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Supported Linux Kernel versions by Rapid Recovery agent 6.9 (4376438)
For each Rapid Recovery release, our R&D team implements the support and performs exhaustive testing for newer Linux kernel versions. ... The table below shows all the supported kernels by each operating system.
Rapid Recovery Core Interface Continuously Asks For Credentials When Launching It Using The FQDN or IP Address (4043688)
Accessing the RR WebUI using the server name in any browser installed locally will log you in without asking for credentials. ... Accessing the RR WebUI using the FQDN or IP address in any browser installed locally will prompt for the correct credentials.
ESXi Virtual Export Fails with a Licensing Error (4033359)
When attempting to perform a virtual export on ESXi, the job fails with the following error: ... Vddk Api Exception: The host is not licensed for this feature ... This error appears when the account used to perform the virtual export lacks sufficient administrator rights to vCenter or root access to the ESXi host.
Agentless Backups Fail After Migrating Rapid Recovery Core to a New Server (4378370)
When moving the Rapid Recovery Core service to a new server and restoring settings from a previous setup using an XML file, some agentless (Rapid Snap) backups may stop working. ... The issue happens because the system retains the old Core server’s hostname instead of updating it to match the new one.
Core/Agent will not start automatically after reboot. (4033293)
Core or Agent will not start automatically after reboot with the error “Error 1053: The service did not respond to the start or control request in a timely fashion” ... Delay start does not help.
Moving Installed Cores to a New Group in the License Portal (4033335)
During the course of routine maintenance, it may become necessary to move previously installed Cores from the root account to different subgroups within the AppAssure/Rapid Recovery License Portal.
Does Quest Data Protection products have SOC 2 compliance, and/or ISO 27001 certifications? (4372548)
Some organizations require compliance certifications such as SOC 2 or ISO 27001 when evaluating vendor security and risk management. ... This article clarifies Quest Data Protection products' compliance with these standards.
How to: Convert A Seed Drive to Archive (4040611)
In some cases, you may need to convert a seed drive into an archive. ... This could be for various purposes, such as restoring data, verifying integrity using the Archive Check procedure, or other reasons.
Rapid Recovery Health Check (4033283)
This offering is available to ensure that your Rapid Recovery protection solution is running as efficiently as possible and to train your team to take advantage of its full value. ... The Rapid Recovery Health Check is designed to help you better understand your Data Protection environment.
Error Message: Nothing to Consume for this Core on the Selected Seed Drive (4033267)
When attempting to consume a seed drive for replication on the Target Core, the following error message appears:<br><br>“Nothing to consume for this Core on the selected Seed Drive. ... If you specified a path to a mapped network drive, please, use it’s UNC path with valid credentials instead.
Mountability Check Error (4033023)
To resolve the issue please ensure you first backup the registry file before making any changes.
Rollback Failure - live recovery access denied (4033022)
--- End of inner exception stack trace --- ... at System.Threading.Tasks ... The page file may be loaded onto the non-OS drive you're trying to roll back. ... There may be insufficient space on the OS drive for the page file.
SQL does not display Metadata in Core UI (4033261)
The SQL does not grant the sysadmin role by default. ... For the agent service to pick up this metadata, the system needs to have the SysAdmin role on each SQL instance installed in the protected agent.
Forcing a SQL Server Attachability Check (4033140)
This article serves as a guide for forcing a SQL server attachability check within Rapid Recovery. ... Rapid Recovery can perform an attachability checks on a protected SQL server. ... The attachability test lets the Core check for the consistency of the SQL databases and ensure that all data files (MDF and LDF files) are available in the backup snapshot.
Mailbox Restore Troubleshooting (4033074)
This article offers several Mailbox Restore error troubleshooting tips. ... When accessing Mailbox Restore, your log files may indicate that a “clean” shutdown did not occur, causing data to become dirty or corrupted.
How to Invite Users and Set User Security Privileges within the License Portal (4033025)
This article provides a step-by-step guide on how to invite users to a group or subgroup and manage their security privileges within the License Portal. ... To invite users and set security privileges, you must have Owner or Administrator rights on the account.
Boot Error: Bootmgr Missing (Windows 7, Server 2008/R2) (4033078)
This article serves as a “How-To” guide that details the steps necessary to resolve the “Bootmgr is missing” error when trying to boot a Windows machine within AppAssure 5. ... When you attempt to boot a Windows machine within AppAssure 5, the “Bootmgr is missing” error displays
Replication Does Not Resume (4033269)
Replication is not running. ... When you go to the Core Console – Replication tab on the target replication Core under State you see Established (paused). ... Replication remain paused even after you click on the toolset icon and select Resume.
Backup transfer fails with error "No such host is known" (4033005)
Backup for an agent may fail with error messages like: ... Job 'Transfer of volumes [C:\] from 'xxxxxxxxx'' failed ... at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)
Live Rollback of 20+TB Volume Does Not Allow Access While Rollback is Running (4033001)
When attempting to restore a 23tb data Volume from a protected 2008 agent to a diff 2012 agent with 32tb Volume, the live rollback starts but you cannot access the volume and an "INVALID PARAMETER" error is reported.
ESXi Export Fails with "'VIXDISKLIB_FLAG_NONE' failed" (4032870)
When exporting to a ESXi host, the job appears to be progressing, but as soon as the progress bar displays with 0% the job fails with the followoing error: ... Investigating the AppRecovery logs deeper, the following errors are found during the export task leading to the displayed error:
Rapid Recovery Core is producing broadcast storms (4032768)
When Rapid Recovery Core is in use for some operation, network broadcast storms impact LAN traffic. ... A WireShark trace shows a lot of ARP traffic. ... This can be caused by NIC teaming. ... NICs using two different MAC addresses but sharing a single IP address can cause this.
Roll up job fail with error: "Cannot release a buffer that has already been released" (4042284)
Roll up job failed with error message: "Cannot release a buffer that has already been released". ... Logs might include a message indicating an invalid record found on dvm increment refs of dfs_record entry 0x#######
Large Incrementals After Base Image (4038343)
After a base image or especially large backup, subsequent backups also appear to be larger than usual <p>While Rapid Recovery is transferring the recovery point to the core, the VSS snapshot is stored on the agent.
MUP Warnings (4036133)
This article describes potential MUP warnings on your Core server. ... Your system logs, as well as your repositories, may show multiple MUP warnings, for example: ... This error may be caused by network connectivity issues.
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