On some computers, logon takes 5 minutes to finish and lines below are displayed on the last lines of sltrace.htm file, showing a 5 min. gap:
06:49:24.681 Closing slBrowser log file...This can happen on start with a five minutes delay when computer starts for the first time every day.
This behavior has been narrowed to a Microsoft Upgrade affecting DLL libraries, it causes Event Viewer entries as follow:
Log Name: Application
Source: Application Error
Date: 8/19/2019 11:02:36 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: 10x64.Sixteen.local
Description:
Faulting application name: MrMAPI.exe, version: 15.0.0.1043, time stamp: 0x55e5f77b
Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x5d43855a
Exception code: 0xc0000005
Fault offset: 0x000000000007eddd
Faulting process id: 0x550
Faulting application start time: 0x01d5569e6e961292
Faulting application path: C:\Users\bella\AppData\Local\Apps\2.0\NLC3OKGE.5W1\PEMD5H3V.PPH\micr..tion_5329ec537c0b4b5c_0010.0000_7891a5cc1779c974\Tools\x64\MrMAPI.exe
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Report Id: 88372aca-9dbb-4754-ab72-0c57ed2b3732
The cause of this delay has been under investigation and escalated with Microsoft. The January 16, 2020 update from Microsoft is that their engineers have determined the root cause for the issue, which resides in their MAPI code when it makes HTTP requests, and that logic blocks the request for 5 minutes, causing the delay.
The fix is already in the mainstream releases of Office 365 (build 12524 and higher).
Find more information regarding the monthly channel updates by clicking here.
To change the Microsoft 365 Apps update channel for devices in your organization click here.
If not able to use the monthly channel updates/fixes:
As a workaround, disable any and all Microsoft Outlook Profile and Microsoft Outlook Settings elements in order to avoid the delay until such time as the exact underlying cause can be established.
