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Basic Use Performance Issue (4324111)
This performance scenario includes a single server running UC Analytics 8.4.2. ... Lately, the server has been consuming large amounts of CPU resulting in long running jobs and an inability to run ad-hoc queries.
Historical Message Counts Fluctuating after Daylight time change. (4229713)
You notice historical message counts in the activity Insights have changed during daylight savings. ... As of 8.5 Hotfix 5 each users Timezone is managed individually from their profile. ... By Default it is set to the Computers Timezone.
The latest Maintenance Release for Unified Communications Analytics (4282860)
When using Unified Communications Analytics (UCA), it is highly recommended that you have the latest Maintenance Release installed to either resolve a current issue you have encountered, or prevent future issues that were addressed in the latest Maintenance Release.
Unable to query folders from the mailbox (4314763)
When trying to view mailbox details of an account hosted in O365. ... Getting the following error. ... Target: "email_address@test.com Details: Warning: Unable to query folders from the mailbox.
What's new in Unified Communications Analtyics 8.6 (4266172)
What is new in UCA version 8.6? ... We are excited to announce a new version of Unified Communications Analytics 8.6 is now available for download. ... Look what's new: ... New data sources to collect Exchange meeting data and new insights to show meeting data.
Executive Summaries /Capacity vs Email Activity insight data discrepancies (4314906)
"Volume Distribution Summary" in "Executive Summaries /Capacity vs "Messages by Internal Senders" or Messages by Internal Recipients" Total data in "Email - Activity" insight doesn't match. <span style="color: rgb(29, 28, 29);font-family: Slack-Lato, appleLogo, sans-serif;font-size: 15px;font-variant-ligatures: common-ligatures;background-color: rgba(242, 199, 68, 0.1);"> The Executive Summaries / Capacity insight </span><b style="box-sizing: inherit;color: rgb(29, 28, 29);font-family: Slack-Lato, appleLogo, sans-serif;font-size: 15px;font-variant-ligatures: common-ligatures;background-color: rgba(242, 199, 68, 0.1);">excludes</b><span style="color: rgb(29, 28, 29);font-family: Slack-Lato, appleLogo, sans-serif;font-size: 15px;font-variant-ligatures: common-ligatures;background-color: rgba(242, 199, 68, 0.1);"> the system messages, while Email - Activity insight doesn't. This is the reason why the number "Internal User Volume Received" in Executive Summaries / Capacity insight is less than "Total Size" of "Messages by Internal Recipients" in Email - Activity insight.</span>
Some OWA events in the IIS log file are missing critical fields Configuring IIS Log Files to capture ActiveSync or OWA events (4327615)
Specific error: Some OWA events in the IIS log file are missing critical fields: s-ip, s-computername. ... Events that are missing critical fields have been skipped. ... Use IIS Manager to add the missing fields for future IIS log events.
UC-Analytics-Query-Engine and UC Analytics Storage Engine services fail to start (4350560)
<div>The following steps should resolve this issue:</div><ol><li> Verify that the Data Engine, Query Engine and Storage Engine services are stopped. ... Stop any service which might still be running.
How to display or filter all Skype enabled accounts within the Skype for Business Insights (4217404)
You would like to filter on different types of Skype for Business enabled accounts: ... How is this possible? ... At this time by design you can only report or filter based on regular users, and not Rooms, Shared Mailboxes, Equipment.
Messagestats Reports within UCA (4319653)
You may have a need to build reports that existed in Messagestats and move them to UC Analytics. ... What you can do is to search the same report name in UCA's Insights library. ... Typically, UCA has the same insight marked as "legacy".
The application failed to start message appearing frequently (4350599)
UC Analytics shows low performance and, together with UC Diagnostics, consumes much most of the servers resources. ... From time to time, UC Analytics failed to start with error message as "The application failed to start".
UC Analytics Data Engine Service Failed to Start with Error 1053 (4271386)
During or after upgrading to UCA 8.4.2 Hotfix 8 or 8.5 RTM, the UC Analytics Data Engine service failed to start with Error 1053. ... When we try starting it manually in Administrative Tools | Services, Error 1053 occurs "The service did not respond to the start or control request in a timely fashion”.
Large Dynamic Distribution group expansion performance issue in Exchange Online Collections (4222532)
When specifying a Large Dynamic Distribution Group as a Target, E.g. 100,000+ users, UCA is not able to fully expand the Distribution list which may result in partial data for Insights that use following collections:
UC Analytics TLS 1.2 requirement (4266982)
This article provides some extra details as to why TLS 1.2 is required for UCA ... In order for UCA to operate properly, we should enable TLS 1.2 on all servers that host a UCA component. ... The Query Engine (Doradus) and Storage Engine (Cassandra) can operate properly without TLS 1.2 being enabled in Windows but is still recommended to have installed on these servers (if using a split role installation).
How to retrieve past reports (4324090)
There was an user that generated Exchange reports. ... That user is no longer with GAO. ... Is it possible to retrieve the prior reports that were generated. ... There is no way to retrieve another user's insights without their interaction (Aside from manually in the test harness).</div>
Exchange Online Job hangs after PowerShell connections lost (4261760)
When one of above jobs is running, there's a small probability that will hang when PowerShell connections broken, the phenomenon as below: ... When viewing the job status, the client has not updated the job with any new job summary and detail for a long time when job is running, e.g.
Can I run a subscription be run now instead of on schedule? (4230060)
Is there a way to do this? ... Is there a Run Now button? <p>From the Analytics Website under Subscriptions, you can click the "Run now" button beside the Subscription you wish to run. ... </p><p>From the Analytics Website under Subscriptions | Manage subscriptions for other users you can click the "Run now" button beside the Subscription you wish to run if you are not the subscription creator.
Is there a way to Report off Client-IP within Tracking logs? (4229906)
Can a Report be generated and filtered based on the Tracking Log field Client-IP? ... I would like to filter my reports based on Client IP. ... <p>No, UC-Analytics does not look at the Client-IP within Exchange Tracking logs therefore the Client-IP is not reportable.
ActiveSync - Server Activity report numbers showing <None> Classification (4217487)
ActiveSync - Server Activity report numbers reporting <None> Classification and are displaying Load Balanced traffic rather than the physical traffic that passes through an ActiveSync Server ... WORKAROUND
Can the OU value within the Insights be displayed in Canonical form? (4222241)
Is it possible to display the OU value in Canonical form instead of it's full DN? ... domain.company.com/OU/OU1/OU2/Users/ ... The option to display the canonical name of an OU (organizational unit) has been added to several Insights.
Is it possible to collect old Exchange tracking logs from a centralized location? (4318266)
Is it possible to collect old Exchange tracking logs from a centralized location? <div>1. ... Copy your historic Mailbox and Hub Transport MessageTracking logs to their respective folder.</div><div>3.
Owner OU displaying an Office 365 value for On-Premise Mailboxes (4229581)
The Mailbox Inventory Insight is repporting an incorrect OU for some or all on-premise mailboxes. ... The Owner OU value that is listed is the Office 365 "OU" vs. the actual on-premise AD OU. ... You have a Hybrid Office 365 Deployment, all Mailboxes exist in Exchange On-Premise with the Active Directory User Accounts being synchronized to Office 365.
Prerequisites and permissions required to Collect data from Active Directory, Exchange, ActiveSync, Office 365, Cisco and Skype for Business (4217578)
0px 0.2em;"><span style="font-family: arial,helvetica,sans-serif;"><a href="https://support.quest.com/kb/145877" style="color: rgb(0, 0, 170);" target="_blank">KB Article 145877</a></span></p><p style="margin: 0px 0px 1em;padding: 0px 0.2em;"><span style="font-family: arial,helvetica,sans-serif;">• How to set impersonation for Office 365:</span></p><p style="margin: 0px 0px 1em;padding: 0px 0.2em;font-family: Verdana, Geneva, sans-serif;"><span style="font-family: arial,helvetica,sans-serif;"><a
Setting Impersonation for Office 365 (4230297)
To collect data from Office 365, the credentials used to collect Exchange data must have Application Impersonation rights, which means the account must be assigned to a Role-Based Access Control group that has Application Impersonation rights.<br><br>By default, no groups have Application Impersonation rights in Office 365.<br>You must sign in as an administrator to the Office 365 portal and add this right either to an existing role group or to a new role group that you create.<br> <p>To create
After install and accessing the Website you see: "This product still needs to be configured by your administrator." (4222353)
After installing UC-Analytics and accessing the Analytics Website for the first time you see the following message on screen: ... "This product still needs to be configured by your administrator."
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