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Product Version
Topic
Subtopic
The Enterprise Reporter Server service will not start (4236998)
Starting the service fails with a 1067 error. ... The service not starting is usually an indication that there is an issue connecting to the Enterprise Reporter database <p>Things to try</p> ... <ul><li>If the service was running previously and discoveries were run, run the following SQL script against the ER database to ensure there are no discoveries still queued to run:<br>
The display is scaled incorrectly when connecting via RDP (4361627)
When opening the Enterprise Reporter Configuration Manager or Report Manager, over an RDP connection, the scaling is wrong. ... Trying to use the following KB to resolve the issue, some of the options are not supported in RDP:
Enterprise Reporter Server Needs a Proper Encryption Key Configured Error After Upgrade To Version 3.5. (4369933)
After upgrading from version 3.2.2 to 3.5 you will get the following error when opening configuration manager:<br><br><img alt="image.png" src="https://questsoftware.file.force.com/servlet/rtaImage?eid=ka0RP000000477l&feoid=00N6R00000J0qH7&refid=0EM6R000004kFK6"></img> The issue seems to happen when there is no record in Windows Credentials (Control Panel -> User Accounts -> Credential Manager) for EnterpriseReporter_IvKey which is typically created in new installations. Reset passwords (for all credentials) by doing the following:<br><br>1. Close Configuration Manager.<br>2. Stop ER server service.<br>3. Login to the SQL Server that hosts ER db using SQL Server Management Studio (SSMS) and run the following SQL command against ER database to reset passwords:<br><br><strong>update tblCredentials set EncryptedPassword = null;</strong><br><br>4. Start ER server service.<br>5. Start Configuration Manager.<br>6. Go to Configuration | Credential Manager and update account passwords.
When using a HiDPI display, the Configuration Manager and Report Manager screens appear distorted (4317315)
Right click the shortcuts for Configuration Manager and Report Manager and select the Compatibility option to "Change high DPI settings". ... Set the following options: ... If the above doesn’t work, then on the machine where ER is installed, under Control Panel > Appearance and Personalization > Display > Change Size Of Items > Set a custom scaling level - try setting different values like 200% or 100%.
Error: "The network path was not found" (4301859)
There is missing data from the Computer reports and the computer discovery has errors similar to the following logged for different machines: ... This error is shown for tasks such as, Security Policies, Retrieving installed software, Retrieving event log, etc
Is Remote Registry service required to be always running? (4377190)
Is Remote Registry service required to be always running? ... Yes, the Remote Registry service service must be enabled on discovery targets for collections.
File Permission Report does not show data. (4377059)
When running the File Permissions report it does not show data. ... NTFS Discovery is not configured to collect file permissions. ... Create an NTFS discovery and select the option to collect file permissions under discovery scope.
Problem when trying replace service account with a gMSA account (4361620)
When trying to use a gMSA account for the ER service account, you get an "unauthorized" error message. ... <p>None</p> ... <p>STATUS:</p> ... <p> </p> ... <p>Enhancement request 21257 has been logged to have this feature considered in a future release of ER</p>
For ER to works fine which services needs to monitor (4377093)
If you want to monitor ER using monitoring tool than, which are the services and logs needs to be monitored by monitoring tool?
Security recommendations for non-MFA credentials used for Azure discoveries (4376972)
In scenarios where the account assigned to Azure discoveries does not have MFA enabled, are there any suggestions recommended to strengthen the account security? ... For non-MFA accounts used for Azure discoveries, specific guidance cannot be provided beyond standard best practices such as regularly rotating passwords, limiting permissions to the minimum, and monitoring/auditing account activity.
Role based security in Enterprise Reporter (4294956)
This solution outlines the role based security used in Enterprise Reporter. ... To ensure that only appropriate users can access this information, each console has role based security.</a></div> ... <div class="TA_TableAnchor" style="margin: 0px;padding: 0px;border: 0px;font-size: 4px;line-height: 2px;font-family: 'Trebuchet MS', Arial, Helvetica, sans-serif;"><a name="1164856" style="margin: 0px;padding: 0px;border: 0px;color: inherit;"></a></div>
Delete data in the Quest Enterprise Reporter according to the GDPR (General Data Protection Regulation)? (4377008)
By reading the AD, we get personal data into the QER database:<br>- At least: last name, first name, user account, and email address<br>- According to the GDPR, this data must be deleted after a certain period and when it is no longer required for professional purposes.
Tools To Verify Checksum (4041966)
This knowledge base article describes the tools used to verify Checksum. ... A checksum is a value used to verify the integrity of a file or a data transfer. ... In other words, it is a sum that checks the validity of data.
Process to uninstall Enterprise Reporter. (4376854)
What is the process to uninstall Enterprise Reporter? ... To uninstall and decommission the product you may do the following:<br><br>1- From Configuration Manager make sure no discovery is running.
Enterprise Reporter support SSO integration (4376837)
Does ER support SSO integration – SAM and OIDC\OAuth? Currently does not support SSO integration.
Mimimun SQL permissions to create/upgrade ER database (4223858)
What are the minimum permissions to create/upgrade the database? <div> <p>Sysadmin is required to upgrade and install the Enterprise Reporter database. ... <p> </p>
ER Service account login restriction (4376806)
As the service account has Domain Admin privilege, can we implement logon restriction to the service account to few specific DC's and any related ER app and Database servers without break the ER application functionality?
Is there a report showing last logon information? (4220125)
Can I get a report that shows me the last logon information? <div>Enterprise Reporter can report on both the LastLogonTimeStamp attribute of a user object and the LastLogon attribute. ... Please note these values are for the last logon to the domain.
How to find Last Logon time for User Accounts (4288582)
Some Users having being using the Last Server Logon for their reports in the past can't find it anymore in recent version. ... This is due to modification in the way the product collect information to hasten the Discoveries
ER integration with Splunk (4376828)
Can ER integrate with Splunk for application specific logs?<br> No, Enterprise Reporter cannot integrate with Splunk.
Unable to extend AD attribute in schema (4376738)
Stop all discoveries from the ER Configuration Manager console<br>2. ... After restart, make sure no discoveries are running and try adding the attribute again.
How to add reports to a schedule (4269761)
A schedule has been created but no reports are running Reports have not been added to the schedule. ... <div> </div> ... <ol><li>If necessary, create the schedule. ... For more information, see “Creating a Schedule ” section of the User Guide</li><li>On the Schedule tab, on the schedule card, click Schedule Report</li><li>Select the reports you want scheduled under this particular schedule</li><li>Click OK.
How to merge license files together, or request a new or updated license (4237462)
How to merge license files together, or request a new or updated license, for a Quest product you are currently licensed for. ... If you have license files which need to be merged together or you require a new updated license for a product that you are currently licensed for, please fill out the form on the following page to submit a request to the Licensing Team:
Is there a way to view when a Discovery Job was last modified? (4376639)
Does ER provides a report or a log to view when a discovery job was last modified and by whom? ... The Configuration Manager does not display any audit information on the modification of discoveries but we do log activity to the event log.
How to create a new Enterprise Reporter SQL Database? (4374893)
How to create a new database to replace the existing one in case of database corruption? <strong>IMPORTANT:</strong><br>You must RDP or login to your Enterprise Reporter Server using an account member of Domain Admins AD group and is a SYSADMIN on the target SQL Server.
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