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Stat 6.2 - System Administration Guide

Overview of Stat Administration Administrative Utilities Stat Security General Maintenance Tables
System Maintenance Service Domain Maintenance Department Maintenance Issue Tracking Maintenance Country Maintenance Customer Maintenance Object Type Maintenance PeopleSoft Environment Connection Maintenance Pre/Post Migration Steps Parameters Oracle Applications Configuration Oracle Applications Connection Maintenance Generic Application Connection Maintenance Schema Object Parameters Maintenance Data Object Maintenance PeopleSoft Search Configurations Stat Report Definition Maintenance Version Control Management Connection Maintenance
Service Domain-Specific Maintenance Configuring the Stat Central Agent Email Configuration Object Security Appendix: Sample Service Domain Configuration Appendix: User Class Rights Appendix: Creating a Staging Database Appendix: Database Tuning Appendix: Oracle Applications File Type Directory Appendix: Ports and Firewalls Appendix: REST Web Services API Appendix: SOAP-Based Web Services API Appendix: Troubleshooting Chart Appendix: stat.conf Configuration Appendix: Custom Report Files

DB Scripts Tab

The DB Scripts tab displays in read-only format a history of all the installation and upgrade scripts that have been run against the Stat database. This information can be exported as a plain text or Excel file which can then be sent to Quest Support for troubleshooting purposes.

For each script, the tab shows the version of Stat it was run for, the time it was run, and the user that ran the script and the name of the machine it was run on.

CSR History Tab

The CSR History tab displays a list of all the CSR and object management activities that are tracked in Stat’s change history records. By default, all activities are tracked, but because this amount of information can grow to an unmanageable size, Stat gives system administrators the ability to select the types of information they want included in the change history records.

CSR activity is tracked by recording changes to the detail fields of the CSR window. Object management activity is tracked when an object is added, locked, unlocked, reassigned, or removed.

To stop recording the change history of any particular CSR activity or object management activity, deselect its corresponding value in the CSR History tab and select Apply.

* 
NOTE: For the changes specified in the CSR History tab to take effect in other currently open Stat Client sessions, each user has to re-cache codes or restart the clients. For Stat Web Clients, each user has to login again to apply the changes.

Approvals Tab

Options in this tab include:

Parameter
Description

Delay Workflow Approvals

If selected, delays the notification of status transfer approval requests in a workflow until all other transfer rules have been marked complete.

Service Domain Maintenance

The Service Domain table defines all the service domains in the Stat Repository. When first installed, there are no service domains in Stat. You must log into Stat initially with the “System” user ID. Then you can open the maintenance table and define your service domains.

Service domain security is controlled by the following user class rights:

•
Service Domains - Add
•
Service Domains - Edit

The Service Domain table is displayed in a standard maintenance window. To open this window, select Maintenance | General | Service Domains.

Value
Description

Active

If selected, indicates that the service domain is currently active

SD Cd
(Key Value)

A unique 1-3 character code which identifies the service domain. Codes can be alpha and/or numeric. This code prefaces all CSR numbers for the domain. For example: PR-1001 where PR is the SD Cd.

Description
(Required Value)

A brief textual description of the service domain

Unit
(Required Value)

A definition of the business unit that uses this service domain

Address Line 1
(Required Value)

The first line of the address

Address Line 2

The second line of the address

Address Line 3

The third line of the address

City
(Required Value)

The city of the address

State
(Required Value)

The state of the address

Zip
(Required Value)

The zip or postal code of the address

Country

The country of the address

Telephone
(Required Value)

A primary telephone number for the business unit

Last CSR #
(Required Value)

The last CSR number used by Stat for this service domain. When creating a service domain, you may set this value to any number that will define the next CSR number. For example, a setting of 999 will cause the first CSR number to be 1000. The maximum allowed CSR ID is 2147483647.

NOTE: Never set this number backward once CSRs have been entered for the service domain. Serious data integrity problems may result.

CSR PS Tab

Determines if the PeopleSoft tab is displayed on the CSR window

CSR Oracle Tab

Determines if the Oracle Applications tab is displayed on the CSR window

CSR Generic
Tab

Determines if a generic application tab is displayed on the CSR window

Generic Application Label

The label of the generic application tab displayed on the CSR window, for example, “Siebel”

PS Locking

Specifies whether or not physical locking is used for PeopleSoft proprietary objects

CSR Task Tab

Determines if the Task/Time tab is displayed on the CSR window

CSR Issue Tab

Determines if the Issues tab is displayed on the CSR window

Daily Time Entry

Determines if the Daily Time Entry feature appears in the Task window for this service domain

Use Appl Env

Determines if the Application Environment field is displayed on the CSR window

Use Cust Prio

Determines if the Cust Prio field is activated on the CSR window

Chk Cust Open

Determines if Stat checks for other open CSRs in the service domain when a customer is selected on the CSR. If set to 'on', Stat will notify the user if the customer has other open CSRs in the service domain.

Last Update
(Read Only)

The date and time that this record was last updated

Update By
(Read Only)

The user who last updated this record

Each service domain must be configured to process outbound email via SMTP. After defining a service domain, click Email Settings. This opens the Electronic Mail Interface Setup window where you configure the Stat Central Agent to manage outbound and inbound email for the selected service domain. For more information, see Configuring the Stat Central Agent for Email .

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