Category
Product Version
Topic
Subtopic
"This message is larger than the current system limit or the recipient's mailbox is full" When forwarding an archived message (4301556)
When forwarding a message from the Archive Manager website, an error is displayed similar to: ... This message is larger than the current system limit or the recipient's mailbox is full. ... Create a shorter message body or remove attachments and try sending it again.
Does the Retention Services touch/delete items from Exchange? (4238830)
<p>Some customers may be concerned that Retention Policies will affect the live Exchange environment.</p> <p>The retention service exclusively interacts with the Archive Manager Database and lacks functionality to communicate directly with Exchange.</p>
Connecting Archive Manager to a EMC Centera system (4264134)
Archive Manager normally stores attachments on a file system, and messages in the SQL Server database; however, when using the EMC Centera, attachments are stored in the Centera (for normal Archive Manager use), as well as messages (which are for disaster recovery only).
Can I search the Archive Manager database and export search results without being an Administrator? (4211231)
<p>Can I search the Archive Manager database and export search results without being an Administrator in Archive Manager?</p> <p>To search "All Users" and/or to export any search data or emails from the Archive, your account in Archive Manager must have the security role of Administrator.</p>
How to change location of Archive Manager Export folder (4280228)
The path of the export folder may be residing on the OS system drive and since Archive Manager generates many temp XML files during the Dataloader and ESM process, the system drive may be low in disk space and thus lead to other operating system issues.
Search Exporter Error: "No messages returned by search criteria" (4309303)
When trying to use Search Exporter it returns an error of "No messages returned by search criteria" even though the search has previously given valid results via the Archive Manager Website ... Windows Integrated Authentication is set for Archive Manager but the IIS Server is also set to allow Anonymous access.
When opening a stripped message the following error is displayed: "Not able to find a temporary folder" (4212755)
When opening a stripped message with an attachment in Outlook the following message under the subject line is displayed: ... When a MAPI Profile is set up, Outlook places attachments in temporary folders for that profile.
"Send To Me" option does not populate the "To" field (4306849)
When the recipient address is manually entered and the message is sent, the message window remains open and the message is not sent. ... N/A ... 1. Login to Archive Manager Web with the user account that has administrative rights.
Error: "No server specified for logging into mailbox" (4252941)
Exception Message: No User DN specified for logging in to server Server_Name. ... Exception Target Site: ... This error message indicates that the MAPI Dataloader configuration is missing the Journal mailbox name specified for gathering journal emails or if the specified Journal mailbox name cannot not be found.
ERROR Directory does not exist when setting up DataLoad (4338891)
When attempting to create a new data loader via the website using a drive path that exists on Server2, the error message "Directory does not exist" is returned.To resolve this issue, share the directory out and use a UNC path instead of a drive path.
Where can the newest release of the product be downloaded from? (4333810)
Where can the newest release of the product be downloaded from?
Error: "No User DN specified for logging" (4344107)
This error message means that the MAPI Dataloader configuration is missing a journal mailbox name specified for gathering journal emails. ... To resolve this issue, go to the Archive Manager Administration web site.
After installation the Web Site displays "Under Construction". (4336267)
If the website displays as being "Under Construction" or inaccessible, check the following items in this order: ... 1. That a DNS record has been created for the host header specified during setup.
"Your search cannot be executed because the Archive Manager Search Service is starting" (4322064)
The following error is observed in the AM search page: ... Please wait a few minutes for the service to become available and try your search again" ... The following error is found in the FTS.wlog:
Error when searching: "The directory name is invalid" (4267713)
When searching the following error is returned after clicking search "The directory name is invalid" ... In the FTS.wlog the following error is logged ... 2016-xx-xx 13:38:20,016 [121] ERROR BL.Remoting.FTS - {{aa196896-824b-461a-9a44-73e6ff16272d}} Exception has been caught
Restarting the DataLoader service modifies the EnableADAL registry key (4376204)
For on-premises environments where Basic Authentication is the only valid authentication method, setting the EnableADAL key to 1 may force users to authenticate using the O365 sites instead of the local on-prem Exchange servers.
Getting error "System.Data.SqlClient.SqlException (0x80131904): There is already an object named 'IX_TEMP_LocalDomain_Domain' in the database." (4376175)
The Journal attributes in the Configuration Console show old dates for last JRDL retry and batch. ... Download the attached Stored Procedures scripts<br>2. ... Stop the Archive Manager Dataloader Service<br>3.
Some Files not archived ERROR: Failed to convert parameter value from a Int64 to a Int32 (4375693)
Large contents do no fit into Int32 type. ... Message table must be altered to support BIGINT values. ... Reach out to support to obtain Database altering script.
ADC Fails with above error when MFA is Enabled (4375516)
When MFA is enabled on the Organizational Level by Microsoft, ADC fails with error. ... Failed to connect ExOnline 'https://outlook.office365.com/powershell-liveid' with user name: HR@M365x68875496.onmicrosoft.com.
How to apply the latest hotfix for 5.9.5 (4374422)
Right-click and select "Restart."<br> d. Confirm the restart if prompted.<br><br><strong>5. ... Verification:</strong><br> a. ... After restart, verify ArchiveManager and related services functionality, specially the ADC log by checking the ADC logs under your Logs directory<br> b. Confirm updated DLLs by checking the modified date.
Getting Errors Trying To Installing Windows Azure AD or MS Online Modules on Windows Server (4342047)
Please check if the specified package has the tags. ... Ensure that your Windows Server is up-to-date with the latest Windows Updates. ... Verify that you have the required administrative privileges to install software on the server.
How to Export Searches from Quest ArchiveManager with Recovery Manager For Exchange (4342044)
Running searches from Recovery Manager for Exchange takes a long time to complete due to Recovery Manager for Exchange scans mailbox and folder by folder. ... Is there a way to export searches like the ArchiveManager Search Exporter?
Error: "Outlook is not your default client. Please make Outlook the default mail client" (4341978)
Whilst performing an export using Search Exporter the following message is logged despite Outlook being the default mail client: ... Please make Outlook the default mail client before running this tool"
How To Reset The SQL Connection String After Moving the AM SQL Database To Another SQL Server (4341971)
"A network-related or instance-specific error occurred while establishing a connection to SQL Server". ... "An invalid connection string was detected, please reconfigure" ... The connection string is incorrect and all Archive Manager services will not be able to run until the SQL connection string is connected.
How To Reconstruct Stubbed or Archived Messages Back To Exchange(Re-hydrate) (4341819)
Admin Role: Ensure that the ArchiveManager ESM service account has been assigned the Admin role within the ArchiveManager Website. ... Permissions: Verify that the ArchiveManager ESM account possesses sufficient permissions to access mailboxes within the environment during the email reconstruction process in Exchange.
New Product Association
- Self Service Tools
- Knowledge Base
- Notifications & Alerts
- Product Support
- Software Downloads
- Technical Documentation
- User Forums
- Video Tutorials
- RSS Feed
- Contact Us
- Technical Support
- View All