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Recovery Manager for AD Disaster Recovery Edition 10.3 - User Guide

Overview Getting started
Permissions required to use Recovery Manager for Active Directory Recovery Manager Console Getting and using help Configuring Windows Firewall Using Computer Collections Cloud Storage Secure Storage Server Hybrid Recovery with On Demand Recovery Managing Recovery Manager for Active Directory configuration Licensing
Backing up data
Permissions required for the Backup operation Managing Backup Agent Using a least-privileged user account to back up data Using Managed Service Accounts Active Directory backups vs Windows System State backups Creating BMR and Active Directory backups Using the Backup Wizard Retrying backup creation Enabling backup encryption Backing up AD LDS (ADAM) Backing up cross-domain group membership Backing up distributed file system (DFS) data Backup scheduling Setting performance options Setting advanced backup options Using Forest Recovery Agent Unpacking backups Using e-mail notification Viewing backup creation results
Restoring data
Getting started with Active Directory recovery Managing deleted or recycled objects Restoring backed up Active Directory components Integration with Change Auditor for Active Directory Using granular online restore Restoring AD LDS (ADAM) Selectively restoring Active Directory object attributes Restoring objects in an application directory partition Restoring object quotas Restoring cross-domain group membership Performing a restore without having administrator privileges Reports about objects and operations Using complete offline restore Offline restore implications Restoring SYSVOL authoritatively Performing a granular restore of SYSVOL Recovering Group Policy Restoring data from third-party backups Using the Extract Wizard Restoring passwords and SID history
Full Replication Consolidating backup registration data Monitoring Recovery Manager for Active Directory Recovering an Active Directory forest
Forest recovery overview Deploying Recovery Manager for Active Directory Forest Edition (Disaster Recovery Edition) Permissions required to use Forest Recovery Console Forest Recovery Console Managing a recovery project Recovery methods Phased recovery Managing Forest Recovery Agent Rebooting domain controllers manually Resetting DSRM Administrator Password Purging Kerberos Tickets Managing the Global Catalog servers Managing FSMO roles Manage DNS Client Settings Configuring Windows Firewall Developing a custom forest recovery plan Backing up domain controllers Assigning a preferred DNS server during recovery Handling DNS servers during recovery Forest recovery approaches Deciding which backups to use Running custom scripts while recovering a forest Overview of steps to recover a forest Viewing forest recovery progress Viewing recovery plan Viewing a report about forest recovery or verify settings operation Handling failed domain controllers Adding a domain controller to a running recovery operation Selectively recovering domains in a forest Recovering SYSVOL Deleting domains during recovery Resuming an interrupted forest recovery Recovering read-only domain controllers (RODCs) Checking forest health Collecting diagnostic data for technical support
Restore Active Directory on Clean OS method Bare metal forest recovery Using Management Shell Creating virtual test environments Appendices
Frequently asked questions Best practices for using Computer Collections Technical characteristics Best practices for creating backups Best practices for creating backups for forest recovery Best practices for recovering a forest Descriptions of recovery or verification steps Ports Used by Recovery Manager for Active Directory Forest Edition (Disaster Recovery Edition) Backup Wizard Online Restore Wizard Online Restore Wizard for AD LDS (ADAM) Group Policy Restore Wizard Repair Wizard Extract Wizard Events generated by Recovery Manager for Active Directory

Secure Storage server backups

Secure Storage is enabled and configured for each Computer Collection separately. The Secure Storage backup can be enabled for both local and remote storage. When a backup is run for a Computer Collection with Secure Storage enabled, a copy of the backup is saved to the Secure Storage server.

Prerequisites
You must have completed the following steps before you can copy backups to your Secure Storage server.

  1. Secure Storage servers must be created and hardened.

  2. Computer Collections must be created.

  3. The backup type, either Standard (Active Directory®) or Full (Bare Metal Recovery), must be set for the Computer Collection.

NOTE

Both Active Directory® and Bare Metal Recovery backups can be copied to a Secure Storage server.

To enable a Secure Storage server for a Computer Collection

  1. In the Recovery Manager for Active Directory console, expand the Computer Collections node.

  2. Right-click the Computer Collection and select Properties.

  3. On the Secondary Storage tab, select the Enable a Secure Storage server check box.

  4. Select the radio button below Enable a Secure Storage server to choose the primary storage location for the backup file to be copied from. Select Copy backup from local storage location to the selected Secure Storage server to push the backup file from the local storage location.

    If using both local and remote storage options for primary storage, the recommendation is to configure your Secure Storage server to communicate with the primary storage location closest for optimal network performance.

  5. Under Copy backup from local storage location to the selected Secure Storage server, select the dropdown box and select a Secure Storage host.

NOTE

For both Secure Storage and Cloud Storage you may have to provide access credentials to be able to read from the primary storage location. If both types of primary storage are configured, Cloud Storage will default to copying from local storage.

  1. For the An account to read data from remote storage location: click on Select Account… button and add an account to read the backup data. It will be the same account that is used to access the Secure Storage server.

  2. For the An account to read data from local storage location: click on Select Account… button and add the account to read the local storage backup data. It will be the same account (probably account used for RMAD) that is used to store the back data locally.

  3. Click Apply then click OK.

To create backups and copy them to the Secure Storage server

  1. In the Recovery Manager for Active Directory console, expand the Computer Collections node.

  2. Right-click the Computer Collection and select Create Backup.

  3. After the backup file is created and saved to primary storage locations, the backup will be pushed to the configured Secure Storage server.

TIP

You can schedule backup creation on the Schedule tab on the Computer Collections Properties window.

To perform an integrity check

When a backup is created, a checksum is calculated for the backup file and saved in the backup file when the backup is registered. An integrity check recalculates the checksum and compares it to the checksum stored in the backup file.

  1. In the Recovery Manager for Active Directory console, click on Secure Storage and expand the server node(s).

  2. Click the Secure Storage server that contains the backup you want to perform the integrity check on.

  3. In the Backups on the Secure Storage Server pane, click the backup to check, right click and select Check Integrity.

  4. The following statuses can be displayed after running the integrity check:

    Status Description
    Passed The newly calculated checksum value matches the previously calculated checksum stored in the backup file.
    Unknown The integrity check was not performed.
    Running The integrity check is in progress.
    Failed The backup is not accessible (wrong credentials) or may have been moved from the path.
    No Checksum The previously calculated checksum could not be read. This could be due to the backup being created by a previous version of the product. The backup also may have been damaged in such a way that the checksum was also affected.
    Corrupted The newly calculated checksum value does not match the previously calculated checksum stored in the backup file.

Copying backups from the Secure Storage server

You can copy backups stored on the Secure Storage server to another location.

  1. In the Recovery Manager for Active Directory console, click on Secure Storage and expand the server node(s).

  2. Select the Secure Storage server that you want to copy backups from.

  3. In the Backups on the Secure Storage Server pane, right-click the backup you want to copy and select Copy to.

  4. In the Network path to copy the backup to field, type the network path to which you want to copy the backup.

  5. In the User name and Password fields, type credentials that have write permissions for the network path.

  6. Click OK.

The backup is copied to the provided network path and can now be registered for use within a recovery project.

 

Configuring backup retention policy for Secure Storage server

If you create backups on a daily basis as recommended, you should configure a backup retention policy to maintain the backups created. It is recommended to maintain at least 2 weeks (14 days) of backups including backups on your Secure Storage server. This approach will provide you with a sufficient number of backups to recover from an Active Directory® failure that remained undetected for some time.

note

The default number of days to retain backups is 0 days. Ensure you configure the backup retention policy after adding a new Secure Storage server.

To configure backup retention policy directly on the Secure Storage server

  1. During the installation of the Secure Storage agent on the Secure Storage server, a PowerShell® module was installed and is located in the agent installation folder.

  2. On the Secure Storage server, run Windows PowerShell. The module will automatically be imported.

  3. To configure backup retention policy, run the cmdlet Set-RMADStorageServerRetentionPolicy. For further details on Set-RMADStorageServerRetentionPolicy see the Management Shell Guide supplied with this release of the product.

To get the current backup retention policy on the Secure Storage server

  1. During the installation of the Secure Storage agent on the Secure Storage server, a PowerShell® module was installed and is located in the agent installation folder.

  2. On the Secure Storage server, run the PowerShell console. The module will automatically be imported.

  3. To configure backup retention policy, run the cmdlet Get-RMADStorageServerRetentionPolicy. For further details on Get-RMADStorageServerRetentionPolicy see the Management Shell Guide supplied with this release of the product.

 

Configuring exceptions for Secure Storage server maintenance

After the Secure Storage server has been hardened some of the following such as, all incoming TCP ports are blocked by IPSec policies, ICMP traffic is blocked and only one TCP agent port is left open (48001) for communication with Recovery Manager for Active Directory, there may be a need to add an exception to these items to perform maintenance For example, opening a port to allow for Microsoft system updates.

Warning

Keeping exceptions in place for an extended period of time is not recommended. Secure Storage server exceptions should be removed as soon as possible after the need for the exception has finished.

If an exception has been applied to a Secure Storage server the Security Status will read Secured with exceptions as seen below.

To configure an exception on the Secure Storage server for ICMP or ping

  1. During the installation of the Secure Storage agent on the Secure Storage server, a PowerShell® module was installed and is located in the agent installation folder.

  2. On the Secure Storage server, run Windows PowerShell. The module will automatically be imported.

  3. To configure an exception for ICMP so that you can ping the Secure Storage server, run the cmdlet Add-RMADStorageServerException -Name "ping" -SourceAddress Any -DestinationAddress Me -Protocol Icmp. For further details on Add-RMADStorageServerException see the Management Shell Guide supplied with this release of the product.

To get the exceptions on the Secure Storage server

  1. During the installation of the Secure Storage agent on the Secure Storage server, a PowerShell® module was installed and is located in the agent installation folder.

  2. On the Secure Storage server, run the PowerShell console. The module will automatically be imported.

  3. To list the exceptions for a Secure Storage server, run the cmdlet Get-RMADStorageServerException. For further details on Get-RMADStorageServerException see the Management Shell Guide supplied with this release of the product.

To remove the exceptions on the Secure Storage server

  1. During the installation of the Secure Storage agent on the Secure Storage server, a PowerShell® module was installed and is located in the agent installation folder.

  2. On the Secure Storage server, run the PowerShell console. The module will automatically be imported.

  3. To remove an exception for ICMP, run the cmdlet Remove-RMADStorageServerException -Name "ping". For further details on Remove-RMADStorageServerException" see the Management Shell Guide supplied with this release of the product.

 

Hybrid Recovery with On Demand Recovery

Recovery Manager for Active Directory integration with On Demand Recovery enables the restoration and undelete of on-premises objects that are synchronized with Azure Active Directory.

About the Hybrid Connector

The Hybrid Connector Windows service establishes a secure connection to the On Demand Recovery online service enabling simultaneous restoration of both on-premises and online objects.



Figure: Simplified architectural Hybrid services block diagram

TLS 1.2 for Hybrid Connector

The TLSv1.2 protocol is enforced for the Hybrid Connection Service when communicating with On Demand Recovery.

What can be restored using hybrid recovery

  • On-premises groups

  • Microsoft 365® licenses (assignedLicenses property for cloud users) and cloud group membership

  • Deleted on-premises users and groups

  • Service principals' appRoleAssignments to on-premises users

  • appRoleAssignments to non-Microsoft 365® groups (used for SSO and App Roles)

  • Directory roles: Global administrator, Exchange administrator, Compliance administrator

  • Other cloud-only properties: such as Block sign in, Authentication contact information, Minors and Consent

  • Multifactor authentication (MFA) settings if a customer uses cloud MFA

  • Azure® application custom attributes (schema extension attributes)

  • Conditional access policies

  • Inactive mailboxes of permanently deleted users; the Federated Domain scenario is also supported.

Important Considerations

To restore on-premises objects, On Demand Recovery uses attribute values from the RMAD backup that is closest in time but older than the cloud backup unpacked in the On Demand Recovery user interface. If the closest on-premises backup is 24 hours older than the cloud backup, you will receive the warning message.

By default, the search of the closest in time on-premises backup is performed among the backups that were unpacked in RMAD. You can use the Use unpack and encrypted backups for restore operations option on Hybrid Recovery settings of RMAD – in this case, the on-premises backup will be unpacked automatically during the restore operation.

On Demand Recovery shows only on-premises attributes synchronized with the cloud and cloud-only attributes for the selected object when you click Browse in the Restore Objects dialog. On-premises only attributes are not included in this list. To restore on-premises only attributes, you must select the Restore all attributes option in the Restore Objects dialog.

After the hybrid restore operation, On Demand Recovery forces Azure AD Connect synchronization to push on-premises changes to the cloud and wait until it completes the synchronization. Restore events can be used to track steps of Azure AD Connect synchronization, such as export and import.

To restore 'member' or 'memberOf' attributes for an object, restore the group from the Unpacked Objects view. Restoring of group memberships from the Differences report is not supported in hybrid environments.

Hybrid restore from the Differences report uses attribute values from the on-premises backup. These values may be different from the corresponding values shown in the Differences report.

On Demand Recovery supports one hybrid connection per On Demand organization. If you need to manage multiple hybrid tenants, create a separate On Demand organization for each Hybrid Azure AD tenant.

On Demand Recovery restores Back Link attributes: 'memberOf' (the back link for the 'member' attribute) and 'directReports' (the back link for the 'manager' attribute). These attributes can be selected along with all other attributes when you click Browse in the Restore Objects dialog.

Separate Microsoft Azure Relay service is used for each hybrid connection (one per On Demand organization). On Demand Recovery creates WCF Relay per On Demand organization. No changes to On-Premises Firewall settings are required.

On Demand Recovery users can restore objects from all on-premises domains and forests that are synchronized with the Azure AD tenant. Also, in Recovery Manager, you need to add domain controllers for every domain that will be restored and specify the account under which the restore operation will be performed.

Required Permissions

Depending on which kind of restore operation (agent-based or agentless) you are going to perform in a hybrid configuration, the account under which you want the selected Recovery Manager for Active Directory instance to recover data in the domain must meet the corresponding requirements. For details about account permissions for agent-based and agentless restore, see Permissions required to use Recovery Manager for Active Directory.

To push an Azure® synchronization, the specified account must be a member of the ADSyncOperators group on the Azure® Active Directory® synchronization server. This account must also be able to run remote PowerShell commands against the server.

How to disable hybrid integration on the Web Portal

If hybrid integration is configured on the Web Portal it must be disabled prior to configuring hybrid integration from the Recovery Manager for AD (RMAD) console. Failure to do so may result in a failed online restoration.

Follow the steps below to fully disable hybrid integration on the Web Portal.

  1. Logon to Web Portal

  2. Select the “Configuration” tab at the top

  3. Expand the “Portal Settings” expander

  4. Click on the “Configure On Demand” button

  5. Remove the checkmark from the “Enable integration” checkbox

  6. Click “OK” to save and close the dialog

  7. Open the Windows “Services” application

  8. Find the Windows service “Quest Recovery Manager Portal” from the list

  9. Right click on the service and select “Stop”

  10. Once the service has been stopped it can then be re-enabled if desired

Web Portal and Recovery Manager for Active Directory (RMAD) version compatibility

To continue using the Web Portal with newer versions of the RMAD console some configuration changes must be made.

For instructions on how to make the necessary configuration changes follow the steps below.

  1. Navigate to the installation directory of the Web Portal (the default installation location is C:\Program Files (x86)\Quest\Recovery Manager Portal)

  2. Open the file EnterprisePortalSettings.xml

  3. Inside the GeneralSettings element find the property VersionValidationMode. If this property is not present one will have to be created

  4. Change the value of the VersionValidationMode to None

Below is a sample of what the configuration should look like once the changes have been made.

<GeneralSettings>
    <add key="VersionValidationMode" value="None" />   
    Other configuration values…
</GeneralSettings>


NOTE

Recovery Manager for Active Directory 10.3 no longer uses SQL Server® for Hybrid configuration. After upgrade to 10.3, it will be required to re-enter credentials for each domain listed under Discovered Domains. Previous versions of RMAD used SQL Server® and a database, RecoveryMgrHybridRestore, was created which contained the Hybrid information. This database can be deleted as it is no longer used.

PowerShell Remoting and Hybrid Connector

If Azure AD Connect (ADSync) is installed on a system or DC and not on the RMAD Console, PowerShell remoting must be enabled on the remote machine. If PowerShell remoting is not enabled, an Access Denied error will occur in the RMAD console when configuring Azure AD Connect settings:

  • The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop (dc1.rmad.local) Connecting to remote server dc1.rmad.local faied with the following error message. Access is denied. For more information see the about_Reomte_Troubleshooting Help topic.

Error is recorded in Portal log similar to the following:

  • Incorrect AAD Connect settings: System.Management.Automation.ActionPreferenceStopException: The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: [dc1] Connecting to remote server dc1 failed with the following error message : Access is denied. For more information, see the about_Remote_Troubleshooting Help topic.
Configure Hybrid Recovery

  1. From within the RMAD Console, select the Hybrid Recovery node from the tree on the left.

  2. Select the Enable integration with On Demand Recovery checkbox to enable a secure connection to the online On Demand Recovery service.

  3. Enter the On Demand Recovery Settings using the following procedure:

    • Navigate to the On Demand Recovery online dashboard and select the Recovery menu option from the left-hand side (highlighted in yellow in the image below)

    • Click OPEN under the Recovery Standard panel

    • Click CONFIGURE CONNECTION under the Hybrid Connection panel. This will bring up the hybrid connection dialog.

    • Click the Download hybrid credentials button on the dialog to download the required connection credentials. This file will be used to configure the On Demand Recovery Settings in the Recovery Manager for Active Directory console.

    • From the Hybrid Recovery node on the Recovery Manager for Active Directory console, click on the ellipses (…) button located inside of the Url text box. This will bring up the Windows file dialog. Navigate to the location where the hybrid credentials file was saved (in the previous step) and select Open. This will automatically populate all the required fields under the On Demand Recovery Settings.

  4. Enter in the Azure AD Connect host and its associated credentials under Azure AD Connector Settings. The values entered depends on where Azure AD Connect is installed.

    NOTE: If Azure AD Connect is currently installed on the same server as the Recovery Manager for Active Directory console, then these fields can be left blank.

    Azure AD connector Host: Enter in the host name or IP address of the system where Azure AD Connect is installed.

    • Username: Enter in the domain username for this server. This account should have the necessary permissions listed under the Required Permissions section.

    • Password: Enter in the domain password for this server.

  5. Enter in the domain username, password and primary computer for each domain listed under Discovered Domains. The designated primary computer will be used for hybrid recovery operations.

    Resources/Images/Hybrid_ODR_04.png

    The domains listed under Discovered Domains are pulled from backups; this means to fully populate this list at least one backup per domain is required.

    After performing a backup, it may be necessary to manually refresh this list which can be done by clicking on the refresh button , Resources/Images/Hybrid01.png.

  6. Once all configuration has been entered click on the Save settings button located at the bottom of the screen

 

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