you solve problems.

Exporting Logs from the Configuration Manager

Discovery logs can be used to troubleshoot issues with discoveries. Discovery logs are collected from the Reporter server and all of the nodes within a selected cluster, and zipped into files that can be sent to Quest Support to help resolve certain collection problems. The discovery log files are all sent to the Exported Logs folder on the Reporter server. You may have several different .zip files, which may take some time to appear, depending on your configuration:

Click the Manage Logs button and select Export Logs.
Click Export.
Click Close.


The Configuration Manager logs can be used to troubleshoot issues with the Configuration Manager service. Information is collected from the Configuration Manager service and is zipped into log files that can be sent to Quest Support to help resolve certain Configuration Manager problems. The log files are sent to the desktop on the Configuration Manager computer and may take some time to appear, depending on your configuration:

Click System | Information.
Under Client Logging Information, click Export Configuration Manager logs.
Click Export.
Click Close.

You can unzip and view the Configuration Manager logs using the Log Viewer.

Click System | Information.
Under Log Viewer, click View logs to open the Log Viewer.

Viewing Information About Your Enterprise Reporter Configuration

Understanding your system setup can be useful when troubleshooting. You can use the System Information page to determine where your console, Reporter server and Reporter database are hosted, what port the server is using to communicate, your software version, and other similar information you may find helpful in resolving issues.

On the Navigation pane, click System | Information.

Viewing Errors and Statistics for Tasks

For each task of a discovery, you can view collection options, errors, and statistics. These may be helpful when you experience failed collections, data that does not match your expectations, or when working on performance issues. To display the collection options for a task, hold the mouse over any column of data for that task.

For more information, see Viewing Errors and Error Suppressions and Viewing Statistics .


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