User Manager
When you click on User Manager under the Computer Management object you will be able to access ExpertAssist’s full-blown User Manager. User Manager supports all the features of Windows' built-in User Manager including user and group maintenance.
Figure 9: The User Manager window.
Click Add user on the Users tab to add a new local user to the computer.
Click on an existing User name to modify the account settings.
On the Groups tab, click Add group to add a new local group or click on an existing group to manage the group settings.
Add User
Figure 10: The Add User window.
User name
Enter the new user account name.
Password
Enter the user account password.
Confirm password
Type the password again to confirm it.
Full name
Enter the user's display name.
Comment
Enter any text to describe the user account.
User must change password at next logon
Select this box to force the user to reset the password at the next logon.
User cannot change password
Select this box to disallow the password to be changed.
Password never expires
Select this box to enable the password to never expire.
Account disabled
Select this box to disable the selected user account.
Account locked out
Read-only setting that specifies the user account is locked out. This user may not log on to the network.
Home directory
Specify a shared network folder as the home directory.
Drive letter assigned to home directory
Specify the network drive letter to which the home directory will be mapped to.
Logon script
Enter the name of the logon script.
Profile path
Enter the path to the mandatory or roaming user profile.
Manage User
The Manage User dialog presents the same configuration settings as the Add User dialog. The Manage User dialog also presents several different user account statuses—Last logon, Last logoff, Account expires, Password last changed, Bad password count and Number of successful logons.
Figure 11: The Manage User dialog.
Last logon
The date and time of the last time the user logged on to the computer.
Last logoff
The date and time of the last time the user logged off to the computer.
Account expires
The date and time the user account is set to expire.
Password last changed
The date and time of the last time the user password was changed.
Bad password count
A count representing the number of times a bad password was entered during logon.
Number of successful logons
A count representing the number of times a successful logon has occurred.
Apply
Save all changes made to the user account.
Change Password
Modify the current password.
Rename
Change the current user name.
Delete
Delete the user account.
Groups
View the local groups the user is a member of.
Back
Go back to the User Manager page.
New Group
Figure 12: The Add New Global Group dialog.
Group name
Enter the name of the new group.
Description
Enter a group description.
Manage Group
The Manage local group dialog displays Group Members and Non-Group Members.
A group can also be renamed or deleted here.
Event Viewer
If you select Event Viewer under the Computer Management object, you can view the NT logs of the remote machine. This feature is very much like Windows Event Viewer snap-in.
(For Windows 7 and above operating systems) The Application and Services Logs are also available on the page. You will see a listing of log entries on your screen.
Click on an entry in the list to display its details.
Click the Export button to download a CSV file containing a table of the currently shown events.
You can choose to clear the contents of the log file by pressing the Delete button in the toolbar.
If you specify a filename, the event log will be backed up before being erased.
You can also have the ExpertAssist send email alerts to a specified email address when log entries matching a given criteria are entered into any of the event logs. For more information on this feature and its uses, select the Scheduling & Alerts object in the navigation pane. See Email Alerts.
Services
When you click on Services under the Computer Management object you will see a list of services running on the remote machine. The Services page displays the names and statuses of all the services installed on the remote machine.
In the list of objects, the status field shows Started, Stopped, etc. ExpertAssist looks through the list of services, and if it finds one that is set to start automatically but is not running, current service status is colored in red. This alerts you to the fact that the service should be running, but isn't.
Click the Export button to download a CSV file containing the list of all the services available on the remote computer containing services names, statuses, startup types and description.
To view and/or configure a service:
- Double-click on the service name to view more details about the selected object and control it.
- You can change its startup and logon options.
- When specifying a user account to be used by a service, it must be in DOMAIN\USER form. If you want to use a local user account, you can type .\USER. Be sure to provide this local user account with the right to logon as service.
- Dependencies can also be viewed by selecting the Dependencies tab.
Processes
When you click on Processes under the Computer Management object, you will see a list of processes running on the remote machine. The Processes page will give you a listing of all processes running on the remote computer.
The list is hierarchical – a parent process will have its child processes listed beneath it, with indentation indicating relationships. Please note that this is for information purposes only, since Windows reuses process IDs.
The following information is available:
- PID The internal Windows Process ID.
- Name The name of the executable file with full path. This works as a link, and double-clicking on it will give you some very detailed information on the process. On that page, you have the option of changing the priority class for the selected process. This data is arranged on separate tabs for easy viewing.
- CPU% Percentage of CPU utilization by process.
- Priority The priority class (base priority) of the process.
- Type The type of the process (service or interactive).
- Memory The amount of total memory (Memory usage plus VM size) in use by the process in kilobytes.
- Mem% Percentage of memory usage by process.
The following Process information can be viewed by putting the cursor over the process. They will be displayed in a tooltip.
- Name The name of the executable file.
- Description The description of the process’ file, if given.
- Version The version of the file, if given.
- User Account The user account that the process is running under.
- Handle count The number of object handles the process is using.
- Threads The number of threads the process is using.
- Time Created The date and time the process was started.
- CPU Time The amount of CPU time (d:hh:mm:ss’mss) the process has used.
- Parent PID Process identifier of the parent process for the selected process.
The Refresh button will retrieve and display the latest process list.
Clicking the End Process red button with a white cross will have ExpertAssist kill the process. The process will be terminated immediately.
The CPU utilization function showing process CPU load in CPU% column works in the following manner. It takes two process list samples, two seconds apart, and compares the amount of CPU time used by each process between the two samples to calculate CPU utilization percentages. The total amount displayed can actually be more than 100% on multiprocessor systems, since each processor can be utilized from 0 to 100 per cent. For dual-processor systems, the maximum is 200%, for quadprocessor systems it is 400%, etc.
Click the Export button to download a CSV file containing more details on the processes running on the remote computer. The CSV file contains information about the PID, process name, description, CPU time consumed by each of the processes, process image file version, memory usage, number of threads created by the process, the time process has been created, process base priority, and the user account that each of the processes runs under.
Double-clicking a process will show you more detail about the selected process. Threads, DLLs, open files and registry keys used by the selected process can also be viewed.