The following table provides a visual guide of the compatibility between supported versions of Rapid Recovery Core and Rapid Recovery Agent.
|Version||6.1.3 Core||6.2.1. Core||6.3.0 Core|
|6.1.3 Agent||Fully compatible||Fully compatible||Fully compatible|
|6.2.1 Agent||Not compatible||Fully compatible||Fully compatible|
|6.3.0 Agent||Not compatible||Not compatible||Fully compatible|
Previous editions of this topic depicted compatible versions of Rapid Recovery Core and Rapid Recovery Agent, regardless of whether the release versions shown were currently supported.
The following hybrid chart shows supportability (using the color coding explained in the legend) as well as compatibility between Core and Agent versions since release 5.4.3.
NOTE: Future editions of this topic will only include the simplified supportability information shown in the preceding chart.
|Version||5.4.3 Core1||6.0.2 Core||6.1.33 Core||6.2.1 Core||6.3.0x Core|
|5.4.3 Agent1, 2||Compatible||Compatible3||Compatible3||Compatible3||Compatible3|
|6.0.2 Agent1, 2||Not applicable||Compatible||Compatible3||Compatible3||Compatible3|
|6.1.34 Agent||Not applicable||Not applicable||Compatible||Compatible 3||Compatible3|
|6.2.1 Agent||Not applicable||Not applicable||Not applicable||Compatible||Compatible3|
|6.3.0x Agent||Not applicable||Not applicable||Not applicable||Not applicable||Compatible3|
|Color Legend:||Full Support||Limited Support||Discontinued||Never Supported|
1 While not currently supported, AppAssure 5.4.3 and Rapid Recovery 6.0.2 are shown in this chart to convey interoperability. See note 4.
2 Protected machines with EFI partitions must be upgraded to Rapid Recovery release 6.0.x or later to successfully restore data, perform bare metal restore, or perform virtual export. To receive assistance from Quest Data Protection Support, Quest recommends upgrading to a supported release (generally, the latest release), as detailed in note 4.
3 Users can protect machines using older versions of Rapid Recovery Agent in a newer Core. Logically, newer features provided in more recent versions of Rapid Recovery Agent are not available for machines protected with older Agent versions installed.
4 As shown in this chart, Rapid Recovery supports the current version (6.3.0x), and the latest maintenance release of the last two major/minor versions (6.2.1 and 6.1.3, respectively). When a new maintenance release becomes generally available, it becomes fully supported. The prior version goes into limited support. For detailed information, see the "Product Life Cycle and Policies" section of the Rapid Recovery Support website at https://support.quest.com/rapid-recovery/.
Only the latest maintenance releases for the last two major/minor versions (N-1 and N-2 releases shown in table 11) are supported. For example, in release 6.3.0x, these versions include only releases 6.2.1 and 6.1.3. With the general availability of this release, other versions (such as releases 6.2.0, 6.1.2, 6.1.1, and so on) are now outside of the support policy. While Quest expects these versions to function, they may not have been tested for interoperability with the current version. If you have a current maintenance agreement, Quest Data Protection Support can attempt to answer your questions. However, if you call for support for an unsupported version, expect to be asked to upgrade.
Other factors affect interoperability. For example, the Rapid Snap for Virtual feature was first introduced in Rapid Recovery version 6.0, letting you protect VMware ESXi VMs agentlessly. Rapid Recovery release 6.1.0 expanded this support to host-based protection for Hyper-V VMs. Release 6.2 introduced agentless application support for protected machines running Exchange Server and SQL Server. Logically, users of Core version 5.4.3 cannot agentlessly protect any VMs. Users of Core version 6.0 cannot protect VMs on Hyper-V without installing the Agent software. And Cores earlier than release 6.2 have limited agentless support for Exchange and SQL Server, as detailed in the user guide topic "Understanding Rapid Snap for Virtual agentless protection" or "Understanding agentless protection" for each relevant release.
For more information about the differences between service levels supported for Rapid Recovery versus support levels generally for Quest products, see "Differentiation between standard Quest and Rapid Recovery service levels" in Rapid Recovery 6.3 Release Notes.
Quest recommends users carefully read and understand the Rapid Recovery 6.3 Installation and Upgrade Guide before installing or upgrading. See the section "Installing Rapid Recovery" for a step-by-step general installation approach. The approach includes requirements for a software license and for an account on the Rapid Recovery License Portal; adherence to the system requirements; installing a Core; creating a repository; and protecting machines with the Agent software or agentlessly. It also suggests use of the QorePortal.
All existing users should read the section "Upgrading to Rapid Recovery." This content describes upgrading factors, provides an overview of upgrading, and includes procedures upgrading Core, and upgrading Agent on Windows and Linux machines.
Additionally, Quest requires users to carefully review the release notes for each release, and the Rapid Recovery system requirements for that release, prior to upgrading. This process helps to identify and preclude potential issues. System requirements are found exclusively in the Rapid Recovery 6.3 System Requirements Guide.
When planning an implementation of Rapid Recovery, for guidance with sizing your hardware, software, memory, storage, and network requirements, see knowledge base article 185962, “Sizing Rapid Recovery Deployments".
If upgrading from a currently supported major and minor version of Rapid Recovery Core (6.1x or 6.2x), then run the latest Core installer software on your Core server. If upgrading from a version of AppAssure or Rapid Recovery Core that is not currently supported, use a two-step upgrade process. First, upgrade using a supported Core installer such as 6.2.1; then run the latest Core installer software.
If using replication, always upgrade the target Core before the source Core.
To protect machines running supported operating systems with the latest Rapid Recovery Agent features, upgrade or install Rapid Recovery Agent on each.
Caution: Ensure that you check system requirements for compatibility before upgrading. For protected machines with operating systems that are no longer supported, you can continue to run older supported versions of Agent. In some cases, you can protect those machines agentlessly.
You can use the same installer executable program (standard, or web installer) to perform a clean installation or to upgrade an existing version of Rapid Recovery Core, Rapid Recovery Agent, or the Local Mount Utility. If upgrading from versions earlier than release 5.4.3, you must first upgrade to 5.4.3 and then run a more recent installer on the same machine. For more information, see the Rapid Recovery 6.3 Installation and Upgrade Guide.
When upgrading a protected Linux machine from AppAssure Agent to Rapid Recovery Agent version 6.x, you must first uninstall AppAssure Agent. For more information and specific instructions, see the topic "Installing or upgrading Rapid Recovery Agent on a Linux machine" in the Rapid Recovery 6.3 Installation and Upgrade Guide.
You can also use the Rapid Snap for Virtual feature to protect virtual machines on supported hypervisor platforms agentlessly. Important restrictions apply. For more information on benefits or restrictions for agentless protection, see the topic "Understanding Rapid Snap for Virtual" in the Rapid Recovery 6.3 User Guide.
For information on downloading Rapid Recovery software, see Obtaining Rapid Recovery software.
New Core users must purchase a long-term subscription or perpetual license to use Rapid Recovery.
Some Rapid Recovery Core users start with a trial license, which uses a temporary license key for the duration of the trial. After the trial period expires, you can continue to restore from existing backups, but cannot perform new backups or replication until you purchase a long-term subscription or perpetual license. You must then activate the license on the Rapid Recovery License Portal, download Rapid Recovery license files, and associate them with your Core.
For more information about licensing, see the following resources:
Additional information is available from the following:
You can obtain Rapid Recovery software using the following methods:
You can also obtain the Rapid Recovery Agent software from within the Rapid Recovery Core Console using the following methods:
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