ControlPoint 8.8.1 - Administration Guide

Cumulative Hits Only Available Option When Running Activity Analyses

Issue

For a Farm Summary Report or activity analysis:

·In the Parameters section, the only available option in the View Activity for drop-down is Cumulative Hits.

AND/OR

·In analysis results, the Requests column displays cumulative hits instead of number of requests or page views for the specified time period.

Possible Reason(s)/Resolution

·You are running a WSS-only farm (See Variations in Activity Data in the ControlPoint User's Guide.

·Since installing ControlPoint you have upgraded from SharePoint Foundation to SharePoint Server but Enable SharePoint Server functionality (MOSS) has not been changed in the ControlPoint application settings.

·Usage Reporting has not been enabled (See System Requirements in the ControlPoint Installation and Upgrade Guide.)

Activity Analysis Requests Column Only Shows 0's for Users and Requests

Issue

Activity Analysis results always show only 0's in the Avg. Users per Day and Requests columns.

Possible Reason

If analysis results show 0's for all sites within a Web application which you know has had activity, it may be that the Web application uses cross-farm Service Applications that has been created on a different farm that the one on which ControlPoint is installed (which, by default, means that activity data is inaccessible to ControlPoint).  

Contact Quest Support for instructions on configuring ControlPoint to access activity data from cross-farm Service Applications.

Number of Lists in Storage Analysis Results Does not Match Number Displayed in SharePoint Hierarchy

Issue

The number of lists reported in a Content Database Storage or Site Lists and Libraries Storage analysis is greater than the number that appear in the SharePoint Hierarchy.

Reason

Storage analysis results include hidden lists (such as Master Page Gallery, Reporting Metadata, and User Information), which are not shown in the SharePoint Hierarchy.

Storage Information Reported by ControlPoint is Different than What's Reported by SharePoint

Issue

ControlPoint Storage analysis results show different values for content size and % of quota than those shown on the SharePoint Site Collection Usage Summary and Storage Space Allocation pages.

Reason

In calculating results for storage analyses (including the Farm Summary Report), ControlPoint determines the size of a site by including:

·size of documents, including all versions

·document metadata, including metadata for all versions

·list content

·recycle bin size

·Web Part size, including any personalization to the web parts on the page.

SharePoint uses a proprietary algorithm to calculate size and determine % of quota, which may differ from the algorithm used by ControlPoint.