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Enterprise Reporter 3.2.2 - Installation and Deployment Guide

Product Overview

Introducing Quest™ Enterprise Reporter Key Features of Enterprise Reporter Enterprise Reporter Components

Enterprise Reporter Architecture

Installation Considerations for Enterprise Reporter

Before You Install Enterprise Reporter Reporter Server and Database Considerations

Failover Recovery using SQL Clusters

System Requirements An Overview of Enterprise Reporter Communications and Credentials Required

Node Credential and Alternate Credential Details for On-Premises Discoveries Detailed Permissions for Enterprise Reporter Discoveries Permissions for Enterprise Reporter Discoveries on NAS Devices Permissions for Enterprise Reporter Tenant Applications Minimum Permissions for Initially Installing Enterprise Reporter Port Requirements Firewall Requirements

Database Requirements

Configuring the Database and Security Groups

Installing and Configuring Enterprise Reporter

Installing Enterprise Reporter

Installing the Components

Installing and Configuring Individual Components

Installing and Configuring the Configuration Manager Installing and Configuring the Report Manager Installing and Configuring the Database Wizard Installing and Configuring the Log Viewer Installing and Configuring the Encryption Key Manager Creating a Database Prior to Enterprise Reporter Server Installation Installing and Configuring IT Security Search

Upgrading Enterprise Reporter

Preparing to Upgrade Enterprise Reporter Upgrading Enterprise Reporter Components Upgrading Enterprise Reporter Nodes Upgrading Manually-Configured Enterprise Reporter Nodes After Upgrading Enterprise Reporter

Licensing Enterprise Reporter

Activating or Updating Your License

Security Groups in Enterprise Reporter Role Based Security in Enterprise Reporter Managing Your Database Using the Database Wizard

Using the Database Wizard to Create or Connect a Database Upgrading a Database Deleting a Database Changing the Security Mode Changing the Connection to the Enterprise Reporter Database Performing Database Maintenance

Managing Your Enterprise Reporter Deployment

Optimizing Enterprise Reporter Enterprise Reporter Server and Database Considerations

Failover Recovery using SQL Clusters

Cluster Deployment Considerations

Consider the Data to Collect Before Deploying Nodes Fine Tune Each Cluster and Node Optimize Node Setup Plan Credential Use

Logged In User Details Understanding Credentials Using Scenarios

Effectively Deploy Remote Nodes

Deploying a Node to a Trusted Domain

Optimize Data Transfer

Discovery Considerations

Divide Discovery Targets According to Cluster Structure Collect Only the Data Needed Plan Discovery and Reporting Schedules Optimize Nested Group Membership Collection Optimize Nested Group Membership Collection for Azure and Office 365 Discoveries

Troubleshooting Issues with Enterprise Reporter

Troubleshooting Installation Issues

Connecting to a SQL Server® Issues with Multi-Domain Controller Environments

Problems Opening the Consoles Database Configuration Issues Troubleshooting Connectivity Issues

Restoring a Connection to the Enterprise Reporter Server Restoring a Connection to the Enterprise Reporter Database Troubleshooting Connection Timeouts

Troubleshooting Credential Change Failures Resolving Issues in the Configuration Manager

Node Deployment Issues Dealing with Unassociated Nodes Problems Deleting a Node Creating a Node Debug Log File

Data Collection Issues

Troubleshooting Features in Enterprise Reporter

Exporting Logs from the Configuration Manager Viewing Information About Your Enterprise Reporter Configuration Viewing Errors and Statistics for Tasks

Moving the Enterprise Reporter Database Disaster Recovery

Back Up of Enterprise Reporter How to Deploy Enterprise Reporter to Another Computer After a Disaster Checking the Enterprise Reporter Configuration After a Recovery

Appendix: Database Content Wizard

Software Requirements Starting and Configuring the Enterprise Reporter Database Content Wizard Transferring an Enterprise Reporter Database Backing Up an Enterprise Reporter Database Restoring an Enterprise Reporter Database Cleaning an Enterprise Reporter Database Merging Two Enterprise Reporter Databases Running Custom Enterprise Reporter Scripts

Appendix: Encryption Key Manager

Starting the Encryption Key Manager Generating a Key File Importing a Key File Exporting a Key File Resetting Credentials

Appendix: Log Viewer

Starting the Enterprise Reporter Log Viewer Finding and Opening Log Files Viewing and Searching Log File Entries Filtering Log File Entries

Troubleshooting Issues with Enterprise Reporter

Troubleshooting Issues with
Enterprise Reporter

Topics:

•

Troubleshooting Installation Issues

•

Problems Opening the Consoles

•

Database Configuration Issues

•

Troubleshooting Connectivity Issues

•

Troubleshooting Credential Change Failures

•

Resolving Issues in the Configuration Manager

•

Troubleshooting Features in Enterprise Reporter

•

Moving the Enterprise Reporter Database

•

Disaster Recovery

Troubleshooting Installation Issues

Although the installation should proceed smoothly if proper credentials are used, there are some environmental and security issues to consider.

Topics:

•

Connecting to a SQL Server®

•

Issues with Multi-Domain Controller Environments

•

Restoring a Connection to the Enterprise Reporter Server

•

Database Configuration Issues

Connecting to a SQL Server®

Connecting to a SQL Server®

You must be able to connect to a SQL Server® in order to complete the installation. If you are attempting to connect to a server, and none appear in the browse list, try these solutions:

•

Ensure the Computer Browser service is running on your computer.

•

Ensure the SQL Server® is configured to receive remote connections.

•

Type the SQL Server® name directly in the text box.

Issues with Multi-Domain Controller Environments

If you have multiple domain controllers, an issue can occur during the database creation. If the security groups are created on one domain controller, and another domain controller to which the roles have not yet replicated is queried, your installation may fail.

In this case, wait until all domain controllers have replicated, and then create a new database and connect to it using the Database Wizard. For more information, see Using the Database Wizard to Create or Connect a Database .

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