KACE Systems Management Appliance 13.0 Common Documents - KACE Service Desk Administrator Guide

Setting up labels for user accounts

Setting up labels for user accounts

You can use labels to group user accounts the same way you use labels to group devices and software in the Inventory section. In addition, you can use Smart Labels to grant levels of access to users. For example, you could use labels to designate who can submit, accept, reject, work on, and resolve Service Desk tickets.

Additionally, any labels you create in the Inventory section can work as user labels in Service Desk, provided that you created those labels without restrictions. If the labels were created with restrictions, you can modify them, or create labels in the Inventory sections without restrictions.

Add an All Ticket Owners label

To give users permission to own Service Desk tickets, you can create an All Ticket Owners label that you can apply to user accounts.

TIP: Avoid using backslashes (\) in label names. If you need to use a backslash in a label name, add a second backslash (\\) to escape it.

The new label is available in the Choose Action > Apply Label menu on the Users page. To assign the label to Service Desk staff when you import user data, see Importing users from an LDAP server.

Add an All Ticket Owners label

Setting up labels for user accounts

You can use labels to group user accounts the same way you use labels to group devices and software in the Inventory section. In addition, you can use Smart Labels to grant levels of access to users. For example, you could use labels to designate who can submit, accept, reject, work on, and resolve Service Desk tickets.

Additionally, any labels you create in the Inventory section can work as user labels in Service Desk, provided that you created those labels without restrictions. If the labels were created with restrictions, you can modify them, or create labels in the Inventory sections without restrictions.

Add an All Ticket Owners label

To give users permission to own Service Desk tickets, you can create an All Ticket Owners label that you can apply to user accounts.

TIP: Avoid using backslashes (\) in label names. If you need to use a backslash in a label name, add a second backslash (\\) to escape it.

The new label is available in the Choose Action > Apply Label menu on the Users page. To assign the label to Service Desk staff when you import user data, see Importing users from an LDAP server.

Using Smart Labels for patching

Using Smart Labels for patching

You can use Smart Labels to automatically group patches and devices. You can also label patches and devices manually, but Smart Labels are usually more efficient because they are applied and removed automatically.

For example, you can create a Smart Label that matches all Windows 7 patches. Each time one of these patches becomes available to the appliance, the label is applied to the patch. If you set up a patching schedule to automatically detect and deploy devices with this label, the patch is automatically deployed to Windows 7 machines in inventory.

You can create a labeling scheme that organizes patches by operating system and importance, such as P (Patch) Operating System Importance. For example:

Similarly, you create device Smart Labels to specify the devices (D), on which you want to install patches:

The appliance evaluates the information provided by the Agents when they check in, and it applies device Smart Labels if the data matches the label criteria.

Patch Smart Labels are immediately applied to existing patches that meet the criteria. The label is added to new patches that meet the criteria when they are downloaded.

Add a Smart Label for critical OS patches

You can create a Smart Label to identify critical OS (operating system) patches.

NOTE: If you select a label group instead of a label, you will not be able to apply the Smart Label to a patching schedule. Patching schedules can only use Smart Labels based on a single item.

NOTE: Press Enter or Return after you enter a new Smart Label name to move the text from the search field to the label field.

The Smart Label is applied to existing patches that meet the criteria. The label is added to new patches that meet the criteria when they are downloaded.

Subscribe to patches. See Subscribing to and downloading patches.

Add a Smart Label for new patches

You can create a Smart Label to quickly identify new patches that must be deployed.

NOTE: If you select a label group instead of a label, you will not be able to apply the Smart Label to a patching schedule. Patching schedules can only use Smart Labels based on a single item.

NOTE: Press Enter or Return after you enter a new Smart Label name to move the text from the search field to the label field.

The Smart Label is applied to existing patches that meet the criteria. The label is added to new patches that meet the criteria when they are downloaded.

Subscribe to patches. See Subscribing to and downloading patches.

Add a Smart Label for critical OS patches

Using Smart Labels for patching

You can use Smart Labels to automatically group patches and devices. You can also label patches and devices manually, but Smart Labels are usually more efficient because they are applied and removed automatically.

For example, you can create a Smart Label that matches all Windows 7 patches. Each time one of these patches becomes available to the appliance, the label is applied to the patch. If you set up a patching schedule to automatically detect and deploy devices with this label, the patch is automatically deployed to Windows 7 machines in inventory.

You can create a labeling scheme that organizes patches by operating system and importance, such as P (Patch) Operating System Importance. For example:

Similarly, you create device Smart Labels to specify the devices (D), on which you want to install patches:

The appliance evaluates the information provided by the Agents when they check in, and it applies device Smart Labels if the data matches the label criteria.

Patch Smart Labels are immediately applied to existing patches that meet the criteria. The label is added to new patches that meet the criteria when they are downloaded.

Add a Smart Label for critical OS patches

You can create a Smart Label to identify critical OS (operating system) patches.

NOTE: If you select a label group instead of a label, you will not be able to apply the Smart Label to a patching schedule. Patching schedules can only use Smart Labels based on a single item.

NOTE: Press Enter or Return after you enter a new Smart Label name to move the text from the search field to the label field.

The Smart Label is applied to existing patches that meet the criteria. The label is added to new patches that meet the criteria when they are downloaded.

Subscribe to patches. See Subscribing to and downloading patches.

Add a Smart Label for new patches

You can create a Smart Label to quickly identify new patches that must be deployed.

NOTE: If you select a label group instead of a label, you will not be able to apply the Smart Label to a patching schedule. Patching schedules can only use Smart Labels based on a single item.

NOTE: Press Enter or Return after you enter a new Smart Label name to move the text from the search field to the label field.

The Smart Label is applied to existing patches that meet the criteria. The label is added to new patches that meet the criteria when they are downloaded.

Subscribe to patches. See Subscribing to and downloading patches.