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License Warning popup when using the Configuration Manager (4225790)
When you try to create a new discovery you may see a License Warning similar to the following: ... You are currently using a trial or expired license for at least one feature, which means you do not have full access to product updates and support.
How to collect hidden shares (4225525)
How to configure an NTFS discovery to collect from computers that do not have any public shares (collect from hidden shares) <p>On the Scopes page for the option "For all computers resolved in the discovery, collect:" select "Folders on all volumes"</p><p>If you want the data in the report to show as \\servername\c$\folder then select the option "The network share" under "For this discovery, collect through:" If you want the data to show as C:\Folder, select the option "The administrative share"</p><p>Please note, the account used to run the discovery has to be a member of the local Administrator group on the target computers.</p>
Discovery error: "Data storage error: An error occurred during the writing of the data to the database. ActiveDIrectory:LDAP://DC=Contoso,DC=com. Error: The database disk image is malformed." (4369525)
When running a discovery it may fail with an error similar to the following: "Data storage error: An error occurred during the writing of the data to the database. ... The corruption can be caused by any number of reasons such as:</p>
How is Enterprise Reporter licensed? (4339960)
There is one install for Enterprise Reporter which installs all the ER modules, however each module is licensed individually. ... The different modules, and how they are licensed, are: ... ER for Active Directory, licensed by the total number of enabled user objects in the domain
How to report on the members of the Local Administrators group on servers? (4237452)
How do you run a report to return the members of the Local Administrators group on servers? <div>To report on any of the local groups a Computer Discovery has to be run against the computers you want to report on.
How to delete old computers from collected data in the repository? (4377987)
The reports show names of old computers that have not been on the network or no longer exist in the environment. ... How can these be removed from the database, so they no longer appear in the reports?
Office365 Exchange Mailbox Errors during Exchange Online Discovery (4378049)
The 'Collect mailbox delegates' option is enabled in the Exchange Online discovery and fails with the following error: 'Get-RecipientPermission' is not recognized as the name of a cmdlet, function, script file, or operable program.
Error: "The report schedule <ReportName> has failed" (4237333)
When running a Report schedule, the report file gets created correctly however the email has the following error: ... To view the reason for the failure, go the Schedule Explorer in the Report Manager, or contact your Reporter administrator.
Discovery returns error "CollecterNotFound Exception" (4377947)
This an uncommon situation and it could happen if a new DLL/patch was recently applied. ... Resolution: ... Look for the recently applied DLL/patch. ... Right-click on the file and select properties.
Attributes from foreign domains not being reported (4252589)
Some attributes from a foreign domain are not being collected or reported on in Enterprise Reporter.<br>The name may not be resolved and show as an SID in reports. ... This can happen when the Enterprise Reporter service cannot reach the foreign domain.
Ports used by Enterprise Reporter (4290657)
- The default port used for communication between the server and the consoles is 7738. ... This port is also used by the nodes to access the server. ... The port is configured during installation of the server, and is required in the connection dialog box for both the Configuration Manager and the Report Manager.
How to add an account to the Personal SharePoint Site Collection (OneDrive) Administrators for each OneDrive enabled user in a tenant (4315357)
How to add an account to the Personal SharePoint Site Collection (OneDrive) Administrators for each OneDrive enabled user in a tenant via a script. ... To enable this function, the account used by Enterprise Reporter to enumerate Azure/O365 objects will need to be added to the Personal Site Collection for each OneDrive enabled user either manually or by script.
Enterprise Reporter 3.5.1 Latest Hotfix (Full Maintenance Release) (4377889)
This solution contains the latest full build of Enterprise Reporter 3.5.1 (currently 3.5.1.11000). ... This Full Maintenance Release addresses the issues described in the Release Notes documentation, please review it to ensure the criteria are met before installing.
Error when running SharePoint Discovery No Valid Non-MFA credentials found to run discovery. (4374533)
We created a share point discovery but when it runs it fails with the error below. ... There are some limitations in Enterprise Reporter with Multifactor Authentication.
Exchange Discovery returns the error message "Unable to create EWS connection" (4375322)
Exchange Discovery returns the error message "Unable to create EWS connection" Multiple items could cause the issue with the error message "Unable to create EWS connection". ... with the environment on Exchange.
How to Upgrade Enterprise Reporter? (4237132)
A new purchase is not required, if the product has already been purchased then a new license can be sent for version 3.0. ... Please contact licensing to obtain a new license <a href="https://support.quest.com/contact-us/licensing" target="_blank">https://support.quest.com/contact-us/licensing</a></p>
Cleanup Tombstoned Data / Database do not work as expected (4377826)
To implement GDPR requirements, we need to clean up the database. ... Problem 1: Cleaning the database with a specific date leads to errors. ... The following settings are in use for the clean-up:
Ability to collectively manage shared reports (4377605)
Does ER have ability to collectively manage shared reports, without each admin having to seize ownership first? ... Also wants to avoid editing and schedule alteration are blocked. ... This feature is not available in ER at the moment, but we have added an enhancement Request with ID/PBI: 527616 to be consider in future release of ER.
Discovery is taking a long time to complete (4295782)
The Active Directory discovery is taking a very long time to finish.
Does SQL 2016 SP3 security update affect Enterprise Reporter functionality? (4377442)
Does this patch impacts Enterprise Reporter if applied on the SQL servers? ... It has not been officially tested. ... However, our products are not affected by SQL CU updates, hotfix, or SP updates so long as your SQL Server version is listed under supported SQL servers from our system requirements.
The Enterprise Reporter Server service will not start (4236998)
Starting the service fails with a 1067 error. ... The service not starting is usually an indication that there is an issue connecting to the Enterprise Reporter database <p>Things to try</p> ... <ul><li>If the service was running previously and discoveries were run, run the following SQL script against the ER database to ensure there are no discoveries still queued to run:<br>
The display is scaled incorrectly when connecting via RDP (4361627)
When opening the Enterprise Reporter Configuration Manager or Report Manager, over an RDP connection, the scaling is wrong. ... Trying to use the following KB to resolve the issue, some of the options are not supported in RDP:
Enterprise Reporter Server Needs a Proper Encryption Key Configured Error After Upgrade To Version 3.5. (4369933)
After upgrading from version 3.2.2 to 3.5 you will get the following error when opening configuration manager:<br><br><img alt="image.png" src="https://questsoftware.file.force.com/servlet/rtaImage?eid=ka0RP000000477l&feoid=00N6R00000J0qH7&refid=0EM6R000004kFK6"></img> The issue seems to happen when there is no record in Windows Credentials (Control Panel -> User Accounts -> Credential Manager) for EnterpriseReporter_IvKey which is typically created in new installations. Reset passwords (for all credentials) by doing the following:<br><br>1. Close Configuration Manager.<br>2. Stop ER server service.<br>3. Login to the SQL Server that hosts ER db using SQL Server Management Studio (SSMS) and run the following SQL command against ER database to reset passwords:<br><br><strong>update tblCredentials set EncryptedPassword = null;</strong><br><br>4. Start ER server service.<br>5. Start Configuration Manager.<br>6. Go to Configuration | Credential Manager and update account passwords.
When using a HiDPI display, the Configuration Manager and Report Manager screens appear distorted (4317315)
Right click the shortcuts for Configuration Manager and Report Manager and select the Compatibility option to "Change high DPI settings". ... Set the following options: ... If the above doesn’t work, then on the machine where ER is installed, under Control Panel > Appearance and Personalization > Display > Change Size Of Items > Set a custom scaling level - try setting different values like 200% or 100%.
Error: "The network path was not found" (4301859)
There is missing data from the Computer reports and the computer discovery has errors similar to the following logged for different machines: ... This error is shown for tasks such as, Security Policies, Retrieving installed software, Retrieving event log, etc
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