Spotlight Mobile not able to receive alarm notifications (4373834)

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Titel

Spotlight Mobile not able to receive alarm notifications
Beschreibung

Customers report, they are able to view the connection data, however they are not receiving the alarm notifications on their device as they used to.
Ursache

Limited Network bandwidth or Temporary cloud services failure
Lösung
SOLUTION:

Limited Network bandwidth:
Check that the Diagnostic Server host’s network configuration is not deliberately limited. If possible remove any constraint.

Temporary cloud services failure:
- Check the status page for latest updates on Spotlight Cloud issues and fixes.https://status.spotlightcloud.io/
- Logout and log back in the mobile app
- Open a service request to notify the support team about it.
https://support.quest.com/create-service-request

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Empfohlener Inhalt

Produkt(e):: Spotlight Cloud
Hosted; Spotlight on SQL Server Enterprise
14.0, 13.6.3, 13.6.2, 13.6.1, 13.5.4, 13.6, 13.5.3, 13.4.3, 13.3.2, 13.5.2, 13.4.2, 13.3.1, 13.5.1, 13.4.1, 13.5, 13.4, 13.3, 13.2.1, 13.2, 13.1, 13.0, 12.4, 12.3.1, 12.3, 12.2

Artikelhistorie:: Erstellt am: 11/1/2023
Letzte Aktualisierung am: 12/15/2023

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