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KACE Systems Management Appliance 13.2 Common Documents - KACE Service Desk Administrator Guide

About the KACE Service Desk Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Managing user notifications Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Deploying the KACE Agent to managed devices Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Registering KACE Agent with the appliance Provisioning the KACE Agent Manually deploying the KACE Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
Using the Security Dashboard About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Windows Feature Updates Managing Dell devices and updates Managing Linux package upgrades Maintaining device and appliance security Manage quarantined file attachments
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the appliance
Appendixes Glossary About us Legal notices

Schedule inventory data collection for managed devices

Schedule inventory data collection for managed devices

The appliance collects hardware and software inventory data from Agent-managed and Agentless devices according to the appliance data collection schedule you set.

For Agent-managed devices, software inventory information is available on both the Software and Software Catalog pages. For more information about these pages, see Differences between the Software page and the Software Catalog page.

For Agentless devices, software information is listed only on the Software page. See Managing applications on the Software page.

If the Organization component is enabled on your appliance, you schedule inventory data collection for each organization separately.

1.
Do one of the following:
◦
If the Organization component is enabled on your appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page next to the login information. Then click Organizations. To display the organization’s information, click the organization’s name.

On the Organization Detail page that appears, locate the Communication and Agent Settings section.

◦
If the Organization component is not enabled on your appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin. Then select Settings > Provisioning., and click Communication Settings on the Provisioning panel.

The Communication Settings page appears.

2.
In the Agent and Communications Settings section, specify the following settings:
* 
NOTE: To reduce the load on the appliance, limit the number of Agent connections to 500 per hour. The number of connections that appears next to the inventory, scripting, and metering intervals, applies to the current organization only. If the Organization component is enabled on your appliance, the total number of Agent connections for all organizations should not exceed 500 per hour.

Option

Suggested Setting

Notes

Agent Logging

Enabled

Whether the appliance stores scripting results provided by Agents installed on managed devices. Agent logs can consume as much as 1GB of disk space in the database. If disk space is not an issue, enable Agent Logging to keep all log information for Agent-managed devices. These logs can be useful during troubleshooting. To save disk space, and enable faster Agent communication, disable Agent Logging.

Agent Inventory

12 hours

The frequency at which Agents on managed devices report inventory. This information is displayed in the Inventory section.

Agentless Inventory

1 Day

The frequency at which Agentless devices report inventory. This information is displayed in the Inventory section.

Catalog Inventory

24 hours

The frequency at which managed devices report inventory to the Software Catalog page.

Metering

4 hours

The frequency at which managed devices report metering information to the appliance. Requires metering to be enabled on devices and applications.

Scripting Update

4 hours

The frequency at which Agents on managed devices request updated copies of scripts that are enabled on managed devices. This interval does not affect how often scripts run.

3.
In the Notify section, specify the message to use for Agent communications:

Option

Suggested Setting

Notes

Agent Splash Page Message

Default text:

KACE Service Desk is verifying your PC Configuration and managing software updates. Please Wait...

The message that appears to users when Agents are performing tasks, such as running scripts, on their devices.

4.
In the Agentless section, specify communications settings for Agentless devices:

Option

Description

SSH Timeout

The time, in seconds or minutes, after which the connection is closed if there is no activity.

SNMP Timeout

The time, in seconds, after which the connection is closed if there is no activity.

Maximum Attempts

The number of times the connection is attempted.

WinRM Timeout

The time, in seconds or minutes, after which the connection is closed if there is no activity.

5.
If the Organization component is not enabled on your appliance, specify Agent settings.
* 
NOTE: If the Organization component is enabled on your appliance, Agent settings are located on the appliance General Settings page.

Option

Description

Last Task Throughput Update

This value indicates the date and time when the appliance task throughput was last updated.

Current Load Average

The value in this field depicts the load on an appliance at any given time. For the appliance to run normally, the value in this field must be between 0.0 and 10.0.

Task Throughput

The value that controls how scheduled tasks, such as inventory collection, scripting, and patching updates, are balanced by the appliance.

* 
NOTE: This value can be increased only if the value in the Current Load Average is not more than 10.0 and the Last Task Throughput Update time is more than 15 minutes.
6.
Click Save.
The changes take effect when Agents check in to the appliance.
7.
If you have multiple organizations, repeat the preceding steps for each organization.

View device inventory and details

View device inventory and details

You can view the list of devices in inventory on the Devices page, and you can view information about any selected device on the Device Detail page.

1.
Go to the Device Detail page:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Devices.
c.
Click the name of a device.
2.
To expand the sections on the Device Detail page, click Expand All above the Summary section.

The fields that are displayed depend on the type of device and its operating system. For example, if the device is a virtual machine, the Monitor field is not displayed, although the Video Controller is. In addition, some fields are available for some operating systems but not for others. For example, System Description is available for Windows or SNMP devices only.

To view tables describing the contents of the groups and sections that appear on this page, see Groups and sections of items in device details.

3.
Optional: If change tracking is enabled for inventory information, click Show All History above the Summary section to see the history of inventory changes.

Viewing information about devices enrolled in KACE Cloud MDM

Viewing information about devices enrolled in KACE Cloud MDM

The appliance displays information about Mac OS X devices that are enrolled in an integrated KACE Cloud Mobile Device Manager (MDM) instance.

The type of information available for such devices depends on whether they have a KACE Agent installed. There are three possible scenarios that determine the type of information collected from Mac OS X devices enrolled in KACE Cloud MDM:

•
Hybrid appliance-first device management
•
KACE Cloud MDM device management
•
Hybrid KACE Cloud MDM-first device management

Hybrid appliance-first device management

1.
A Mac OS X device has a KACE Agent installed and configured to connect to the appliance.
2.
The device is enrolled in KACE Cloud MDM integrated with the appliance.
3.
The appliance recognizes the device as a standard Agent-based device.

KACE Cloud MDM device management

1.
A Mac OS X device is enrolled in KACE Cloud MDM integrated with the appliance.
2.
KACE Cloud MDM collects inventory information from the device.
3.
The appliance recognizes the device as a standard Agentless KACE Cloud MDM device.

Hybrid KACE Cloud MDM-first device management

1.
A Mac OS X device is enrolled in KACE Cloud MDM integrated with the appliance.
2.
KACE Cloud MDM collects inventory information from the device.
3.
The appliance recognizes the device as a standard Agentless KACE Cloud MDM device.
4.
A KACE Agent is installed on the device and configured to connect to the appliance.
5.
The appliance recognizes the device as a standard Agent-based device.

For complete information about the device fields appearing on the Device Details page, see Groups and sections of items in device details.

Groups and sections of items in device details

Groups and sections of items in device details

The Device Details page for a device contains inventory information presented in sections that are collected in groups. The extent and focus of information included on the page depends on the device and any subtypes indicated.

* 
NOTE: If you have assigned an Asset Subtype, you can choose whether to show or hide the details that appear for each Device on the Device Detail page. For example, for the subtype Printer, information that is irrelevant to printers, such as the items Installed Programs, Discovered Software, and Metered Software, could be made hidden. Whole groups can be hidden as well. See Add Asset Subtypes and select Device Detail page preferences.

Scoped users can see the details of all devices, but can only edit the details of those devices that are associated with their role. For more information about user roles, see Add or edit User Roles.

The following groups can appear on the Device Details page:

•
Summary group
•
Inventory Information group
•
Software group
•
Activities group
•
Security group
•
Dell Command | Monitor group
•
Dell Updates group
•
Logs and Diagnostics group
•
Asset group

Summary group

Basic device identification information. The items are not separated into sections as in the other groups on the page. The entries that appear on the Device Detail page vary depending on the device, operating system (if relevant), connection type, and so on.

Item

Description

Database field

System Name

The hostname or IP address of the device.

NAME

Asset Subtype

The Asset Subtype for this device, if one has been assigned. Asset Subtypes are subcategories of assets that you can add to any Asset Type, including custom Asset Types. This enables you to identify and manage subtypes of assets, such as Device assets that are computers, printers, or routers.

Asset Location

The location of this asset.

N/A

Assigned To

The device owner. This field is only populated if the device user record exists on the appliance. When you integrate with the KACE Cloud MDM, if the appliance is synchronized with the KACE MDM tenant's Active Directory, the name of the KACE MDM device owner is displayed. For other types of external devices, if the device user record is not found on the appliance, the field is set to Unassigned.

N/A

Manual Entry

A field that indicates the inventory information was added manually, either through WSAPI or XML upload. click Edit to modify the information.

MANUAL_ENTRY

Device Entry Type

A field that indicates how the device is being managed: Agent Device, Agentless Device, Manually Entered Record, or Agent/Agentless (hybrid KACE Cloud MDM inventory). Click Edit to change connection protocols.

N/A

System Description

A description of the device, populated by Agentless inventory for Windows and SNMP devices.

SYSTEM_DESCRIPTION

System Model

The device model.

CS_MODEL

Chassis Type

The type of device, such as desktop or laptop.

CHASSIS_TYPE

Ownership

KACE MDM devices only. Indicates the ownership of the device: Company, Personal or Unknown.

OWNERSHIP

IP Address

The IP address of the device.

IP

MAC Address

The device’s Media Access Control (MAC) address number.

MAC

RAM Total

The total amount of random-access memory (RAM) on the device.

RAM_TOTAL

Operating System Name

The operating system of the device, such as Windows, Mac OS X®, or Linux.

OS_NAME

Service Pack

The service pack version number (Windows or SUSE Linux Enterprise Server only).

SERVICE_PACK

Uptime Since Last Reboot

The amount of time the device has been running since it was restarted.

UPTIME

Agent Version

The version number of the KACE Agent installed on the device.

CLIENT_VERSION

Device Timezone

The timezone used by the KACE Agent installed on the device.

TZ_AGENT

Source

The source of the collected device details.

•
Agent-managed devices: This field is set to Agent.
•
Agentless devices: This field reflects the connection type. For example, VMware.
•
Agent-managed devices that are also enrolled in KACE Cloud MDM: This field is set to Agent/KACE Cloud Mobile Device Manager. Click the KACE Cloud Mobile Device Manager link to see this device in the KACE MDM Cloud inventory.

N/A

User Name

The name of the most recent user who logged in to the device. Some devices might have multiple users.

USER

Agent Connection

The time the agent messaging protocol service on the device connected to the appliance and the current connection status (available for Agent-managed devices only). Connection status information includes:

•
: An Agent-managed device is connected to the appliance.
•
: An Agent-managed device with server monitoring enabled is connected to the appliance.
•
: An Agent-managed device is not connected to the appliance.
•
: The Agent's activity is suspended on the device using the system tray (Windows) or menu bar (Mac OS) until the indicated time and date.
•
: A manually added device is connected to the appliance.
•
: An issue is detected on an Agent-managed device. To find out more about device issues, navigate to the Device Issues page. For more information, see Identify device issues.

KBSYS.SMMP_CONNECTION

Agentless Connection

The time the Agentless device connected to the appliance and the current connection status (available for Agentless devices only). Connection status information includes:

•
: Agentless-management is enabled for the device.
•
: Agentless-management and server monitoring is enabled for the device.
•
: Agentless management is enabled for the device, but the device is not currently reachable.

N/A

Agentless Connection Method

The protocol, such as SNMP, used to collect inventory information from the device.

N/A

Last Inventory

The time of the most recent inventory report.

LAST_SYNC

Device Created

The date and time that the device’s first inventory record was created.

CREATED

Device Modified

The date and time that the device’s inventory record was modified.

MODIFIED

Contact

Printers only. The contact information for the selected printer, such as an email address. This information is stored in the managed printer's SNMP sysContact field.

Location

Printers only. The location of the selected printer, such as the name of the organization. This information is stored in the managed printer's SNMP sysLocation field.

Volume n

The type and size of the disk drive’s file system, and amount of space used on the disk drive. To view changes to the drive usage, click Show Usage History link in this field. This information is updated when usage increases or decreases by 5% or more.

There is one entry for each volume.

For VMware® ESXi® host devices, each datastore associated with the ESXi host is listed as a volume.

MACHINE_DISKS

Force Inventory

Click Force Inventory to immediately update inventory information for the device and synchronize the device with the appliance.

Force Inventory is available only if the agent messaging protocol connection to an Agent-managed device is active, or for Agentless devices, if the device is reachable.

N/A

VMware UUID

This field is only visible when you select a VMware device. The UUID is a globally unique identifier for the vCenter Server or the ESXi host.

INSTANCE_UUID

Hyper-V UUID

This field is only visible when you select a Hyper-V device. The UUID is a globally unique identifier for the SCVMM or the Hyper-V server.

INSTANCE_UUID

Managing Virtual Machine Manager

The name of the managing vCenter (VMware devices) or SCVMM (Hyper-V devices).

If the managing vCenter or SCVMM is already provisioned by the KACE Agent, its name in this column appears as a hyperlink. When you click the link, the page is updated to display device details for the provisioned virtual machine manager.

N/A

Choose Action
•
To upload agent files, click Choose Action > Upload Agent Files (Diagnostic). When done, links to uploaded files appear in the Logs and Diagnostics group on this page.
•
To add the device to the KACE Systems Deployment Appliance (SDA) boot action, click Choose Action > Add to SDA Boot Action. KACE SDA boot actions are used to automate image deployments to target devices. You can only create boot actions from the selected device if a linked KACE SDA exists, and the device has a wired network connection. This command is also available from the Choose Action menu on the Devices list page. When you click this command, the KACE SDA Automated Deployment Detail page appears. For more information about this page, see the KACE SDA Administrator Guide.
•
To delete the selected device, click Choose Action > Delete.

N/A

KACE Cloud Mobile Device Manager (MDM) commands

When you integrate with the KACE Cloud MDM and select a KACE Cloud MDM device, an additional set of commands is available in this section.

•
Force Inventory: Requests from the KACE Cloud MDM to initiate a new inventory for the device. When complete, the appliance synchronizes the inventory information.
•
Lock: Blocks access to the selected device. Next time the user interacts with the device, they are prompted to provide the device's passcode.
•
Set Passcode: Allows you to specify a new passcode for the selected device.
* 
NOTE: This command is only available for Android devices.
•
Clear Passcode: Unlocks the selected device. The device remains unlocked until a new passcode is provided.
•
Clear Restrictions: Android and iOS devices only. Removes any settings that limit the selected device's functionality.
•
Unenroll Device: Un-enrolls the selected device from the KACE Cloud MDM.
•
Factory Reset: Restores the factory settings on the selected device.
•
Restart Device: Android (managed), iOS (supervised), and Mac OS devices only. Restarts the selected device.
•
Shutdown Device: iOS (supervised) and Mac OS devices only. Turns off the selected device.
•
Enable Remote Desktop: Mac OS devices only. Enables remote desktop connections to the selected device.
•
Disable Remote Desktop: Mac OS devices only. Disables remote desktop connections to the selected device.
•
Set Firmware Password: Mac OS devices only. Allows you to specify a password for the selected device's firmware.
•
Clear Firmware Password: Mac OS devices only. Deletes the password for the selected device's firmware.
Tip:
 
TIP: These commands are also accessible from the Devices list page, from the Choose Action menu, when KACE Cloud MDM bulk actions are enabled. This feature is disabled by default. To enable it, on the General Settings page, under Allowed Bulk Actions, select the Enable Bulk KACE Cloud MDM Actions check box. For more information, see Configure Admin-level or organization-specific General Settings. The Force Inventory command appears in the main menu, while the other commands are available in the KACE Cloud MDM menu.

N/A

VMware virtual machine commands

If your managed environment includes one or more provisioned VMware virtual machines, you can perform device actions from this page, such as powering virtual machines on or off. These commands are available if the following pre-requisites are met:

•
The provisioned virtual machines must be running on a provisioned VMware ESXi server version 5.5.x or higher.
* 
NOTE: Your product license agreement allows administrator to manage a specific number of computers, servers, and assets. Each provisioned VMware ESXi server consumes an agentless license. If you want to use this feature, you must ensure that your product license agreement covers all of your provisioned ESXi hosts. For more information, see http://quest.com/docs/Product_Guide.pdf. To increase your license capacity, visit https://quest.com/buy.
•
VMware Tools must be installed on the target virtual machines to issue Shut Down Guest OS and Restart Guest OS commands. The other commands do not require VMware Tools.
•
User account configured in the inventory must have sufficient administrative-level permissions in order to perform these actions.

The following commands are available when you select a provisioned VMware virtual machine.

•
Power On: Powers on the selected virtual machine. If the virtual machine is suspended, this action causes the suspended virtual machine to be powered on.
•
Power Off: Powers off the selected virtual machine. If the virtual machine is a fault-tolerant primary virtual machine, this results in one or more of the secondary virtual machines being powered off as well.
•
Suspend: Suspends the execution of the selected virtual machine.
•
Reset: Resets the power on the selected virtual machine. If the virtual machine is currently powered on, this action first powers it off, then powers it on.
•
Shut Down Guest OS: Issues a command to the guest operating system on the selected virtual machine to perform a clean shutdown of all services.
•
Restart Guest OS: Issues a command to the guest operating system on the selected virtual machine to perform a reboot.
Tip:
 
TIP: These commands are always available on the Device Detail page. They can also appear on the Devices list page in the Choose Action menu when bulk actions against virtual machines are enabled. This feature is disabled by default. To enable it, on the General Settings page, under Allowed Bulk Actions, select the Enable Bulk Virtual Machine Actions check box. For more information, see Configure Admin-level or organization-specific General Settings.

For complete information about these virtual machine actions, refer to your VMware ESXi documentation.

N/A

Hyper-V virtual machine commands

If your managed environment includes one or more provisioned Hyper-V virtual machines, you can perform device actions from this page, such as powering virtual machines on or off.

The following commands are available when you select a provisioned Hyper-V virtual machine.

•
Power On: Powers on the selected virtual machine. If the virtual machine is suspended, this action causes the suspended virtual machine to be powered on.
•
Power Off: Powers off the selected virtual machine. If the virtual machine is a fault-tolerant primary virtual machine, this results in one or more of the secondary virtual machines being powered off as well.
•
Suspend: Suspends (pauses) of the selected virtual machine.
•
Resume: Resumes a suspended virtual machine.
•
Reset: Resets the power on the selected virtual machine. If the virtual machine is currently powered on, this action first powers it off, then powers it on.
•
Shut Down Guest OS: Issues a command to the guest operating system on the selected virtual machine to perform a clean shutdown of all services.
•
Restart Guest OS: Issues a command to the guest operating system on the selected virtual machine to perform a reboot.
Tip:
 
TIP: These commands are always available on the Device Detail page. They can also appear on the Devices list page in the Choose Action menu when bulk actions against virtual machines are enabled. This feature is disabled by default. To enable it, on the General Settings page, under Allowed Bulk Actions, select the Enable Bulk Virtual Machine Actions check box. For more information, see Configure Admin-level or organization-specific General Settings.

For complete information about these virtual machine actions, refer to your Hyper-V documentation.

N/A

Chrome device commands

If your managed environment includes one or more provisioned Chrome devices, the following commands are available when you select a Chrome device:

•
Move: Moves a provisioned device to a different organizational unit.
•
Disable: Disables a provisioned device. You can use this command if a device is lost or stolen.
•
Re-Enable: Enables a previously disabled device.
•
Deprovision: Removes all provisioning policies from the device. You typically need to do that for devices that are no longer used in your organization so that you no longer need to manage them.
Tip:
 
TIP: These commands are always available on the Device Detail page. They can also appear on the Devices list page in the Choose Action menu when bulk actions against virtual machines are enabled. This feature is disabled by default. To enable it, on the General Settings page, under Allowed Bulk Actions, select the Enable Bulk Chrome OS Actions check box. For more information, see Configure Admin-level or organization-specific General Settings.

For complete information about these Chrome device actions, refer to the Google documentation.

Microsoft Defender commands

The following requirements must be met in order for a managed device to have access to these commands:

•
Agent managed or agentless device
•
Windows 10 or later, or Windows Server 2016 or later
•
Powershell is required

The following commands are available:

•
Perform a Microsoft Defender Quick Scan: Scans the locations in which malware can be registered, such as registry keys and Windows startup directories.
•
Perform a Microsoft Defender Full Scan: Starts by running a quick scan followed by a scan of all fixed, removable, and network drives, as applicable.
•
Update Microsoft Defender Signatures: Updates the anti-malware definitions.
•
Enable Microsoft Defender: Turn on Microsoft Defender on the selected device.
•
Disable Network Traffic: Disables network traffic to and from the selected device.
Tip:
 
TIP: These commands are also accessible from the Devices list page, from the Choose Action menu, when Microsoft Defender bulk actions are enabled. This feature is disabled by default. To enable it, on the General Settings page, under Allowed Bulk Actions, select the Enable Bulk Microsoft Defender Actions check box. For more information, see Configure Admin-level or organization-specific General Settings.

Inventory Information group

Additional details on items in the Summary section.

Section or Item

Description

Database field

Hardware

Information about the device’s hardware.

If change history is enabled for this section, and the information in this section has changed, the Show Changes link appears next to the heading. Click Show Changes to view only those items that have changed. Click Hide Changes to view all items.

RAM Total

The total amount of random-access memory (RAM) installed on the device.

RAM_TOTAL

RAM Used

The amount of random-access memory (RAM) in use on the device.

RAM_USED

RAM Maximum

The maximum amount of random-access memory (RAM) that the device can support.

RAM_MAX

System Manufacturer

The device manufacturer.

CS_MANUFACTURER

System Model

The device model.

CS_MODEL

CSP ID Number

The system serial number.

CSP_ID_NUMBER

Asset Tag

Windows, Chrome and KACE MDM devices only. The BIOS Asset Tag of a system. An Admin can use a bios utility to set this value on the system.

ASSET_TAG

Domain

The Windows domain to which the device is joined.

CS_DOMAIN

Motherboard Primary Bus

The main bus.

MOTHERBOARD_PRIMARY_BUS

Motherboard Secondary Bus

The peripheral bus.

MOTHERBOARD_SECONDARY_BUS

Processors

The CPU count, type, and manufacturer.

PROCESSORS

Architecture

The architecture of the device operating system, such as x86 or x64.

SYS_ARCH

Virtual Device

Used to identify devices that are virtual, such as devices running on VMware platforms. Not displayed for physical devices, such as laptops and servers.

VIRTUAL

Trusted Platform Module (TPM)

On devices with the TPM dedicated microprocessor installed, displays specifications and information about whether TPM is enabled and activated.

See About Dell Data Protection | Encryption (DDP|E) and encryption information in device details.

MACHINE_TPM

Intel AMT Device

On Intel-based Windows devices with Intel AMT technology present, displays information about configuration.

See About Intel AMT information in device details.

INTEL_AMT

CD/DVD Drives

The configuration of CD-ROM and DVD-ROM drives installed on the device.

CDROM_DEVICES

Sound Devices

Information about audio devices on the device.

SOUND_DEVICES

Video Controllers

Information about video controllers on the device.

VIDEO_CONTROLLERS

Monitors

The type and manufacturer of the monitor attached to the device. For virtual devices, this displays monitor information if it is reported by the operating system.

MONITOR

Apple Support Information

Link to the Support page at Apple.

N/A

SMC Version

The System Management Controller version of the device CPU.

BIOS_NAME

Serial Number

The serial number of the device.

BIOS_SERIAL_NUMBER

Boot ROM Version

The Boot ROM or Firmware version of the device.

BIOS_VERSION

Dell Service Information

Information about Dell hardware, including the Service Tag, System Type, Ship Date, Country, and warranty information. This section also includes a Days Left column, which indicates the number of days remaining in the warranty period, and Last Updated column, which indicates the last time the warranty information was refreshed. To update Dell Service information, click Refresh.

DELL_WARRANTY

BIOS Name

The BIOS name.

BIOS_NAME

BIOS Version

The BIOS version.

BIOS_VERSION

BIOS Release Date

The date the BIOS version was released.

BIOS_DATE

BIOS Manufacturer

The BIOS manufacturer.

BIOS_MANUFACTURER

BIOS Description

The BIOS description.

BIOS_DESCRIPTION

BIOS Serial Number

The BIOS serial number.

BIOS_SERIAL_NUMBER

Black Toner - Description

Printers only. The make and model of the black toner.

Black Toner - Maximum Level

Printers only. The maximum level of the black toner powder.

Black Toner - Current Level

Printers only. The current level of the black toner powder. If the toner is not installed, a message appears in this field.

Cyan Toner - Description

Color printers only. The make and model of the cyan toner.

Cyan Toner - Maximum Level

Color printers only. The maximum level of the cyan toner powder.

Cyan Toner - Current Level

Color printers only. The current level of the cyan toner powder. If the toner is not installed, a message appears in this field.

Magenta Toner - Description

Color printers only. The make and model of the magenta toner.

Magenta Toner - Maximum Level

Color printers only. The maximum level of the magenta toner powder.

Magenta Toner - Current Level

Color printers only. The current level of the magenta toner powder. If the toner is not installed, a message appears in this field.

Yellow Toner - Description

Color printers only. The make and model of the yellow toner.

Yellow Toner - Maximum Level

Color printers only. The maximum level of the yellow toner powder.

Yellow Toner - Current Level

Color printers only. The current level of the yellow toner powder. If the toner is not installed, a message appears in this field.

Volume n

The type and size of the disk drive’s file system, and amount of space used on the disk drive. To view changes to the drive usage, click Show Usage History link in this field. This information is updated when usage changes by plus or minus 5%.

There is one entry for each volume.

MACHINE_DISKS

Hewlett-Packard Service Information

Hewlett-Packard devices only. Information about the selected Hewlett-Packard (HP) device. This section is populated when you provide the manufacturer's API keys on the General Settings page. For more information, see Configure appliance General Settings with the Organization component enabled.

Serial Number: The serial number of the selected HP device.

SERIAL

Product Number: The specific number of the selected HP device.

PN

Product Name: The name of the selected HP device.

PRODUCT

Last Updated: The time stamp of when the device information was last updated.

Service Status Type: The selected device's service type:

•
W: Warranty
•
P: Fixed care pack, equivalent to extended warranty
•
C: A contract, equivalent to extended warranty

SERVICE_TYPE

Type: The description of the service status type. For example, Waranty, or something else.

TYPE

Start Date: The warranty start date.

START_DATE

End Date: The warranty end date.

END_DATE

Service Level: A comma separated list of the device's service codes.

SERVICE_LEVEL

Lenovo Service Information

Lenovo devices only. Information about the selected Lenovo device. This section is populated when you provide the manufacturer's API keys on the General Settings page. For more information, see Configure appliance General Settings with the Organization component enabled.

Product: The name of the selected Lenovo device.

PRODUCT

Purchased: The date when the selected Lenovo device is purchased.

PURCHASED

Shipped: The date when the selected Lenovo device is shipped.

SHIPPED

In Warranty: Indicates if the selected Lenovo device is covered by the warranty (Yes or No).

IN_WARRANTY

Country: The country where the selected Lenovo printer is purchased.

COUNTRY

UpgradeUrl: The URL containing upgrade information.

UPGRADE_URL

Last Updated: The time stamp of when the device information was last updated.

Id: The warranty ID.

ID

Type: The warranty type: UNKNOWN, BASE, UPGRADE, EXTENDED or INSTANT.

TYPE

Start Date: The warranty start date.

START_DATE

End Date: The warranty end date.

END_DATE

Name: The warranty name.

Description: The warranty description, as applicable.

DESCRIPTION

Printers

The printers that the device is configured to use.

PRINTERS

Network Interfaces

The type of network interface, such as Ethernet card or Bluetooth adapter, and details like IP address, whether DHCP (Dynamic Host Configuration Protocol) is enabled or disabled for the associated IPv4 (Internet Protocol version 4).

MACHINE_NICS

SNMP Data

The results of a SNMP Full Walk of data in the MIB (management information base) on a device, if you set up the Authenticated device discovery type to perform a Full Walk. This section does not appear if discovery was made with a Bulk GET.

MAC Address

The device's wireless MAC address.

MAC_ADDRESS

DHCP

An indicator of whether DHCP is enabled for the IPv4 address associated with this network interface.

IPv6 Host Configuration

A list containing one or more IPv6 ((Internet Protocol version 6) addresses available on the network interface. For each listed item, this section displays its full IPv6 address and the number of bits in the IPv6 address prefix. An IPv6 prefix typically consists of 64 bits.

DNS Hostname

The host name associated with this network interface.

Wi-Fi

KACE MDM devices only. The IP or MAC address of the device.

Chrome OS

Chrome-related information.

* 
NOTE: Chrome values are in the MACHINE_CHROMEOS_DETAIL table, not the MACHINE table.

N/A

Directory API ID

The unique ID of the Chrome device.

DEVICE_ID

Status

The status of the Chrome device: ACTIVE, DEPROVISIONED, INACTIVE, RETURN_APPROVED, RETURN_REQUESTED, SHIPPED, UNKNOWN.

STATUS

Support End Date

The final date the device will be supported. This is applicable only for those devices purchased directly from Google.

SUPPORT_END_DATE

Custom User

The user of the device as noted by the administrator.

ANNOTATED_USER

Custom Location

The address or location of the device as noted by the administrator.

ANNOTATED_LOCATION

Order Number

The device's order number. Only devices directly purchased from Google have an order number.

ORDER_NUMBER

Chrome Version

The Chrome device's operating system version.

OS_VERSION

Platform Version

The Chrome device's platform version.

PLATFORM_VERSION

Firmware Version

The Chrome device's firmware version.

FIRMWARE_VERSION

Boot Mode

The boot mode for the device.

BOOT_MODE

Organizational Unit

The full parent path with the Google organization unit's name associated with the device.

ORG_UNIT_PATH

Auto-Update Expiration

The date and time until which the device receives automatic updates.

AUTO_UPDATE_EXPIRATION

Mobile Information

Information from devices managed by KACE Mobile Device Manager (KMDM), and Workspace ONE®

N/A

UDID

The device’s Unique Device Identifier. For iOS devices only.

UDID

Modem Firmware

The mobile device's firmware version.

FIRMWARE_VERSION

Device type

DMM devices only. The type of mobile device. Examples include iPhone, iPad, iPod, Android Phone, and Android Tablet.

DEVICE_TYPE

ICCID

KACE MDM and DMM devices only. The unique serial number for the device’s SIM card.

ICCID

IMEI

KACE MDM and DMM devices only. International Mobile Equipment Identity number for the device.

IMEI

Voice Roaming Enabled

KACE MDM Android phones only. An indicator of whether the selected KACE MDM Android phone has voice roaming enabled.

VOICE_ROAMING_ENABLED

Data Roaming Enabled

KACE MDM Android phones only. An indicator of whether the selected KACE MDM Android phone has data roaming enabled.

DATA_ROAMING_ENABLED

MEID

KACE MDM devices only. The Mobile Equipment Identifier. This is the unique identifier of the selected mobile device.

MEID

Phone Number

DMM devices only. Phone number associated with the device.

PHONE_NUMBER

Mobile Operator

KACE MDM and DMM devices only. The mobile network carrier.

CARRIER

Bluetooth MAC Address

DMM devices only. Media access control address for Bluetooth on the device.

BLUETOOTH_MAC

Battery Level

KACE MDM and DMM devices only. Amount of battery charge at last update, in percent.

BATTERY_LEVEL

Last Check-in

The time stamp of when the device information was last updated.

LAST_CHECK_IN

Last Enrollment Time

The date and time the device was last enrolled with the Google Admin console.

LAST_ENROLLMENT_TIME

Enrolled

KACE MDM and Workspace ONE devices only.

The date and time the device was last enrolled with KACE MDM or Workspace ONE console.

IS_ENROLLED

Supervised

KACE MDM iOS devices only. An indicator of whether the selected KACE MDM iOS device is supervised. This is the highest level of control on an iOS device.

IS_SUPERVISED

Lost Mode

KACE MDM iOS supervised devices only. An indicator of whether the selected KACE MDM iOS device is in Lost mode. The Lost mode prevents a device from being unlocked by a third party.

IS_LOST

Encrypted

KACE MDM devices only. An indicator of whether the selected KACE MDM iOS device is in Encrypted mode.

IS_ENCRYPTED

Locator Service Enabled

KACE MDM iOS devices only. An indicator of whether the selected KACE MDM iOS device is has the Locator Service enabled. This service retrieves the device location information, if the device is responding.

LOCATOR_SERVICE_ENABLED

Activation Lock Enabled

KACE MDM iOS devices only. An indicator of whether the activation lock is enabled on the selected KACE MDM iOS device. This feature prevents anyone else from using an iOS device if it is lost or stolen.

ACTIVATION_LOCK_ENABLED

Rooted

KACE MDM Android devices only. An indicator of whether the OS of the selected KACE MDM Android device is unlocked.

IS_ROOTED

Compliant

Workspace ONE devices only. Indicates if the device meets pre-configured Workspace ONE compliance rules.

IS_COMPLIANT

Current Mobile Network

Workspace ONE devices onlyThe name of the mobile network associated with the Workspace ONE device.

N/A

Activation Lock Bypass Code

KACE MDM iOS DEP-managed devices only.The bypass code that can be used as the device password, when activation lock is enabled.

ACTIVATION_LOCK_BYPASS_CODE

Allow Supervised Activation Lock

KACE MDM iOS DEP-managed devices only. Indicates if activation lock is enabled for the device. Activation lock allows users to bypass the password and log in to the device with the activation lock bypass code.

ACTIVATION_LOCK_ALLOWED

DEP Managed

KACE MDM iOS devices only. Indicates if the device is managed by the Apple Device Enrollment Program (DEP).

IS_DEP_MANAGED

DEP Profile

KACE MDM iOS DEP-managed devices only. The name of the DEP profile associated with the device.

DEP_PROFILE

DEP Profile Assigned By

KACE MDM iOS DEP-managed devices only. The name of the user account that assigned the DEP profile to the device.

DEP_ASSIGNED_BY

DEP Profile Assigned Date

KACE MDM iOS DEP-managed devices only. The date when the DEP profile is assigned to the device.

DEP_ASSIGNED_DATE

DEP Profile Status

KACE MDM iOS DEP-managed devices only. The management status of the device:

•
Assigned: Apple DEP received a profile and it is ready to be assigned to the device.
•
Empty: profile is not assigned to the device.
•
Pushed: A profile is delivered to the activated device.
•
Removed: A profile was assigned to the device but has been removed. When the device reactivates, KACE MDM will no longer manage the device.

DEP_PROFILE_STATUS

Device Configured

KACE MDM iOS DEP-managed devices only.

IS_DEP_CONFIGURED

Do Not Disturb

Indicates if the device is in Do Not Disturb mode.

DO_NOT_DISTURB_ENABLED

Exchange Device ID

The Microsoft Exchange ID assigned to the device.

EAS_DEVICE_ID

First Enrolled

The date when the device was enrolled in KACE MDM.

ENROLLMENT_DATE

iCloud Enabled

KACE MDM iOS devices only. Indicates if cloud is enabled on the devices.

ICLOUD_ENABLED

Last iCloud Backup

KACE MDM iOS devices only. The date when Apple iCloud was last backed up on the device.

ICLOUD_LAST_BACKUP

Logged into iTunes

KACE MDM iOS devices only. Indicates if the device is logged in to iCloud.

IS_ITUNES_ACCOUNT_ACTIVE

Wi-Fi Received

KACE MDM Android devices only. The number of bytes the device received through a Wi-Fi network.

WIFI_BYTES_RECV

Wi-Fi Sent

KACE MDM Android devices only. The number of bytes the device sent through a Wi-Fi network.

WIFI_BYTES_SENT

WWAN Received

KACE MDM Android devices only. The number of bytes the device received through a mobile network.

WWAN_BYTES_RECV

WWAN Sent

KACE MDM Android devices only. The number of bytes the device sent through a mobile network.

WWAN_BYTES_SENT

Agent

Agent-related information.

N/A

Agent Version

The version number of the KACE Agent installed on the device.

CLIENT_VERSION

Connected

The time the agent messaging protocol service on the device connected to the appliance.

CONNECT_TIME

Disconnected

If disconnected, the time the agent messaging protocol service on the device disconnected from the appliance.

DISCONNECT_TIME

KACE ID

The character string used to identify the device in the appliance database.

KUID

Database ID

The unique number used to identify the device in the appliance database.

ID

Manual Entry

A field that indicates the inventory information was added manually, either through WSAPI or XML upload.

MANUAL_ENTRY

Device Entry Type

A field that indicates how the device is being managed: Agent Device, Agentless Device, or Manually Entered Record. Click Edit to change connection protocols.

N/A

Last Inventory

The time of the most recent inventory report.

LAST_INVENTORY

Last Sync

For Agent-managed devices, the time the device last checked in to the appliance. For Agentless devices, the time the appliance last connected to the device and collected inventory.

LAST_SYNC

Last Agent Update

The time of the most recent update to the KACE Agent, if any.

LAST_CLIENT_UPDATE

Konductor Tasks

The status of tasks that are currently running, or that are scheduled to run, on Agent-managed devices. This section displays the following information about each task:

•
Task Type: The type of task. Depending on appliance configuration, task types include alerts, inventory, kbot, krash upload, and scripting updates.
•
Start Time: The start time of the task.
•
Completed: The completion time of the task.
•
Next Scheduled: The next scheduled run time for the task.
•
Timeout: The time limit for completing the task.
•
Priority:The importance or rank of the task.

This information also appears on the Agent Tasks list page. For more information, see View Agent task status.

N/A

Quarantine

Information related to the KACE Agent authentication.

N/A

Quarantine Record

A link to the quarantine details for this Agent. For more information, see Registering KACE Agent with the appliance.

KUID

Approved Time

The date and time the KACE Agent is authenticated by the appliance.

APPROVED_TIME

Token Used

If the KACE Agent used a token to register with the appliance, this field contains the token name and a link to the token details.

TOKEN_ID

Approved By

If the KACE Agent connected to the appliance after being granted access by the appliance administrator, this field contains the name of the administrative user that approved the agent's connection.

APPROVED_BY

User

Information related to the device user.

N/A

User Logged

The user currently logged in to the device. This entry includes the username and the domain to which the user belongs.

USER_LOGGED

User Fullname

The full name of the user who owns the device.

USER_FULLNAME

User Name

The name of the current user.

USER_NAME

User Domain

The domain to which the user belongs.

USER_DOMAIN

Operating System

Information about the device's operating system.

N/A

Name

The operating system of the device, such as Windows, Mac OS X, or Linux.

OS_NAME

Service Pack

The service pack version number (Windows or SUSE Linux Enterprise Server only).

SERVICE_PACK

Operating System Version

The version number of the operating system.

OS_VERSION

Operating System Build Version

The build number of the operating system.

OS_BUILD

Number

The number of the operating system.

OS_NUMBER

Operating System Architecture

The architecture of the device operating system, such as x86 or x64.

OS_ARCH

Domain

The Windows domain to which the device is joined.

CS_DOMAIN

Operating System Installed On

The date the operating system was installed.

OS_INSTALLED_DATE

Last Startup

The length of time the operating system has been running.

LAST_REBOOT

Uptime Since Last Reboot

The amount of time the device has been running since it was restarted.

UPTIME

System Directory

The location of the system directory.

SYSTEM_DIRECTORY

Registry Size

The size of the registry.

REGISTRY_SIZE

Registry Maximum Size

The maximum size of the registry.

REGISTRY_MAX_SIZE

Pagefile Size

The current size of the Windows Pagefile.

PAGEFILE_SIZE

Pagefile Max Size

The maximum size of the Windows Pagefile.

PAGEFILE_MAX_SIZE

IE Version

The version of Internet Explorer installed on the device.

IE_VERSION

Edge Version

The version of Microsoft Edge installed on the device.

EDGE_VERSION

WMI Status

The status of the Windows Management Instrumentation (WMI) service (Windows Devices only).

WMI_STATUS

Drive Encryption

Information on encryption if a DDP|E client has been installed on a device, as well as BitLocker or FileVault2.

See About Dell Data Protection | Encryption (DDP|E) and encryption information in device details.

Drive Encryption Summary

Identifies encryption technology in place, and whether the encryption is enabled.

N/A

Dell Data Protection | Encryption (DDP|E)

Configuration and status information about DDP|E.

N/A

BitLocker

Configuration and status information about Windows BitLocker.

N/A

FileVault

Configuration and status information about Mac OS X FileVault 2.

N/A

Location

Information from devices managed by Workspace ONE or KACE MDM Cloud.

Address

The street address of the selected device.

STREET_ADDRESS

City

The city where the selected device is located.

LOCALITY

State/Province

The state or province in which the selected device is located.

REGION

Country

The country where the device is located.

COUNTRY

Latitude

The latitude of the device detected during the last update.

LATITUDE

Longitude

The longitude of the device detected during the last update.

LONGITUDE

Last Update

The time stamp of when the device information was last updated.

LAST_UPDATE

Notes

Any additional information you want to provide.

NOTES

Virtual Machines

When an ESXi host or a Hyper-V server is selected, this group lists the virtual machines associated with the selected device. Some of the information in this list is only available if VMware tools/Microsoft Integration services are installed on the virtual machines. If some columns are not populated, this may be due to missing VMware tools or Microsoft Integration services.

Name

The name of the virtual machine.

NAME

Hostname

The host name assigned to the virtual machine. If a virtual machine is already provisioned by the KACE Agent, its name in this column appears as a hyperlink. When you click the link, the page is updated to display device details for the provisioned virtual machine.

HOSTNAME

IP Address

The primary IP address assigned to the virtual machine.

IP

State

Indicates if the virtual machine is running. Possible values:

•
0 - Running: Virtual machine is running normally.
•
1 - Shutting down: Virtual machine has a pending shutdown command.
•
2 – Resetting: Virtual machine has a pending reset command.
•
3 – Pending standby: Virtual machine has a pending standby command.
•
4 – Not running: Virtual machine is not running.
•
5 – Unknown: Virtual machine information is not available.

MACHINE_VIRTUAL_STATE

Status

The virtual machine status. Possible values:

•
0 – OK: No problems.
•
1 – Warning: Possible problem.
•
2 – Error: Definite problems.
•
3 – Unknown: Status is unknown.

MACHINE_VIRTUAL_STATUS

Hardware Version

The hardware version of a virtual machine reflects the virtual machine's supported virtual hardware features.

HARDWARE_VERSION

Hypervisors

When a vCenter or a SCVMM environment is selected, this group lists the hypervisors managed by vCenter or SCVMM.

Hostname

The host name assigned to the ESXi host or Hyper-V server. If an ESXi or or Hyper-V device is already added to the inventory, its name in this column appears as a hyperlink. When you click the link, the page is updated to display device details for the selected device.

N/A

Platform

The platform and version of the associated ESXi or Hyper-V hypervisor.

PLATFORM

IP Address

The IP address assigned to the ESXi host.

N/A

Virtual Machines

The number of virtual machines on the ESXi or Hyper-V hypervisor.

N/A

System Serial Number

The serial number of the device hosting the ESXi or Hyper-V hypervisor.

N/A

Status

The ESXi host status.

N/A

SDA Deployment Information

When you select a device deployed from the KACE System Deployment Appliance (SDA), this group displays the deployment details.

Deployment Time

The time when the deployment is successfully completed.

SDA_DEPLOYMENT_TIME

Deployment Type

The type of the deployment, such as Scripted Installation, System Image, or Custom Deployment.

SDA_DEPLOYMENT_TYPE

Deployment Name

The name of the deployment, as specified in the KACE SDA.

SDA_DEPLOYMENT_NAME

Deployment URL

The URL to the deployment on the associated KACE SDA.

SDA_DEPLOYMENT_URL

Deployment ID

The ID of the deployment on the KACE SDA.

SDA_SCRIPTED_INSTALLATION_ID

SDA Name

The host name or IP address of the KACE SDA.

SDA_NAME

SDA URL

The URL of the KACE SDA.

SDA_URL

Batteries

This group displays battery information for Windows, Linux and MacOS Agent- and Agentless-managed devices.

Charge

The percentage of the current battery capacity.

CHARGE_PERCENT

Chemistry

Windows and Linux devices only. The battery type, such as Lithium Ion, and so on.

CHEMISTRY

Current Capacity (mWh)

The current battery capacity.

CURRENT_CAPACITY

Design Capacity (mWh)

The maximum capacity of battery by design.

DESIGN_CAPACITY

Full Charge Capacity (mWh)

Current maximum capacity of battery. This value degrades over time.

FULL_CHARGE_CAPACITY

Health (%)

The percentage of the current battery capacity compared to its maximum designed capacity.

HEALTH_PERCENT

Manufacturer

The battery manufacturer.

MANUFACTURER

Name

The battery name or model.

NAME

Plugged In

An indicator of whether the battery is currently plugged into a power source.

PLUGGED_IN

Recharge Count

MacOS devices only. The number of times the battery has been recharged.

RECHARGE_COUNT

Serial Number

The serial number of the battery.

SERIAL

Time Remaining (Minutes)

The number of minutes after which the battery becomes discharged. When the battery is plugged in, this field is blank.

TIME_REMAINING

Software group

Details on the applications installed on the device, including patching information, running processes, and startup programs.

Section

Description

Database field

Installed Programs

A list of the software installed on the device.

If change history is enabled for this section, and the information in this section has changed, the Show Changes link appears next to the heading. Click Show Changes to view only those items that have changed. Click Hide Changes to view all items.

N/A

Discovered Software

Discovered applications are executables in the appliance inventory that match the definitions of applications in the Software Catalog. You can enable metering for Discovered applications and suites, mark them as Not Allowed, and add license information for them. In addition, the Discovered application list can be exported in CSV format. You can export the Discovered application list, the Uncataloged list, and the Locally Cataloged list; you cannot export the entire Software Catalog.

N/A

Metered Software

Applications for which metering has been enabled.

N/A

Custom Inventory Fields

A list of Custom Inventory fields for this device, along with the field name and value.

N/A

Uploaded Files

The files that have been uploaded to the appliance from this device using the upload a file script action.

N/A

Patches Reported Installed in Software Inventory

Microsoft patches that have been installed on the device.

If change history is enabled for this section, and the information in this section has changed, the Show Changes link appears next to the heading. Click Show Changes to view only those items that have changed. Click Hide Changes to view all items.

N/A

Running Processes

A list of processes running on the device.

If change history is enabled for this section, and the information in this section has changed, the Show Changes link appears next to the heading. Click Show Changes to view only those items that have changed. Click Hide Changes to view all items.

N/A

Startup Programs

A list of startup programs on the device.

If change history is enabled for this section, and the information in this section has changed, the Show Changes link appears next to the heading. Click Show Changes to view only those items that have changed. Click Hide Changes to view all items.

N/A

Services

A list of services that are running on the device.

If change history is enabled for this section, and the information in this section has changed, the Show Changes link appears next to the heading. Click Show Changes to view only those items that have changed. Click Hide Changes to view all items.

N/A

Activities group

Information about actions to be performed on the device.

Section

Description

Database field

Monitoring

Information related to server monitoring, if enabled and if the device's operating system is supported.

If the operating system is not supported, that fact is stated in a message.

If the device is eligible for monitoring but does not have monitoring enabled, the Enable Monitoring button appears.

N/A

Active/Paused

Whether monitoring is enabled for this device.

N/A

Profiles

Any alert criteria profiles that are assigned to this device.

N/A

Maintenance Windows

Any Maintenance Windows that are assigned to this device.

N/A

Level/Alert

Alerts that are active for this device, with icons indicating the level of alert.

N/A

Labels

The labels assigned to this device. Labels are used to organize and categorize inventory and assets.

N/A

Failed Managed Installations

A list of Managed Installations that have failed to install. To access details of the Managed Installations, click the Managed Installation Detail link.

N/A

Managed Install List

A list of Managed Installations that are scheduled to be sent to the device the next time it connects with the appliance.

N/A

Service Desk Tickets

A list of the tickets associated with this device. These can either be tickets assigned to the device owner or tickets submitted by the device owner. To view ticket details, click the ticket ID (for example, TICK:0032).

N/A

SNMP Inventory Configurations

A list of SNMP Inventory Configurations associated with this device. To access details of the configurations, or to add configurations, click Manage Associated SNMP Configurations.

N/A

Security group

Information related to patching and device vulnerabilities.

Section

Description

Database field

Patching Detect/Deploy Status

A list of the patches detected and deployed on the device.

If patch attempts have been made, but they have failed, you can click Reset Tries to reset the number of patch attempts to the maximum allowed.

N/A

Threat Level 5 List

Threats that are harmful to applications, processes, startup items, or services on the device.

N/A

Windows Feature Update Status

A list of the Windows Feature Update tasks detected and deployed on the device.

If updates attempts have been made, but they have failed, you can click Reset Tries to reset the number of patch attempts to the maximum allowed.

OVAL Vulnerabilities

The results of OVAL (Open Vulnerability Assessment Language) vulnerability tests that have been run on this device. Only tests that failed on this device are listed by the OVAL ID and marked as Vulnerable. Tests that passed are grouped and marked as Safe.

N/A

SCAP Configuration Scans

The results of FDCC/SCAP Configuration Scans that have been run on this device.

N/A

Linux Package Repository Information

A list of URL to the device-associated Linux package repositories.

N/A

Linux Package Upgrades Status

A list of the patches detected and deployed on the device.

If patch attempts have been made, but they have failed, you can click Reset Tries to reset the number of patch attempts to the maximum allowed.

N/A

Microsoft Defender

A list of the Microsoft Defender components and their properties, including its summary, antimalware, antispyware, and antivirus, antivirus network inspection, real-time protection, and tamper protection.

N/A

Microsoft Defender Threat History

A list of the threats detected by Microsoft Defender. For each threat, the list displays its name, the date and time it was first detected, the severity, whether the threat is quarantined, and if the threat is launched and active. For additional details, click a threat, and in the dialog box that appears, you can review the threat category, type, launch status, detection source, and the affected files.

N/A

Dell Command | Monitor group

Additional inventory information about selected Dell client systems using Dell Command | Monitor.

Section

Description

Database field

Alerts

DCM log entries. These can indicate hardware errors detected by firmware.

N/A

Hardware

Collected information that includes detailed battery specs and usage data, service processor presence and configuration, memory inventory, and attached Dell monitors.

N/A

For classes and properties queried by the appliance using Dell Command | Monitor, see About Dell Command | Monitor.

Dell Updates group

Information regarding updates and inventory (for Dell devices only).

Section

Description

Database field

Dell Updates Detect/Deploy Status

A list of the Dell Updates detected and deployed on the device, and any related schedules.

If update attempts have been made, but they have failed, you can click Reset Tries to reset the number of update attempts to the maximum allowed.

N/A

Logs and Diagnostics group

Information related to appliance records.

•
Management Service Logs: The primary role of appliance Management Service is to run the offline KScripts. The Management Service logs display the steps performed by Management
•
Service to run the offline KScripts. These steps include, downloading dependencies and validating the KBOTS file. Any error in the execution of offline KScript is logged in the Management Service logs.
•
Bootstrap Logs: The appliance sends a bootstrap request to get inventory information for devices that have checked in for the first time. The logs related to this request are displayed in Bootstrap logs.
•
Client Logs: The appliance sends a request to the Agent to get inventory information periodically. A script runs on the device, then sends the inventory information to the appliance and inventory is uploaded to the appliance. The Agent logs display these actions.
•
Scripting Updater: A request is initiated periodically from the device to get the latest information related to the changes in offline KScripts. Scripting Updater logs display this information.
•
Agentless Inventory Status Messages: The log displays messages related to collecting and submitting inventory data from Agentless-managed devices.

Section

Description

Database field

Agent Logs

The logs for the KACE Agent.

N/A

Agent Diagnostic Files

Files uploaded by selecting Choose Action > Upload Agent Fileson this page.

N/A

User Console Installation Logs

Details about User Console packages installed on this device.

N/A

Scripting Logs

Scripts, such as Configuration Policy scripts, that have run on this device, along with the available status of any scripts in progress.

N/A

Server-side Device Log Data

Log entries for the selected device. This section shows the last five entries of each related log, allowing you to troubleshoot any existing issues.

N/A

Device Activity

Chrome devices only. It shows the date the device was last active, the length of time the device was active for, and the activity history. Each entry in the activity history shows the date and length or each user session.

N/A

Asset group

This section displays the details of the Asset associated with this device. Clicking the Edit this Asset link enables you to edit the asset information.

Section

Description

Database field

Asset Information

Details such as the date and time the record was created and last modified; the Asset Type, such as device; and the name of the asset.

N/A

Barcodes

Barcodes associated with this asset, if they exist.

N/A

Related Assets

Assets that are related to this asset, such as parent or child assets.

N/A

Task History

A list of tasks that have run on the device.

N/A

Verwandte Dokumente

The document was helpful.

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I easily found the information I needed.

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