If your business uses a virtual VMware-based environment, you can discover VMware ESXi hosts or vCenter Servers using discovery scheduling. ... To scan your network for VMware ESXi hosts or vCenter...
You can refresh the widgets data to show the latest results on the dashboard. ... To update the widgets, ... 1. ... Click the icon to open the dashboard settings panel. ... 2. ... Click Force Refre...
Use an external SMTP server or Secure SMTP server ... Depending on the needs of your environment, you can set up your email to go through the internal SMTP server or an external SMTP server. ... Th...
Communications between the appliance and Agents installed on managed devices include inventory reports, alerts, patches, scripts, and crash logs. ... You can configure and view communications that ...
To streamline the management of Secret Key credentials used in Inventory, Distribution, and Scripting, add those credentials to the Credentials Management page. ... Secret Key credentials can be cr...
You can add process templates to the Service Desk. ... In order for a process template to be enabled and available for end users to create tickets based on that process, it must include at least on...
The Satisfaction Survey enables Service Desk ticket submitters to provide feedback on the handling of tickets. ... If the Satisfaction Survey is enabled, an email message describing the survey is s...
Enable organization-level file sharing with the Organization component enabled ... To provision Agent software, you must enable file sharing. ... If the Organization component is enabled on your ap...
You can add software Smart Labels on the Software page as needed. ... This is useful when you want to automatically group applications based on whether they meet the criteria of the Smart Label. .....
You can customize Home Dashboard page to show or hide widgets as needed. ... Log in to the appliance Administrator Console, https://appliance_hostname/admin. ... Or, if Show organization menu in ad...
You add software, scripts, and other downloadable files to the User Console using the Administrator Console. ... All items that you want to add to the User Console must already exist in the applian...
Advanced page-level Search enables you to search for information on the current page using various combinations of criteria. ... Advanced page-level Search is available on most list pages, such as ...
Service Level Agreements (SLAs) are the rules used to calculate the expected resolution time, or due dates, for Service Desk tickets based on ticket priority. ... You can set the expected resolutio...
Syntax for Custom Inventory rules ... You can create custom applications, and Custom Inventory rules for those applications, so that information about the applications is gathered from managed devi...
You can create Service Desk tickets for devices from the Device Detail page as needed. ... When you create Service Desk tickets from the Device Detail page, user and device information is automatic...
Use Active Directory single sign on to access the Administrator Console or User Console ... To use Active Directory single sign on with Microsoft Edge™ and Firefox® browsers, users must configur...
Some KACE features require direct access to the customer’s network, which is established for KACE as a Service using site-to-site VPN connections. ... VPN connections leverage the shared KACE as ...
Undo the last patching job ... If rollback is supported for patches, you can roll back patches to remove them from managed devices. ... Some vendors and patch-types do not support rollbacks, however.
You can configure the appliance to support regulations, such as DIACAP (Department of Defense Information Assurance Certification and Accreditation Process). ... To comply with DIACAP, administrato...
Because laptops are often powered off or disconnected from the network, it can be difficult to find a good time to patch them. ... The two most popular choices for patching laptops are at the start...
You can customize the Asset Management Dashboard to show or hide widgets as needed. ... Log in to the appliance Administrator Console, https://appliance_hostname/admin. ... Or, if the Show organiza...
If another user has made a custom profile available for use by others, you can upload it into your appliance. ... You have access to an XML profile file created by another user. ... a. ... Log in t...
Utilizing this enhances the ability to prioritize vulnerabilities for effective patch management. ... The combined use of CVSS and EPSS allows administrators to make informed decisions, prioritize ...
You can use Smart Labels to automatically group patches and devices. ... You can also label patches and devices manually, but Smart Labels are usually more efficient because they are applied and re...
Remove the Satisfaction Survey field from tickets ... The satisfaction survey can be modified by changing the default prompt in the survey box, or it can be removed and not shown to the ticket subm...
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