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KACE Systems Management Appliance 14.1 Common Documents - Release Notes

Quest® KACE® Systems Management Appliance 14.1 Release Notes

Quest® KACE® Systems Management Appliance 14.1 Release Notes

About KACE Systems Management Appliance 14.1
New features
Resolved issues
Known issues
System requirements
Product licensing
Installation instructions
More resources
Globalization

This document provides information about the KACE Systems Management Appliance version 14.1

About KACE Systems Management Appliance 14.1

About KACE Systems Management Appliance 14.1

KACE Systems Management Appliance is designed to automate device management, application deployment, patching, asset management, and Service Desk ticket management. For more information about KACE Systems Management Appliance series, go to https://www.quest.com/products/kace-systems-management-appliance/.

New features

New features

This release of the KACE Systems Management Appliance includes the following new features.

•
KACE Remote Control :

KACE Remote Control powered by Splashtop is a high-performance remote desktop software that provides secure and efficient remote access to any agent-managed Windows and macOS devices. It features mandatory device authentication, with an option for two-factor authentication to enhance security. Users benefit from high frame quality, fast frame rates, and high-fidelity audio, ensuring an optimal remote access experience.

The features are:

◦
High-Performance Remote Desktop: Up to 30 frames per second for smooth and responsive control.
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Robust Security: All communications are secured with TLS and AES-256 encryption.
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File Transfer: Easily transfer files between devices.
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Remote Print: Print documents from a remote device.
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Chat: Communicate with users during remote sessions.
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Audio: High-fidelity audio support for clear sound.
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Multi-Monitor Support: Toggle between any number of monitors.
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RDP Session Support: Switch between console and RDP sessions seamlessly.
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Annotation and Laser Pointer: Available in view-only mode for effective presentations.
◦
Zoom and Full-Screen Viewing Options: Various display options to suit your needs.
◦
Blank Screen: Hide the screen content on the remote device.
◦
Lock Keyboard and Mouse: Prevent remote users from interacting with the device.
◦
Clipboard Sync: Synchronize clipboards or paste clipboard contents as keystrokes.
* 
NOTE: KACE Remote Control powered by Splashtop is an optional paid add-on feature. For pricing information, contact your sales representative.
•
Support for Office 365 :

We have added support for Office 365 (Using Microsoft Graph API) as an Outbound email in the Service Desk.

Resolved issues

Resolved issues

Resolved Server issues

This section contains the issues resolved in this release:

•
Resolved Server issues
Self Service Tools
Knowledge Base
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
RSS Feed
Contact Us
Licensing Assistance
Technical Support
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