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Distributed Install Hung on "Waiting for product initialization" (4229576)
From Command Prompt navigate to the directory where the UCA installation binaries are located </div><div></div><div>3. ... Run the installer via command prompt with the /log switch:</div><div></div><div><strong>"UC Analytics.exe" /log</strong></div><div></div><div>4.
You do not have the required access rights to view this insight. (4327612)
When trying to access some insights they look translucent and you get the error below if you click on it : ... You do not have the required access rights to view this insight. ... Please contact your administrator to obtain access rights for Email messages -Unrestricted.
Setting impersonation for Exchange 2013 (4217580)
To collect data from Exchange 2013, the credentials used to collect Exchange data must have Application<br>Impersonation rights for the mailboxes from which you are collecting.
Can UCCS Analytics be installed on a Stand Alone Server? (4275550)
No UCCS - Analytics must be installed on computer that is in the same forest as the Exchange servers from which you are collecting data. ... You can only open the UCCS - Analytics when logged in with a domain account, Trying to open connect to the web UCCS - A website with a local account will result in the error "The application failed to start"
How can I move the Storage location where the database is located. (4323991)
How can I move the Storage location where the database is located. ... When</div><div>you move the database, you must also change a number of places that point to the database.</div><div></div><div></div><div><strong>PLEASE NOTE: In later versions of the product, the default installation path for UC Analytics has been changed to C:\Program Files\Quest\UC Analytics\Storage</strong></div><div></div><div></div><div>1.
How to collect the Log Files for review or enable Extended Logging (4330939)
This article describes how to collect the UC Analytics Log files in debug form for review with Technical Support <p>1. ... Right click on DeploymentManager.exe, and select "Run As Administrator"</p><p>3.
How can I move the Storage engine files to another Drive. (4319263)
How can I move the Storage engine files (Analytics data collection database) to another Drive. ... <div><div>You can change the location of your UCCS - Analytics data collection database within the same computer.
Setting Impersonation for Exchange 2007 (4222517)
To collect data from Exchange 2007, the credentials used to collect Exchange data must have<br>Impersonation rights for the mailboxes from which you are collecting. ... 1. Open the Exchange 2007 Management Shell<br>
Setting Impersonation for Exchange 2010 (4230277)
To collect Mailbox Contents data from Exchange 2010, the credentials used to collect Exchange data must have<br>Impersonation rights for the mailboxes from which you are collecting. ... 1. Open the Exchange 2010 Management Shell<br>
Does the UCA Cassandra Database Support Apache Hadoop? (4222522)
Can you use Hadoop with the UCA Cassandra database? <div>Our understanding of Hadoop is it is deployed on top of Cassandra to perhaps view the update data in real time. ... We are not sure if it modifies the database or extends the schema in anyway.
Logon error to analytics - HTTP Error 500.21 - Internal Server Error (4319968)
Please Run the follow command from an elevated command prompt: ... (An elevated commnad prompt for this is very important, please comply) ... Example: ... %windir%\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe -i
Specific Insight filter Email Activity (4314947)
Would like to use the insight : Email - Activity, separating statistics by area. ... For the insight : Mailboxes / Mailbox Activity / Internal vs. External, there is the choice of DAG Name, which contains the area name.
How to check / allocate memory to various components of Unified Communications Command Suite - Analytics? (4261759)
Launch Deployment Manager.</div><div></div><div>2. ... Click on Manage Deployment | Modify Deployment | Edit Properties.</div><div></div><div>3. ... Click on the button for the respective component that needs to have memory checked or altered (Query Engine Advanced OR Storage Engine Advanced).
Error: Unable to collect Lync QoE session, medialine, and stream information. Details: Nullable object must have a value. (4262030)
This has been identified as a defect (TF00429170). ... Download and install the cumulative hotfix by Clicking Here.
Installation of UCCS Analytics fails because the Data Engine Service fails to start. (4213297)
When installating UCCS Analytics the installation can fail becuase the Data Engine Service fails to start. ... This is because the installer does not check that the service account specified for the Data Engine service has the 'Log on as a service' right.
Failed to create Support Package (4322155)
When attempting to create a support Package the following error is observed: ... Deployment Manager.exe is failing to find and execute the UC.Analytics.Insights.DataEngine.BulkAuxiliaryDataExport.exe
Error: “The application failed to start”. (4247536)
If before installing UCCS Analytics one chooses to install WCF Data Services of version higher than 5.0 as prerequisite check requires (it states “WCF Data Services 5 for OData v3 or later”), then after application is installed, it is not possible to access UCCS Analytics UI.
"Servers" column in the "Inventory / Stores" insight is showing blank. (4272581)
The Servers column in the Inventory / Stores insight is not showing any server listing. ... How to troubleshoot if this is normal? ... Additional information is needed for troubleshooting. ... Refer to the attached UCA-Tests.pdf and gather the requested information.
Error during upgrade: "Failed to check Data Engine status. Uri: http://UCA_ServerName:1337//v2//status. Status code: ProtocolError" (4217361)
During an upgrade you see the following error on screen: ... Uri: http://UCA_ServerName:1337//v2//status. ... "Error Code: 502 Proxy Error. ... The specified Secure Sockets Layer (SSL) port is not allowed.
Is there an Insight that displays Exchange white space information? (4229768)
Some people do refer to it as the white space, but that is not technically accurate. ... <strong>AvailableNewMailboxSpace</strong> ... tells you is how much space is available in the root tree of the database.
Exchange Online Hybrid Mailbox configuration still tries to resolve delegates even when delegates is not collected (4222246)
You notice the following error similar to the following: ... Details: The operation couldn't be performed because object '' couldn't be found on Office_365_Server_Name.servername.prod.outlook.com'."
Does UC-Analytics collect OWA information? (4222175)
It does collect the IIS log files but only for Exchange ActiveSync data.
Mailboxes / Mailbox Activity Daily does not provide a break down on daily information for user(s) in question when exported (4217372)
The MessageStats / Mailboxes / Mailbox Activity Daily does not provide a break down on daily information for user(s) in question when you export the Insight. ... UCA has graphs in the UI that you can hover your mouse above to give you an idea on the Daily Activity.
Server Hardening - Disabling the "Allow unlisted file name extensions" option produces "HTTP Error 404.7 - Not Found - The requesting filtering module is configured to deny the file extension." (4263458)
In Edit Request Filtering Settings, the Allow unlisted file name extensions option is enabled by default. ... Disabling this produces HTTP Error 404.7 - Not Found - The requesting filtering module is configured to deny the file extension.
Can you monitor UC-Analytics with System Center Operations Manager (SCOM)? (4222315)
However, at this time there is no SCOM Management Pack for UC-Analytics and it is not on the road-map as of yet, but we may revisit a SCOM Management Pack in the future.
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